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Best answer by Emmanuelle_OVO

Updated on 18/08/25  by Ben_OVO

 

Economy 10 information can be found here. If you’re considering changing from economy 7 to economy 10 this may not be the best option for you. Our Support Team will be able to discuss this with you. You can find out more in our FAQs page here:

 

 

Hey @IanC,

 

I checked in with the team and they’ve responded:

 

We will be supporting Economy 10 in the not-too-distant future (before the end of the year), but at the moment we're just testing the capability in our systems. This has unexpectedly caused the tariff to appear on some customer renewal/contract journeys by mistake, so we really appreciate you flagging this to us. Please don't select it at the moment as it won't give you the benefits of Economy 10 with just the tariff alone. We're really sorry for any inconvenience but keep an eye out on your My OVO over the coming months as this will soon be possible.

 

Hope this helps. 

39 replies

Blastoise186
Super User
Blastoise186Super User
Super User
February 10, 2023

Hi @IanC ,

I’m sorry, but OVO doesn’t support Economy 10. Most suppliers are also dropping support for it these days as it’s a legacy tariff type. For the avoidance of doubt, OVO has confirmed that support for Economy 7 will continue unaffected for the foreseeable future though.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
I
Rank 1
IanCAuthor
Rank 1
February 10, 2023

It’s available as a tariff in my ‘renew my plan’ page.

 

Blastoise186
Super User
Blastoise186Super User
Super User
February 10, 2023

Hmm… Let me ask @Emmanuelle_OVO just in case...

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Firedog
    Super User
    FiredogSuper User
    Super User
    February 10, 2023

    It’s available as a tariff in my ‘renew my plan’ page.

     

    Mine too - sometimes. It comes and goes ...

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Firedog
    Super User
    FiredogSuper User
    Super User
    February 12, 2023

    The fruits of a wasted Sunday morning: I extracted the available tariff details from my online account, then did some sums to see how they compare cost-wise. This may help you to come to a decision, or perhaps just confuse you still more:
      

    Rates will vary from region to region, but the proportions shouldn’t change much. They clearly illustrate the financial advantage of paying by Direct Debit over on receipt of bill (“On demand”).

     

    Then, applying these rates to a few different usage patterns:
      

    The 30% column gives the costs for a customer whose annual usage
    amounts to 600kWh at night (600 is 30% of 2000) and 1400kWh during the day. 

    These costs represent the sum of standing charges, fuel cost and VAT. They may go some way to dispelling the myth that pre-payment is more expensive. Although this may be true for gas, it certainly isn’t as far as electricity is concerned - if my calculations are correct, that is.  They also show that my decision to switch from E7 to single-rate is justified, since my usage most closely matches the 2000/35% pattern.

     

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    February 13, 2023

    Hey @IanC,

     

    Sorry for the issues you’re having,

     

    If your an Economy 7 customer, we wouldn’t change you to Economy 10. Are you able to upload a screenshot of what you’re seeing online please, and I’ll get this raised internally?

    Renewable Energy? Big Fan.
    I
    Rank 1
    IanCAuthor
    Rank 1
    February 13, 2023

    My fixed rate ended last week and I rather naively assumed that I might be asked what tariff I would like to be put on.  I would like economy 10 as this is better for for us.  We do not have electric heating but we have a large koi pond which takes a lot of electricity to run and eco 10 would be better.  The new prices have come as a bit of a shock as you can imagine and we have ascertained that eco 10 would be better for us.

    I
    Rank 1
    IanCAuthor
    Rank 1
    February 13, 2023

    When I had a conversation with ovo online they said that I could change between eco 7 and 10.

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVOSolved
      Retired Moderator
      February 15, 2023

      Updated on 18/08/25  by Ben_OVO

       

      Economy 10 information can be found here. If you’re considering changing from economy 7 to economy 10 this may not be the best option for you. Our Support Team will be able to discuss this with you. You can find out more in our FAQs page here:

       

       

      Hey @IanC,

       

      I checked in with the team and they’ve responded:

       

      We will be supporting Economy 10 in the not-too-distant future (before the end of the year), but at the moment we're just testing the capability in our systems. This has unexpectedly caused the tariff to appear on some customer renewal/contract journeys by mistake, so we really appreciate you flagging this to us. Please don't select it at the moment as it won't give you the benefits of Economy 10 with just the tariff alone. We're really sorry for any inconvenience but keep an eye out on your My OVO over the coming months as this will soon be possible.

       

      Hope this helps. 

      Renewable Energy? Big Fan.
        I
        Rank 1
        IanCAuthor
        Rank 1
        February 16, 2023

        Excellent, Thanks for the information and your time.

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