Got a smart meter installed but noticed we’ve estimated your usage on your latest monthly summary? There’s a chance we could be experiencing communication issues with your meters.
This message will appear if we haven’t received a reading from your meter as expected for at least 5 days. Hopefully this is just an intermittent issue and the meters will get back in touch with us soon. In the meantime it’s worth submitting a meter reading a few days before your next monthly summary is due.
To take a reading you’ll need to go to the meters themselves (this won’t be viewable on the In Home Display unfortunately).
For SMETS1 ‘Secure’ smart meters:
There’s a slight difference between the the S1 meters we installed. To take a dual (day/night) reading for Secure Liberty 110 S1 smart meters (which are designed to work best with storage heaters), press 9 on the meter’s keypad. If you’ve got a Secure Liberty 100 S1 smart meter, press 6 to confirm the Day and Night meter readings (pressing 9 will show the reading if you’re a single rate member with this meter).
For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters:
|Aclara (Elec) / Flonidan (Gas)||Elster (Elec) / Honeywell (Gas)|
|Reading the meter|| || |
You can then enter this reading by clicking ‘Send a meter reading’ on the Homepage message or by clicking on the ‘Meter Readings’ menu option:
Here you’ll be able to see the last reading we received and the date this was sent to us. Unless you’ve sent a manually reading already, this will be a good indication of when your smart meter lost communication with us. Click ‘Send electricity reading’ and you’ll be taken here:
It’s worth checking the reading you’ve taken against the last reading (it shouldn’t be a lower number - unless your meter’s faulty!) You can then type today’s reading into the box or boxes (for an Economy 7 meter) provided:
Click ‘Next, send a gas reading’ to send the reading from your other meter (if this applies to you!). If you refresh your Homepage you’ll notice your balance will update to include the up-to-date usage costs.
Hopefully this will be a temporary communication blip and we’ll be able to recover the communication without any further action. If it’s been a few weeks and you’re still noticing the smart meter message on your Homepage it’s worth carrying out a smart meter health check for your meter type below and forwarding the results on to our Support Team for further investigation:
Fingers crossed those smart meters will be back in touch soon and you can continue enjoying all the great benefits of going smart!