Are there any plans at OVO HQ to put a line of text onto the summary part of the bill to say an entry for EBSS payment is in Charges Detail?? These Where’s my £66 questions are coming in droves.
Completed
Put a line of text onto the summary part of the bill to say an entry for energy bills support scheme (EBSS) payment is in 'Charges Detail'
+8
+9- Super User
Are there any plans at OVO HQ to put a line of text onto the summary part of the bill to say an entry for EBSS payment is in Charges Detail?? These Where’s my £66 questions are coming in droves.
That might not be a bad idea actually!
+5Are there any plans at OVO HQ to put a line of text onto the summary part of the bill to say an entry for EBSS payment is in Charges Detail?? These Where’s my £66 questions are coming in droves.
It is also a challenge for many as they need to look at two bills 😊
I like this idea, please vote on this if you like it too!
Updated idea statusNew→Open for votes
+11- Super User
I like this idea, please vote on this if you like it too!
As long as it doesn’t just say ‘EBSS’ …
+8Oops, an FLA 🤦♀️
+5I see this has been added
+8Phew ! maybe that’ll slow down the forum traffic. Many thanks.
Great to see this change. We’re going to mark this idea as ‘Completed’.
Open for votes→Completed
+8Neat !!
+5Interesting.
Does it depend on how you look at your bills?
I don't see the changes on my phone that
And they don't appear in the screens posted by customers after
We are still getting confused customers on the forum today?
Should this be left open for a bit longer until we can visibly see it has made a difference?
+8Good point ! I don’t see it on my app either…🤦♀️
+8Just this text
+5I don't see it on the app or the website when i look on my android phone.
+5Previous changes to balance ..
The ‘See details’
should show at the top
Yep i see this. That is what i initially posted.
I don't see the changes
+11- Super User
Previous changes to balance ..
The ‘See details’
should show at the top
Yep i see this. That is what i initially posted.
I don't see the changes
I presume from the layout, those details are on the web … which I haven’t checked 🤔
+8Maybe that text should mention in bold £66 as it’s just blurb to some people??
+8Also it’s quite obvious that people just post a question on the forum without looking to see if the question is already there 🤦♀️ Is there an emoji for hitting your head on a brick wall ?
+5Previous changes to balance ..
The ‘See details’
should show at the top
Yep i see this. That is what i initially posted.
I don't see the changes
I presume from the layout, those details are on the web … which I haven’t checked 🤔
It may just appear on a computer rather than a phone?
It doesn't appear on the ovo website when i look at my phone. I don't use a computer these days.
I'd say 95% of the screenshot we get on the forum are from a phone, either the app or the website?
+9- Super User
My screenshots were of the web version of MyOVO on Samurott.
It’s worth noting that the stuff in my screenshots appears to be part of an active A/B Testing Experiment right now - the text you’re all seeing definitely is there for everyone though!
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