Submitted meter reading wrong, I put some of the numbers the wrong way round - how to get it fixed?

Thanks for flagging this one, @3Phasesupplies. I’m not able to access your OVO account to log this though, any chance you can copy this topic URL or your message into a online chat?

Before you do this, can you do load test? Take a picture of the meter in the morning when your peak rate has started to clock, and another in the afternoon before the off peak kicks in. These two pictures prove to us which register is which, so we can update the industry data files. 

For anyone seeing this and wondering what a transposed reading is, it refers to a two rate (such as a Economy 7 meter) swapping of the registers. So that peak usage is associated with the off peak meter register incorrectly. 

There are no Peak and Off Peak readings.  They are straight single phase (5 of them) Kwh meters. 

Ahhh the plot thickens. In my mind that would be ‘crossed meters’ rather than transposed readings. But in my mind I get things wrong all the time. 

I can see you’ve mentioned having issues with our Support team on this. If you’re not making any progress when you reach out to them again, let me know and I’ll ask our Forum_Support team to take down your account info and have a look. 

Tim. Sorry to be pedantic but the issue with one of the 5 meters is TRANSPOSED NUMBERS. Instead of the reading being registered as 12345 - the numbers inserted would be 21345. In this instance the difference in the vale is 9000. If that was Kwh charged the over charging would lead to over billing and this is where the issues are.  If i could speak to anyone who understands straight forward 3 phase supplies and straight forward Kwh meters, i could explain what the issues with the account are. In credit , estimated readings, when meters are read by agents numerical values are not used (this is the last visit made by Morrisons Data  agents.

Thanks Tim. Agreed with my relative to read on the 14th September and post. If issues with incorrect recording exists will certainly be making noises. We have also agreed that a technical review is need to establish if there is creep-age on two meters that should be dormant now that the circuits they were supplying are isolated.  More later from me.

Has anyone on simpler energy economy 7 been charged excessively for September due to day night meter readings being swapped in and around 19th/20th September? I have and they have charged me a bill for electricity of£521.47. In fact for the day of 19th September they charged me £388.78 when my daily charge is usually just over £4. I have been in touch with them on the phone. Looking at it now my day meter reading are night and vice versa from 19th/ 20th September.

Thanks,

from Shashi Patel

are you on a smart meter?  Do you have to submit readings.

Could it be that somebody got the readings muddled up (either at home or at OVO).  I imagine this is a common mistake.

I once had my readings submitted by my son who couldn’t tell the gas meter from the electric .

Hey @shaship,

I responded to your comment on this thread:

Have a smart meter. Did not send any customer readings. I assume it's just happened on its own. Or a software problem. I'll give another two days before I get in touch with ovo again. I phoned them on Friday. There is no acknowledgement email saying they are looking into it so far. The problem is that the October readings are still wrong way round.

Thanks Emmanuelle_ovo and also meldrewreborn