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Open for votes

Add a feature to the online account to be able to request and track a gas meter removal, including removing standing charges

Related products:Online account
  • February 28, 2023
  • 3 replies
  • 88 views

Jeffus
Plan Zero Hero
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Add a feature to the online account to be able to request and track a gas meter removal, including removing standing charges. 

To address an issue that has been going on for a long time including multiple complaints to the Energy Ombudsman

 

3 replies

Tim_OVO
Retired Moderator
  • OVO Forum Legend
  • March 1, 2023

Thanks for posting this, @Jeffus.

 

I’ve seen a similar idea relating to reading disputes. Like that idea, the initialising of the action (in this case an engineer appointment) might be complicated as a self service tool. But not impossible by any stretch. There’s a lot of checks and questions to ask someone for an engineer visit. 

 

Having some kind of way to track the gas meter details update (and most importantly prevent erroneous charges like what @M.isterW had) is a really good use case. I’ll change this idea to ‘open for votes’.

 

 


Tim_OVO
Retired Moderator
  • OVO Forum Legend
  • March 1, 2023
NewOpen for votes

M.isterW
Carbon Catcher***
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  • Carbon Catcher***
  • March 1, 2023

This would be a great idea but OVO really need to fix their process first. If they do that you wouldn't need to track your meter removal as there wouldn't be any delays.