Smart meters

Hello, I have just had a smart meter installed. I have asked to continue with my existing Economy 7 plan, it suits my lifestyle. On my old meter it was simple to check between the Daytime/Nighttime  usage. How do I know which tariff is currently being metered. ?How do I collect my monthly usage on the 1st day of the month, as I have done previously. 

Hi, After the constant nagging from OVO to install smart meters, I finally gave in about a year ago. The installer came and refused to fit it, because they were unable to climb a ladder (the meter box is above the front door). We share a common entrance wirth next door and their smart meter (fitted by Utility Warehouse) is next to ours in the same place. I am now not able to request a SMART meter. We are looking to rent our property out soon so it would be very useful (I don’t think the tenants will want to climb a ladder to read the meter!)The gas meter is outside the front door and easy to access.Any suggestions for a way forward? 

I am about to have two old (RTS) THTC meters economy 10 each has its own consumer board being replaced with a smart meter. I have WiFi timer controllers on all my Storage heaters/hot water units all wired to same consumer board. Unfortunately I have 5 other basic panel radiator wired to the peak priced consumer board. Is it possible to ask fitter on installation of new smart meter, to wire via Henley block (?) both consumer boards as one split board ? This would allow the benefit of the off peak tariff to all house, but would of course require careful management of the high usage loads Storage heaters/hot water via timed controllers.  It is normal practice on these meter switches to wire both consumer units to one smart meter for whole house benefit the off peak tariff or will installation team wire smart meter to two separate outputs on smart, one to each board, with Storage heater board only being live during off peak as now. Spoke wit

 The meters and the fuse in my house are currently screwed directly onto the  wooden panels that line the  inside a cuboard built into the wall .  Its an old 1900’s stone built property. this has been the fitting  arangement since installation of the electricity supply and originl black meter  in 1950.  Since then SSE,  as the retai supplyier at that time, has installed an  off peak  meter  in the 70’s for  storage heaters,  and a check meter in 2019, both screwed by them  directly onto the  wall panels, same as the fuse and original meter,  ie without a  back board, and seemingly not an issue as far as they were concerned.I am now trying to arrange for OVO to fit a SMART meter. They can come next week However they say a  back board  is essential , but theyalso  say they will not fit  one  and to peak to the DNO IE SSE.I have done so , and they say they will send someone to fit a piece of  backboard behind their  incoming fuse, but that it.So now seem to be in a

Hello I have economy 7 night storage heating…..it is controlled by the teleswitch which activates the Contactor to turn on the storage heater circuit overnight.The teleswitch is to be discontinued in June and a smart meter installed at some stage to control the economy 7 heating. Will the contactor still be required to switch the heating circuit on and off or will it be redundant and the new smart meter system do that job instead? The night storage heating only is on the separate circuit controlled by the contactor thanks for any advice 

I need to take a manual reading for gas but I can’t work out how to find it on my smart meter. The electricity figure shows up, but not the gas one.  

and able to switch on/off the storage heater circuit at the set times? Only asking so I know if an engineer needs to come out or whether it can be done remotely

Smart meter installed/replaced today, will update if any issues. Engineer was a lovely chap, gone for economy 10 as split over 3 sections in 24 hours. Just minding on we have a 210 litre unvented cylinder which was wired to heat in the offpeak previously, this should remain the same ie heat during those new off peak timeslots? Also the old economy 7 boost box was left in situ and advised to continue using this for a boost if required (but hopeful the boosts will be less necessary if heating up the water during 3 slots during the day). There is no boost function on the new meter. See pic of meter and said boost box/new meter set up.

New smart meter fitted 3 days ago. My previous radio Teleswitch controlled Economy 7 meters charged up my storage heaters - 10.30-11.30 pm & 4.40-5.30am - so that's 2 hours charging each night off peak.My new smart meter Economy 7 tariff times are midnight - 7am. Am I still paying for x2 1 hour charging periods each night within that period ? I noticed that my smart meter red light was blinking quickly at approx 2.30am.I had assumed that my new charging times would be midnight-1am & 6-7am.I don't want to pay for more than x2 1 hour charging periods each night with higher bills.Your advice please.  

Can a smart meter be installed in a basement/cellar? My electric meter is in the basement and gas meter on the ground floor about 4 meters apart.

on 1st feb, my electricity consumption increased from about 10kwh a day to nearly 30kwh. I was not even at home on 1st feb nor for the following weeks (have been away since late Jan). The readings have remained at the higher level since then, even though the house is empty. Over the same period, my gas usage dropped from 4kwh a day to almost 0. Which makes more sense.Has anyone had the same issue? Its not like it has gradually increased. Thanks.

Has anyone with a new meter on E10 in Scotland worked out the E10 times since we are back on UTC after the clocks went back last night 

I am thinking of choosing a fixed tariff but want to know if having a smart meter is compulsory with a fixed rate product, ideally I don’t want a smart meter?

