If I renew before my current plan ends when will my new contract start?
Best answer by Eva_OVO
Updated on 17/12/24 by Emmanuelle_OVO:
So you’re coming to the end of your plan with OVO and wanting to check out the new plans we’ve got on offer for you and fix yourself in for another year or two?
You don’t need to give us a call, unless you’d like to discuss your options with the team you can renew your plan yourself on your online account or OVO app (download for Android or iOS).
We’ll email you (or send a letter if you’ve opted in to postal communications) to let you know when you’re in your renewal window, this is the 49 day grace period at the end of every energy plan. During this time you’ll be able to fix in to a new plan with us or switch away with no exit fees if you’d like.
When you log in to your online account or open up your OVO app during the renewal period, you’ll see a renewal message on your Homepage.
Click on the ‘Pick your new plan’ button to see the options available,
You’ll have a view of the recommended Direct Debit amount on each new plan, as well as the unit rates and standing charges on each plan by clicking ‘Tariff Information Label’. This is useful in making comparisons of these plans to those that might be offered elsewhere.
Found the plan for you? Click ‘Renew now’ to choose this plan. You’ll then receive a confirmation email of your new plan details and the new plan will begin the day after your current plan ends.
There’s more info on completing a renewal (when the time comes) on this great guide!
Interested but not yet an OVO member? - Check out our plans!
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