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    How to submit and vote on feature ideas with OVO Forum’s new ‘Ideas’

    Your guide to using the ‘Ideas’ area of the OVO Forum Updated on 24/06/25 by Abby_OVO We want to build fantastic products and tools with our customers

    Current ideas

    129 Ideas

    Jeffus
    Plan Zero Hero
    JeffusPlan Zero Hero

    Self service ability to see all current OVO tariffs without having to phone upCompleted

    We have seen a number of queries about the ability to see all of OVOs current tariff, even if you subsequently have to phone up to choose some or all of them. Unfortunately OVO don't make it easy. So you have to phone up. Some providers do let you access some or all of their rates, for example by entering your postcode on their website. Others let you download a document. For example here is a download of the current price cap rates for economy 7 from EDF. https://www.edfenergy.com/sites/default/files/r1299.pdfFor Octopus simply enter your postcode at the bottom of this page rather than select the "Get a quote" button. https://octopus.energy/tariffs/Then you can see all the current Octopus tariff. It really isn't difficult functionality to build. OVO have all the data already. It would really help if there was a self service way of customers seeing the current OVO rates all time, even if customers then had to phone up to choose one of the rates. I am a big believer in self service facilities to free up the OVO  Support Team for more serious queries. It is not a good use of peoples time. At some stage hopefully rates will start to fall and some people on high fixed rates may then want to consider cancelling their current fixed rate, even after considering any exit fee. 

    41
    Firedog
    Forum|Forum|2 years ago
    F
    Carbon Cutter*****
    FatOldSunCarbon Cutter*****

    Charge Anytime online account graphs for credit and units chargedOpen for votes

    I’ve been on Charge Anytime for the past month and can see the current credit for this month, and a calculation showing the total units multiplied by 23p (the difference between the SVR of 33p and charging cost of 10p. Are there any plans for better/nicer reporting methods on this data? It’d be nice to see a graphical depiction similar to that on the Usage page, showing daily, monthly and annual charging usage and savings. That information must be available somewhere because you’re using it to calculate the savings.

    8
    F
    Forum|Forum|2 years ago
    juliamc
    Carbon Catcher***
    juliamcCarbon Catcher***

    Improve Greenlight's carbon forecast on OVO appOpen for votes

    The carbon forecast on the OVO app shows 6 hourly time slots per screen, which have to be swiped through a block at a time, so 7 swipes to show the whole 48 hour period. By the time I’ve moved a couple of swipes I’ve lost track of which day the times are referring to, particularly when the text labels run into each other and become unreadable.If the graph was turned through 90 degrees the time slots could run down the screen, labels would be one per line and if day names could be included eg at midnight the whole thing would be more readable. 

    12
    Tim_OVO
    Forum|Forum|2 years ago
    J
    Carbon Cutter***
    jabbampCarbon Cutter***

    In the reading history, include the difference since last month in the list to save us using calculators.Open for votes

    In the reading history, please can you also include the difference since last month in the list to save us using calculators.Eg:Date - reading - diff - type6/3/23  12345       123.   manualSaves a lot of hassle when quick looking to see the amount of energy used since reading. Not hard to do I believe. Thanks

