With traditional meters, when you submit your meter readings on your online account or OVO app (download for Android or iOS), we’ll check the reading against the ones you’ve submitted previously to make sure it looks right.

Occasionally you may see an error message if the reading is lower than the previous reading or out of line with your average usage -

If you’ve got an Economy 7 meter it’s important to check that you’re entering the readings the right way round - you can find out how to check this on this related topic:
 

Sure that you’re entering the readings in the right place but still seeing an error message? - Reach out to our Support Team who can check what’s going on. They might request a photo of the meters to help figure things out.

Once you’ve got Smart meters installed you’ll no longer have to worry about submitting the readings manually and can track your usage patterns on our handy online usage graphs, so great to hear you’ve already got a smart meter appointment booked in! 

Hi, I recently moved to an apartment where the concierge sends you a meter reading upon an email request. The readings I received were : 49559 s/n 34968. 
But when I typed either one of these digits into the Ovo app, it said that the app wasn’t able to read it. 
Which exactly is the reading here? I’m not able to look at the meters in person. 

Hi @BatrishiaRJ ,

We’ve got no way of checking via the forum I’m afraid. You may want to consider getting Smart Meters though, to avoid this problem in future.

Try asking your concierge to get immediate meter readings and submit them as soon as you get them.

Hi @Blastoise186 ,

Unfortunately my apartment is too high up and far away from the meters that a smart meter won’t work for it. The concierge will only send me the readings via a special email they use specifically for meter readings, and this was the format they sent it. I was wondering if perhaps someone else had experienced the same thing. It’s alright I’ll try to call Ovo tomorrow to see if they can help. 
cheers

Good news there actually.

The AltHAN Solution is designed for exactly situations like yours - giant apartment blocks. It unlocks Smart Meters for giant buildings and has massive ranges so you should be able to upgrade now - especially since OVO has support for it.

I'll echo the advice to try and get a smart meter, if you can. You might not be able to get an IHD (in home display) if the meter is a long way from your apartment but I can't see why a smart meter wouldn't be an option.

I think one of the numbers you've been given is the meter serial number. But I don't know which it is  Can you ask for a photo of the meter that shows the reading? Then there is no confusion about what the reading is.