Would a change in statement/bill format be more straightforward to calculate for many.
Below a copy of last bill:-
Below an alternative, simple addition/subtraction:-
Below an explanation of above:-
Thanks for this idea,
This reminds me of similar feedback that was discussed by some of our forum regulars, in a call at the end of 2022. We actually ended up passing this feedback on to the relevant teams.
No issue in using the format or anything similar. I am sure there will be a few ideas thrown into the pot. Just that I feel progressive bill starting at the top and inserting/subtracting in order of date (with actual event dates) alongside the events, leaving an unambiguous amount at the bottom.
Thanks
ps.. and when possible add the calorific value used, onto the bill. That's just my wish.
- Plan Zero Hero
- 2035 replies
Tim_OVO wrote:
He’s already seen it, I think, but I’m not sure where it is, so I’ll post it (or a similar one!) again:
I’m sure there’s a good reason why the bean counters keep the money account (“Your balance”) separate from the energy account, and why the different outgoings and income items - discounts (VAT-liable), rebates (e.g. EBSS, WHD, AFP?) and contributions (VAT-free) - are shown as they are. So I wouldn’t mess with that.
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
1 person likes this
Tim_OVO. Assuming the gas bill will be similar the structure is fine. Only please arrange for the calorific value to be put onto the gas bill ASAP. As I said I would like to see dates against all events of credit/ debit. More ideas will be put forward I assume but
Thanks for any interest
- Plan Zero Hero
- 2035 replies
JGANLEY wrote:
Only please arrange for the calorific value to be put onto the gas bill ASAP.
Perhaps
Was it
+5- Plan Zero Hero
- 2732 replies
Firedog wrote:
JGANLEY wrote:
Only please arrange for the calorific value to be put onto the gas bill ASAP.
…
Was it
Don’t think that was me
Over the last month I have been entering daily into my spreadsheet the charges as shown on my OVO account. I have also been monitoring the National Grid (NG) for any changes to the CV. The NG can vary daily and often does change the CV up to seven days prior, so one look does not suffice. When I enter CV changes into my spreadsheet it aligns with OVO usage, so this leads me to believe are using the averaged CV daily. So to me the the CV must have meaning purely because the usage, ergo charge can vary with any change. Plainly it would be overegging the pie to 31 different CV’s on a bill and this is not suggested. The original questions were, what CV is used to finalize a bill? and why, when once OVO did put the CV on a bill is it no longer shown on the bill?
OVO must have a final CV for a period from daily rolling averages.. The regulations say that the CV used by a company must be an average taken over the period of the bill. From my own experience OVO are doing it daily as necessary and must end up with a figure from their own rolling amendments over a period. I am in no doubt OVO OVO are correct, just wish someone from OVO could explain. There is one thing that may happen after a bill has been issued and that is if the NG back change the CV average then in “theory” OVO may alter the bill. Not sure about this though. Below is an extract from an old OVO bill showing the CV. Yes that’s the one that’s no longer there.;-)
Hi
For this idea of bill improvements, I’ll change this one to ‘open for votes’, and would encourage specific feedback around what bits should be changed and why in the comments.
New→Open for votes
+2- Plan Zero Hero
- 2552 replies
It is interesting.
We get very little queries on the forum about the bill format, apart from the Energy Bill Support Scheme which is finishing soon.
I can't remember any major ones that keep cropping up.
With finite OVO resources, it doesn't feel like a priority to me right now. I appreciate others may think it is.
There will be more and more "time of use" type tariff in the next few years, more "feed in tariff" options, "type of use" tariff (heat pump, EV etc).
Any redesign of the bills should ideally consider how this information will be incorporated. That would be my main request.
Of course Jeffus you are right, any redesign should consider how any information is presented on a bill and I agree in the scope of things there are much more important things to deal with, especially those who are/have undergone anxiety and stress on this forum. There are also a number of posts where understanding the bill is a problem. I myself do not consider it a matter of urgency and it was firstly posed as a query not a complaint or a must do now issue. I was surprised that interest was shown.
1 person likes this
+2- Plan Zero Hero
- 2552 replies
An option is to leave the design now, wait for OVO to launch a few more tariff, and then look again to see if it makes sense to discuss and consider any changes.
Just leave the Idea and revisit at the end of the year?