    13
    J
    Forum|Forum|2 years ago
    NeilG
    Carbon Cutter*
    NeilGCarbon Cutter*

    Could we add export data to the Usage page on the App/website?Open for votes

    Anyone who has export capabilities from their home system…. so those with solar panels or other generation and those that are part of the Vehicle to Grid experiments will have discovered that the usage data currently supplied is useless because half of the story is missing! The data currently only shows what has been purchased from OVO and excludes any exports. So if it is a sunny day, you may see a reading of 0.01kWh for a 30 minute segment… In practice your solar generation might be 1 or 2kWh for the same period. At present, it is impossible to know what you have used and what has been exported… you only know that you must have peaked the export value for a few seconds at some point…. perhaps if you boiled the kettle or because the sun went behind a cloud! So in practice the data does not tell you what you have used at all, even if you know what you generated, you may have used none, some or all of your generated power!If the export data from the Smart Meter could be added to the usage screen, perhaps as a negative bar on the chart, along with a line graph showing the aggregate of the import and export, those who need it will actually be able to work out what they are using at home. For those who don’t - as it is all zero’s - it will just not appear.Below is mock up of what it might look like, using a screenshot from my own log in and guessed data for the imports and exports. Exports (my surplus production) are the green bars, and imports (what I buy from OVO) the usual orange ones. The Black line shows the aggregate of the two combined. Most spreadsheet/database/website graphing plugins could offer a similar looking layout, so I’m sure it would not be difficult to implement… If a link to download the data (as shown at the right of the data table) could also be added (perhaps as a CSV file), it could be used in a spreadsheet along with generation data from the other systems (PV, EV, etc.) to see exactly how much power you used, where and when.   

    4
    Tim_OVO
    Forum|Forum|2 years ago
    C
    New Member***
    C EmersonNew Member***

    EV charging cheap rate tariff like octopusCan't be done yet

    Come on Ovo get the cheep rate sorted for EVs or more and more customers will be drifting away to octopus etc. 

    18
    1
    Forum|Forum|2 years ago
    Jeffus
    Plan Zero Hero
    JeffusPlan Zero Hero

    Add a feature to the online account to be able to request and track a gas meter removal, including removing standing chargesOpen for votes

    Add a feature to the online account to be able to request and track a gas meter removal, including removing standing charges. To address an issue that has been going on for a long time including multiple complaints to the Energy Ombudsman 

    3
    M.isterW
    Forum|Forum|2 years ago
    Blastoise186
    Plan Zero Hero
    Blastoise186Plan Zero Hero

    Change the 'Set Up Account' wording in MyOVO to Set Up ONLINE AccountOpen for votes

    Hiya!This one’s confusing a lot of people who don’t seem to understand the Set Up Account thing in MyOVO. Could it be changed to Set Up ONLINE Account with something that says you need to have an OVO Account first? If it could link to the Quote & Switch Tool too to get a supply going, that’d be epic.

    4
    Tim_OVO
    Forum|Forum|2 years ago
    Blastoise186
    Plan Zero Hero
    Blastoise186Plan Zero Hero

    Add a self-service tool to submit and track Read DisputesOpen for votes

    In recent times, it seems like us suggesting Read Disputes is becoming more common, partially due to SSE messing up transfer readings so often, which clogs up Support badly.It would be really handy if a self-service tool could be set up so that we can recommend a much faster route to submit and track these disputes. Imagine just being able to access a tool that collects the necessary information, keeps you posted and automatically notifies you when action is needed from you, such as when the next reading is needed!This could take a lot of pressure off of front-line support too. :)

    4
    Tim_OVO
    Forum|Forum|2 years ago
    Jeffus
    Plan Zero Hero
    JeffusPlan Zero Hero

    Improve capacity of OVO Support Team front endCompleted

    We regularly see similar posts, i haven't checked the frequency personally. https://forum.ovoenergy.com/my-account-140A significant amount of frustration with many posters is often related to just how difficult it can be to contact OVO via phone and online chat. These appear to be very genuine and not isolated incidents whatever OVOs own stats may potentially be saying. Although OVO have stopped email communication to try and help, this has then further complicated matters, although i am not suggesting they should be introduced.I thought improving capacity should be logged as an idea given the amount of times this comes up as an issue on the Forum.  