Hi I have a Geo Trio 2 IHD with Wi-Fi.  The IHD is connected to both SMETs 2 meters.  However the online setup is grey out.  I’s there anyway to activate this?  OVO are being a nightmare at present with communications.  They sent me an email to reply to due to some issues with my smart meters auto sending readings.  The email is only a couple of days old, and they asked me to reply to the email.  I have done so and the email address is no longer valid.Thanks 

Well I had the latest version 2 smart meter installed in October (8 weeks ago)but was not left a manual nor is there an online version (only for version 1). Whilst daily usage is being communicated to the portable device that you plug into a wall socket it seems that my account is only picking up the electricity readings and not the gas. So the question is 'how do I manually read the smart meter for gas?

Hello,At the start of the year, I change my billing type to ‘fixed’.This coincides with my smart meter only showing £0.64 daily, no other energy usage.I suspect this is the standing charge rate.I have turned the meter off overnight hoping it would reset, but it still only shows £0.64.Any ideas?

I live in Inverness in a property on THTC.  The the old storage heaters were replaced by a previous owner with electric radiators that run on the 24-hour cheap rate, therefore they are not controlled by RTS.  Hot water heating is still controlled by RTS and switches on automatically twice a day.  I work from home 3 days a week and over the last few years, I have used between 5500-6000 kWh per annum. Yesterday,  I was offered a date in April 2025 to swap to a new smart meter but couldn’t complete the booking as OVO told me I had to decide there and then which new tariff to switch to.  I was offered Anytime, Economy 9 or Economy 10.   OVO gave the off-peak timings for Economy 9 and 10 with the respective unit prices.  So, I worked out a breakdown of all the times I am at home, out of the house, and total usage during each month.  It turns out that most of my usage would be during peak rate hours, therefore I wouldn’t benefit that much from access to off-peak rates.

We have never been able to get our 3-phase AMR meter (economy 7 tariff) read remotely and OVO say they are unable to do so. We have to send in readings. Is this because of lack of signal (postcode Edited by Mod) or because of the type of meter?

can someone confirm the serial numbers of these meters?electricgas 

Hello,I'm an ex-SSE customer that was migrated to OVO in June 2023.I had a new smart meter fitted on the 16th of December 2022 by SSE and since then I had an issues with the Economy 7 tariff.Initially, all appliances connected to the off-peak rate circuit (port 5) were always ON instead of turning on and off during rate changes.After contacting SSE support and later on OVO support multiple times, on the 17th of July 2023, OVO sent an engineer that supposedly fixed our issue but instead it changed to the opposite way:All appliances connected to the off-peak rate circuit (port 5) are now always OFF during both peak and off-peak hours.Our heating system consists of storage heaters which are all connected to this off-peak circuit so we are now effectively without heating.We contacted the OVO support multiple times about this issue with no luck.They sent multiple emergency and non-emergency engineers a

Been told that one of our meter as due to expire (out of calibration) and book this smart meter installation appointment. However when the engineer arrive on site we’ve been pointed out that the wiring were too old in the house and need to be replaced before installation. Alternatively she mentioned that we can get red link cut out installed by private electrician and then have the meter installed. So just wondering if that’s the case here? DNO fuse is not photoed as it’s in an awkward place. We’re looking to have the smart meter installed as we will need to add EV tariffs. Thanks

i think there might not be anything i can do since the gas per unit prices has increased in jan 2024 as announced before. so OVO take my readings automatically which is correct, however i regularly chekc my account, it was £90 last i checked 2-3 days ago, when i checked yesterday, it has now shot up to £215...talk about having a heart attack lol. my mum is on holiday so im currently in the house by myself in a three bedroom, i only use the heating for 5 hours per day since start of december. il show picture showin december 2023 and then this month: ^ left hand side is gas for decemebr, right being january this month. how has it gone up 6x?my last bill was £160 for gas and elec, now i could potentially pay in the next bill £330-£350 can someone help me with this please? is the

Who has a SSE or OVO installed smart meter that doesn’t work and more significantly has NEVER worked? Succumbing to promotional pressure and keen to save/monitor my electricity usage, I had one installed 3.5 years ago — and it never worked from the off, save after a few months to provide exactly the same as the old one. After complaints and taking the matter to the ombudsman service (upheld on all counts and resolved with goodwill and indefinite pledges to sort out the issue). That was 20 months ago and there’s been zilch in action or communication since. Now that OVO is running the show, we will see what happens. I have no information on whether my situation is unique or common and why this is so, except that it is largely a government communications agency’s fault (DCC). Hence my question. I am in a small town in the northeast of Scotland, where everything else digital works just fine - with, as far as I know, three SSE electricity sub-stations and three di

I just noticed that my new IHD3 can take an AAA battery for backup power . Does this have a charging circuit, or do I just use a non-rechargeable battery? (Not that the display actually displays any data yet, bit I live in hope!)

I  am unable to access the reading for generation on my meter (Landid & Gyr E470 type 5533). The suggested sequence does not work:  I cant find any manual for thsi particular modelany sugggestions?