Incorrect status codes in OVO account section of Experian credit report

Hi,

thank you for your suggestion; I’m not too keen about making long phone calls to ask that they amend their mistake. Would the chat be of any use in this case? Or is there an email address for these kinds of issues?   

If Live Chat is easier for you, sure thing. You can’t reach Collections that way as easily, but you can reach the Support Team who can either transfer the chat or raise a case for you. It’s much faster than email!

Details below:

OK thanks. I think that the main problem with the chat is that it is difficult to resume a previous conversation if needed, whereas the email has a “permanent” thread that can be easily referred to in follow-up interactions, without having to repeat the whole story. Is there an official email address for these issues?

As long as you’re OK with the response times being massively slower via email, that I can do. Try hello@ovoenergy.com in the first instance.

Hey ​@Ovo_user,

As our Collections Team are a specialised team you’ll need to call them directly on 0800 069 9831. If you go any other route it can prolong your journey as you’ll need to be transferred from one team to another. There is an option to contact them through Whatsapp on 0330 175 9695 but again you’ll need to ask to be transferred specifically to the Collections Team. 

Thanks. I’m still not sure why I should spend time in a phone call dealing directly with the Collections Team for amending wrongly reported information that I’m not responsible of. I was hoping that just reporting the issue via Chat or email would be enough to activate the relevant team to correct the error. 

Hey ​@Ovo_user, 

​Give the Collections team a ring to report the issue. They'll probably have a few questions to get all the details.

Keep us updated on your progress!