    11
    Jeffus
    Forum|Forum|2 years ago

    Improve the bill summary formatOpen for votes

    Would a change in statement/bill format be more straightforward to calculate for many.Below a copy of last bill:- Below an alternative, simple addition/subtraction:-Below an explanation of above:- 

    14
    Forum|Forum|2 years ago
    BPLightlog
    Plan Zero Hero
    BPLightlogPlan Zero Hero

    Off Peak Storage Battery ChargingCan't be done yet

    With the approach of winter and the possibility of restrictions on power use at peak times, I wonder whether an approach to off peak charging of storage batteries might be worth looking at?At present, it is not attractive to charge off peak and consume later as there is an inherent loss in any system meaning that the consumer will get out a little less than they put in. There is a need for the supply grid to be strengthened generally as we increase the use of Electric Vehicles (EV’s) which will add to the draw on the whole network, potentially often at peak times. Despite being fairly up-to-date with equipment and technology, we currently cannot get an off peak tariff as having a SMETS2 smart meter installed, we are told that this is not compatible with Economy7 (or Economy10 etc). This seems to me a fairly simple problem in that - from what I can see - there are several registers (counters) in the smart meter and there must be a simple time signal for switching between these for logging use at different time phases. I know users who have Economy7 and SMETS2 but from what I’m told, they have to report use manually. Spreading power needs would help power generation, network grid and network operators alike, as well as smoothing use generally and encouraging further investment in solar PV and battery storage so … is there a rapid solution?

    18
    Firedog
    Forum|Forum|2 years ago
    Jeffus
    Plan Zero Hero
    JeffusPlan Zero Hero

    Add Calorific value of gas to billsOpen for votes

    Add Calorific values of gas to bills.Further information in this thread 

    14
    Jeffus
    Forum|Forum|2 years ago
    L
    Carbon Cutter*
    LoopmothCarbon Cutter*

    Show the OVO account number on all pages of the online accountOpen for votes

    When signed in, can the account number be displayed on all pages, in the top right corner so when calling or using chat it can quickly be referred to or copy/pasted without searching.It’s difficult to remember where it is, even with spending more time engaging with this website than ever before.

    8
    Firedog
    Forum|Forum|2 years ago
    Firedog
    Plan Zero Hero
    FiredogPlan Zero Hero

    Add a data submission bot to the support armouryOpen for votes

    We often see cases where customers being helped need to submit documents, photos, screenshots or other data as evidence in their particular case. It seems unnecessarily frustrating to have to wait in a long queue to connect to an advisor who can then receive data. In the old days, of course, we’d just have rattled off an email, but that channel appears to have been closed.The current chatbot already kicks off with a number of questions, so it should be simple enough to clone the bot to create one that asks for, say, a name, an account number and a case number (and whatever other details the identity/confidentiality/fraud police may require) before opening the possibility of uploading files - limited, of course, to certain file types. A quick confirmation of receipt would then close the channel. The files should of course be automatically routed to whoever owns the case.

    9
    Emmanuelle_OVO
    Forum|Forum|2 years ago
    A
    Carbon Cutter*
    anerleyCarbon Cutter*

    Add weekday labels to Monthly usage / consumption view of online accountOpen for votes

    Hello! I'd like to provide feedback about your website.In the https://account.ovoenergy.com/usage page, please show what weekdays correspond to the month day, so that I can figure out my consuption habits over the week and try to save energy accordingly. Thank you! 

    9
    A
    Forum|Forum|2 years ago
    Blastoise186
    Plan Zero Hero
    Blastoise186Plan Zero Hero

    Make the + for In and - for Out symbols in the OVO App have 1,000 Pt font size!Open for votes

    Just a fairly simple one. The + and - symbols are really small in the app and hard to see. I think they’d be better if they were 1,000 Pt font size. That way you’d literally never miss them! :P

    14
    Taj
    Forum|Forum|2 years ago
    A
    Carbon Cutter*****
    Arthur MactavishCarbon Cutter*****

    Improving the usage tracker: more ideas on using temperature data and user notes to improve home efficiencyOpen for votes

