No hot water or storage heating following smart meter installation

Thanks for your replay I’ve been at the phone for an hour and they said it’s my landlord problem which is not. Told them to re configure what u told me but still nothing.

im disable with two small kids and I don’t know eoth else to do. 
thanks for your time 

Escalating manually. Please wait for an update.

Thank you ☺️ 

Hi @igmendez,

I’m really sorry for the issues you’ve been experiencing, that’s definitely not the experience we want for our customers.

I’m going to have our Forum Support team reach out to you so they can help you further with this.

Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

An engineer from sms came this afternoon.

the ECAUL wasn’t active, which he proceded to do .

problem hasn’t been solved and my timer on my iron cupboard doesn’t have any power. He told me to call and electrician.

An electrician come to see it and he said that I have input but no output power and he also told me my economy 7 is not active. He won’t touch it as is ovo responsibility but what I could’ve understand is  my cables are not connected properly in my fuse box. 
any ideas of what can I do next? 
electrician just test the power but he won’t do anything else. I’m gonna leave it in on mode until tomorrow and see if for any miracle it can conect.
thanks in advance 

You posted this at about 8PM. If the ECAUL had been sent successfully a few hours earlier, you wouldn’t see any change until after midnight at the earliest, i.e. after the offpeak period was supposed to start according to the timings on your Plan page. To be certain:

1. Take a photo of your meter now, and post it in your reply here with a note of the date and time when it was taken. If you can work out how to show the active tariff on the display when you take the photo, that would be really helpful. This is the sort of picture I’m hoping to see; this one was taken from an Aclara meter, so it might be different on another type of meter:
     

   

    
2. Wait until half an hour after your offpeak period is supposed to start (e.g. half-past midnight) and take another photo to post here. If it’s easier for you, you could take this offpeak photo early in the morning, e.g. at 6.50 AM.

We should be able to see from the photos whether ECAUL was successful or not.

When you reply, copy the offpeak timings from your Plan page, e.g.  

• Off-peak unit rate (00:00-07:00 GMT)

Of course, if the house is nice and warm this morning and you have hot water, you don’t need to do this 🙂

Thanks for your replay my house still cold and not hot water the economy 7 didn’t turn on. This picture has been taken sat at 11:34.

Just to clarify it doesn’t show any active tariff 🤦🏻‍♀️ 

That’s just the sort of photo I was asking for - thank you. I have exactly the same type of meter, working well to manage Economy 7, so it will be possible to get yours into the same state. 

Pressing button A repeatedly should cycle through the available screens. The options may change as the meter is put through the commissioning process, but I think you should see the TOU counters by now on screens headed TOU Rate n. It may be that the tariff data haven’t been transmitted to the meter yet, so we won’t worry about that for the time being.  

I’ll be watching out for tonight’s picture tomorrow.

PS The Export screens are only of interest if you’re generating electricity and exporting it to the grid, e.g. from solar panels or a wind turbine. I think you’d have mentioned  it if that were the case.