Personally I will leave it for OVO to decide when. This next year? Next year? Sometime? etc. :-))
This just to show what can happen when viewing account online. The below are all the changes that happened on one day 17th Feb. All calcs are correct. PLEASE NOTE £67 REFUND 21ST FEB??? ON SHEET 5. ????
I do fully understand the end result but how OVO got there is amusing.
Apologies for the copy/paste results.
- FIRST VIEW
BEFORE READINGS 17/02/2023 09:00hours
Today's balance 17 Feb £209.12 in credit
Charges in detail
Electricity
| Standing charge 15 days at 41.20p per day | £6.18 |
| Energy use charge 95.00 kWh at 31.74p | £30.15 |
| Electricity meter readings | |
Gas
| Standing charge 15 days at 27.12p per day | £4.07 |
| Energy use charge 240.46 kWh at 9.83p | £23.64 |
| Gas meter readings | |
Credits, discounts and VAT
| VAT 5% of £64.04 | £3.20 |
| Total Charges | £67.24 out |
-----------------------------------------------------------
- SECOND VIEW
At 10:00hours AFTER ABOVE READING 17/2/2023 ---£67 EBBS ADDED
Today's balance now 17 Feb £275.40 in credit
Charges in detail
Electricity
| Standing charge 16 days at 41.20p per day | £6.59 |
| Energy use charge 95.00 kWh at 31.74p | £30.15 |
| Electricity meter readings | |
Gas
| Standing charge 16 days at 27.12p per day | £4.34 |
| Energy use charge 240.46 kWh at 9.83p | £23.64 |
| Gas meter readings | |
Credits, discounts and VAT
| VAT 5% of £64.72 | £3.24 |
| Energy Bill Support Scheme | -£67.00 |
| Total Charges | £0.96 out |
--------------------------------------------------------------
3. THIRD VIEW READINGS ENTERED 11:00 hours
READINGS NOW ENTERED AFTER THE ABOVE AM 17/2/2023 (£67 ADDED PAGE ABOVE)
Today's balance 17 Feb after usage deducted £271.38 in credit
Charges in detail
Electricity
| Standing charge 16 days at 41.20p per day | £6.59 |
| Energy use charge 100.00 kWh at 31.74p | £31.74 |
| Electricity meter readings | |
Gas
| Standing charge 16 days at 27.12p per day | £4.34 |
| Energy use charge 263.24 kWh at 9.83p | £25.88 |
| Gas meter readings | |
Credits, discounts and VAT
| VAT 5% of £68.55 | £3.43 |
| Energy Bill Support Scheme | -£67.00 |
| Total Charges | £4.98 out |
-------------------------------------------------------------------------
4. FOURTH VIEW 16:30 hours ONLINE ACCOUNT CHANGE AFTER £67 REMOVED
PM READINGS 17/2/2023 AFTER THE £67 ADDED SHEET ABOVE---NOW TAKEN OFF BELOW
Today's balance 17 Feb BACK TO £204.38 in credit—CORRECT
Charges in detail
Electricity
| Standing charge 16 days at 41.20p per day | £6.59 |
| Energy use charge 100.00 kWh at 31.74p | £31.74 |
| Electricity meter readings | |
Gas
| Standing charge 16 days at 27.12p per day | £4.34 |
| Energy use charge 263.24 kWh at 9.83p | £25.88 |
| Gas meter readings | |
Credits, discounts and VAT
| VAT 5% of £68.55 | £3.43 |
| Energy Bill Support Scheme | -£67.00 |
| Total Charges | £4.98 out |
-----------------------------------------------------------------------------------
5. FIFTH FINAL ONLINE VIEW 17:30 hours CHANGED AGAIN, NOW SHOWS :-
£67 showing up twice on same day -£67 and refund £67 out
Total charges £4.98 out
Refunds 21 Feb £67.00 out
Today's balance 17 Feb £204.38 in credit
Charges in detail
Electricity
Gas
| Standing charge 16 days at 27.12p per day | £4.34 |
| Energy use charge 263.24 kWh at 9.83p | £25.88 |
| Gas meter readings | |
Credits, discounts and VAT
| VAT 5% of £68.55 | £3.43 |
| Energy Bill Support Scheme | -£67.00 |
| Total Charges | £4.98 out |
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