    This is an extension to another idea:     -  There is potential for OVO to use this to advise users about home energy efficiency: the relationship between energy use and local temperature, at different times of year, if put in context of similar relationships from other homes, contains information about home energy balance (solar and heating energy in, against energy loss).    -  For the plot of usage against temperature (I’d imagined a scatter plot, with one symbol representing usage for each day), it would be good to do this separately for the selected month, or year (basically, exactly as we can do with the usage tracker.   - Is it (could it be) possible to download the usage (and, if it becomes available, the temperature data and user notes) in .csv and excel format?  I’d like to be able to do my own analysis.     -  If the user notes get implemented, it would be nice if they appear when the user hovers the mouse over the relevant data point (the bar, or, if we get a scatter plot, the symbol).  Again, as happens with the current usage bar charts, which shows the daily usage. Many thanks for OVO for providing some great online tools - and for providing this forum!

    9
    A
    Forum|Forum|3 years ago
    Blastoise186
    Plan Zero Hero
    Blastoise186Plan Zero Hero

    Turn on the Idea Pipeline widgetCompleted

    It could be pretty handy to have the Idea Pipeline widget turned on, so that it’s easier for visitors to get a better idea of what ideas are in what status. A bit like this exampleIdeation details in this example have been hidden at the request of inSidedYou never know, it could be useful!

    4
    Tim_OVO
    Forum|Forum|3 years ago
    N
    New Member**
    Neil CookNew Member**

    Year/month/day comparisons to same period 12 month previousOpen for votes

    We are all trying to reduce consumption. But as prices change dramatically we need to be able to monitor our on year on year actual Kw/h as wellas price performance. That feature used to be available. Putting an average Outside temperature average would help too.Finally, show the goal and usage of the 4pm to 7pm power reduction plan.Family energy saving performance and people’s behaviour can only be made if you know where you are to start with & then monitor the effect created by making the changes

    8
    Tim_OVO
    Forum|Forum|3 years ago
    Blastoise186
    Plan Zero Hero
    Blastoise186Plan Zero Hero

    Update forum email copyright dates to 2023Completed

    The forum emails still have 2021 on some of them. Since 2023 is close, can we get them updated to 2023 perhaps?

    2
    Tim_OVO
    Forum|Forum|3 years ago
    A
    Carbon Cutter*****
    Arthur MactavishCarbon Cutter*****

    Improving the usage tracker: temperature observations and user notesOpen for votes

    Some possible upgrades to the energy usage tracker that would help users save more energy.    -  If the website could automatically get daily temperature observations, the site could plot e.g. usage against temperature.    -  would also be good to have an option to enter user notes for each day (e.g. ‘Had to use the dryer today’, or ‘switched off old freezer today’ 

    7
    A
    Forum|Forum|3 years ago
    juliamc
    Carbon Catcher***
    juliamcCarbon Catcher***

    Put a line of text onto the summary part of the bill to say an entry for energy bills support scheme (EBSS) payment is in 'Charges Detail'Completed

    Are there any plans at OVO HQ to put a line of text onto the summary part of the bill to say an entry for  EBSS payment is in Charges Detail?? These Where’s my £66 questions are coming in droves. 

    27
    Blastoise186
    Forum|Forum|3 years ago
    BPLightlog
    Plan Zero Hero
    BPLightlogPlan Zero Hero

    Avoiding TLA’sOpen for votes

    An experience from elsewhere tells me that many of the TLA’s (three letter acronyms) which are used in answers to users are often not well understood. This is a common problem across various industries and is an insular device sometimes used to protect information. In this case a simple list of terms (or being a little clearer in answers) can really help and engage people more. 

    12
    BPLightlog
    Forum|Forum|3 years ago
    G
    New Member**
    GavrilSNew Member**

    Allow meter readings to be submitted for a date in the pastOpen for votes

    Allow a meter reading to be submitted for a date in the past. Due to the busy lifestyles we all have, sometimes it’s not possible to submit the reading via the website on the same day you’ve taken the reading. 

    3
    G
    Forum|Forum|3 years ago

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