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I just read  this article and if true I wish I never asked to have a gas smart meter fitted.

Knowing my luck the battery will die in the winter months when I really need the central heating !

I would have thought that there would be a battery low warning so you have time to contact your energy supplier to replace the battery ?

Updated on 11/03/25 by Emmanuelle_OVO:

 

I can see why this article has got you worried - so let’s do some fact-checking to put your mind at ease!

 

All gas meters (smart and traditional) have an internal battery which powers the screen or dial (they aren’t wired to the power supply like your electricity meter). When the battery is low you may notice your gas meter will emit a beeping sound. Unfortunately meter batteries aren’t easily interchangeable like replacing the batteries in a remote control so if the battery has failed, then the meter will need to be replaced to prevent you losing power if the battery fails. If your gas meter is making an electronic beeping sound, reach out to our Support Team to confirm this and book in a free meter exchange. 

 

We often find that there’s a lot of misinformation and scare-mongering in the reporting around smart meters, so we’ve put together some FAQs to help sort the fact from fiction:
 

 

We’re hoping this helps convince you of the benefits of going smart!

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 


Battery alert showing on gas meter.

and not excepting card

 


Hey ​@Dylan Griffiths 

I’m sorry to hear of the issues you’re having,

The following topics might be helpful:


How to get in contact about my OVO Pay As You Go account

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
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