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Tbeaumont1
Rank 1
May 22, 2025
Solved

My previous energy usage has increased on the OVO app, is this correct?

  • May 22, 2025
  • 5 replies
  • 339 views

I checked my energy usage frequently but when i checked today all my old usage bills were a lot higher it previously said i was spending about 1 pound 40 a day now it says for the same day i spent 3 pound 25 how can the usage change on a previous date and it has done that for all my old usage

Best answer by Ben_OVO

Updated on 29/08/25 by Emmanuelle_OVO:

Morning ​@Tbeaumont1, and thanks for your answers here ​@BPLightlog and ​@johnr64.

 

​@Tbeaumont1 sorry to hear what’s happened here. Please could you let us know whether you have smart meters? If you have traditional meters, then the ‘Usage’ pages of your online account and app will not show meaningful usage data.

 

If you do have smart meters, please check your reading history, and check that your smart meters have always been set to provide daily or, better still, half-hourly readings. If there’s been any gaps in the readings, eg estimated readings being shown for any period of time, then the usage comparisons for that time won’t be accurate. The ‘Usage’ graphs of your online account and app are only as good as the data that’s put into them, in that they only work when we are receiving regular smart reads.

 

And just to reiterate what ​@BPLightlog has helpfully advised - the ‘Usage’ pages have no bearing on your actual charged costs. To see what you’ve been charged, you’ll need to download your monthly statements. I’ll include some guides below that should help you with all this 👇

 

 

If your account has actually been re-billed, then our Support Team will be able to tell you what’s happened, and why, and will be able to give you more of a breakdown.

 

let us know how you get on!
 

 

5 replies

C
Rank 6
chrisablake
Rank 6
May 22, 2025

Tbeaumontt

I would cont customer contact team and raise my concerns Don’t let ig carry on another day. 
Take daily screenshots of your bills so you can keep an eye on it. And have a record of all thd discrepancies 

J hope you get this sorted quickly. 
Chris. 

Wibbly Wobbly Hypermobile - EDS’er
T
Rank 1
Tbeaumont1Author
Rank 1
May 22, 2025

Tbeaumontt

I would cont customer contact team and raise my concerns Don’t let ig carry on another day. 
Take daily screenshots of your bills so you can keep an eye on it. And have a record of all thd discrepancies 

J hope you get this sorted quickly. 
Chris. 

 

I have contacted them and they don’t seem to understand what i’m saying they keep saying the bill is correct and i need to pay it I wish i took screenshots of my old usage saying what it was 

 

 

johnr64
Newcomer
johnr64
Newcomer
May 22, 2025

Ovo have always been good to me, but things can go wrong sometimes, E-mail them proof of your concerns, I personally have been taking my meter reading since I had my A.S.H.P installed late 2021, i`m sure they will sort it for you if its there error,

Good Luck

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    May 22, 2025

    Where are you seeing the changes ​@Tbeaumont1 ?

    The billing is different to the usage charts which are more like estimates. Billing should be calculated from your meter reads .. have those changed and does the latest one agree with what you can see on your meter?

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Ben_OVO
    Community Manager
    Ben_OVOSolved
    Community Manager
    May 23, 2025

    Updated on 29/08/25 by Emmanuelle_OVO:

    Morning ​@Tbeaumont1, and thanks for your answers here ​@BPLightlog and ​@johnr64.

     

    ​@Tbeaumont1 sorry to hear what’s happened here. Please could you let us know whether you have smart meters? If you have traditional meters, then the ‘Usage’ pages of your online account and app will not show meaningful usage data.

     

    If you do have smart meters, please check your reading history, and check that your smart meters have always been set to provide daily or, better still, half-hourly readings. If there’s been any gaps in the readings, eg estimated readings being shown for any period of time, then the usage comparisons for that time won’t be accurate. The ‘Usage’ graphs of your online account and app are only as good as the data that’s put into them, in that they only work when we are receiving regular smart reads.

     

    And just to reiterate what ​@BPLightlog has helpfully advised - the ‘Usage’ pages have no bearing on your actual charged costs. To see what you’ve been charged, you’ll need to download your monthly statements. I’ll include some guides below that should help you with all this 👇

     

     

    If your account has actually been re-billed, then our Support Team will be able to tell you what’s happened, and why, and will be able to give you more of a breakdown.

     

    let us know how you get on!
     

     

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