Add a self-service tool to submit and track Read Disputes

Sounds like a good idea to me. 

We have quite a few "self service" ideas that we have raised on the forum ideas to reduce the workload of the Support Team and volunteers on this forum. Read disputes take up a lot of volunteers time. 

None of them have been taken up so far, perhaps self service in general is something to consider more widely? 

Getting back to starting meter readings. We have known it is a big issue for some time, we added an Idea when this section was launched, just to prompt discussion rather than this self service idea, but stopped quickly given the feedback from OVO that nothing could be done. 

I think it could also be worth having a forum integration with such tools, so that we can get a bot to post the result back to a particular forum thread, albeit with personal data stripped out and with the member giving consent first.

That way, we could then shape our advice more accurately too! :D

Thanks for this idea @Blastoise186. 

There may be some operational complexity that makes this feature unrealistic, at least I can easily imagine that we can’t have customers initiating industry reading disputes themselves. 

However, something to track the status of a dispute I can easily see the benefits of and it seems possible from my novice perspective. I’ll make this idea as ‘open for votes.