Hi @Caz69 it is unusual.

We did see someone had their electricity readings wiped recently

When this sort of thing happens all your bills are impacted as OVO create them dynamically.

I don't work for OVO, i am a customer like you. 

I suggest contacting OVO in the morning. 

https://help.ovoenergy.com/#contact_us_container

They should be able to get your readings back

You can provide a link to this thread if necessary. 

https://forum.ovoenergy.com/my-account-140/ovo-account-not-showing-gas-balance-14075

Hope that helps 

All appears to be sorted! Gas details now back! Must have been a blip.

Good to hear. Thanks for letting us know @Caz69

It helps responding to other queries 

Hi, same happened to me yesterday as I check app daily. Suddenly over £700 in credit and no gas details. Sent message to over (not answered yet) BUT did receive email (generic) from Ovo this morning advising me I’ve been switched to their variable rate account. Went into app all info now there and balance adjusted. Guess I’ll ‘suck it and see’ 

@GreenOrchid Did you ask to switch or have you come to the end of a fixed rate deal?

Have the unit rates or standing charges changed on the plan page?

https://account.ovoenergy.com/plan

Hi no, my fixed rate started October 2022 and ends 2024. However, they’re only telling me rates for gas which are (today) cheaper on variable than fixed?? So am in conversation with Ovo about both gas and electricity because not sure how electricity is impacted. Confusing MUCH!! 

@GreenOrchid That is correct. If your fixed rate for gas was very high, then yes the variable rate may well be cheaper due to the way the Energy Price Guarantee discounts the fixed rate.

See how you get on with OVO Support explaining it for your specific fixed rate.

You can always pop back here after that

Ok Thank you very much!!! 

Hi

I have been onto OVO chat today to find out what happened last night and they have no idea.  As everything appears to be back to normal, we will watch this space.  I also received an e-mail to tell me my gas account was now on the Simpler Energy tariff which it has been since October 2022.  

Who knows what happened last night.