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ted
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April 17, 2019
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Can I have a smart meter with an Economy 7 plan?

  • April 17, 2019
  • 69 replies
  • 16929 views

When I last spoke with OVO I was told a smart meter could not be fitted as we were on Economy 7 dual rate tariff. I am now being bombarded with emails and phone calls from OVO trying to get me to have a smart meter.

Has the situation changed, can I now get a smart meter and keep my Economy 7 tariff?

If not, and OVO do have my records, why do you keep asking me (and presumably everyone else on Economy 7) the same question over and over again?

Best answer by Eva_OVO

Updated on 28/10/25 by Ben_OVO


I want to change from single rate to Economy 7

 

Unfortunately, we don't currently have the functionality to change Smart Meters from Single Rate to Economy 7, or vice versa. 

 

Economy 7 to Single Rate 

 

Although we're unable to physically change the functionality of meters right now, we can offer an Economy 7 to single rate plan! This means you’ll be paying the same rate for each register (peak and off-peak).

 

If this is something you’re interested in, please get in touch with our Support Team.

 

Single Rate to Economy 7 

 

At the moment there's no way for customers who wish to switch their Smart Meters from Single Rate to Economy 7. 

​​​​​​

 

Great question to ask about the possibility of installing a smart meter if you’ve got an Economy 7 setup.  

We fit Aclara SMETS 2 smart meters for all Economy 7 set ups including those that use a 5th port/terminal connection, such as underfloor heating or storage heaters on economy 7 - More info here.

When it’s installed the smart meter will match the function of your previous meter (ie a dual rate traditional meter will be replaced by a dual rate Smart Meter).

 

If you’re currently Economy 7 but you’d like to be on a single rate tariff, reach out to our Support Team. While we can’t currently change the meter functionality, we can charge you the same rate for each register.  
 

There’s other great benefits to getting a smart meter installed - read more about this here.

 

OVO member but not got a smart meter yet? - Book today!

Smart Meter not communicating with OVO? Fill in this Online Form. 

Interested but not yet an OVO member? - Check out our plans!

 

69 replies

Eva_OVO
OVO Staff
Eva_OVOSolved
OVO Staff
April 18, 2019

Updated on 28/10/25 by Ben_OVO


I want to change from single rate to Economy 7

 

Unfortunately, we don't currently have the functionality to change Smart Meters from Single Rate to Economy 7, or vice versa. 

 

Economy 7 to Single Rate 

 

Although we're unable to physically change the functionality of meters right now, we can offer an Economy 7 to single rate plan! This means you’ll be paying the same rate for each register (peak and off-peak).

 

If this is something you’re interested in, please get in touch with our Support Team.

 

Single Rate to Economy 7 

 

At the moment there's no way for customers who wish to switch their Smart Meters from Single Rate to Economy 7. 

​​​​​​

 

Great question to ask about the possibility of installing a smart meter if you’ve got an Economy 7 setup.  

We fit Aclara SMETS 2 smart meters for all Economy 7 set ups including those that use a 5th port/terminal connection, such as underfloor heating or storage heaters on economy 7 - More info here.

When it’s installed the smart meter will match the function of your previous meter (ie a dual rate traditional meter will be replaced by a dual rate Smart Meter).

 

If you’re currently Economy 7 but you’d like to be on a single rate tariff, reach out to our Support Team. While we can’t currently change the meter functionality, we can charge you the same rate for each register.  
 

There’s other great benefits to getting a smart meter installed - read more about this here.

 

OVO member but not got a smart meter yet? - Book today!

Smart Meter not communicating with OVO? Fill in this Online Form. 

Interested but not yet an OVO member? - Check out our plans!

 

My friend told me how electricity is measured and I was like Watt!
A
Newcomer
Alan 210
Newcomer
January 7, 2021

Hello, I’ve just had a Smart meter fitted by Scottish Power and I have storage heaters. As I’m on a single rate tariff, can I switch to Economy 7 or 10?...Alan.

Blastoise186
Super User
Blastoise186Super User
Super User
January 7, 2021

Hi @Alan 210 ,

Yup, that should indeed be possible. You’d need to request this change over the phone since it’s considered a change of contract and requires verbal agreement with most suppliers.

If you’re with OVO, you can contact the Support Team for this and they’ll sort this out for you. You can discuss which one would be best as well.

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    A
    Newcomer
    Alan 210
    Newcomer
    January 7, 2021

    Fantastic, Thanks so much for your help.

      M
      Rank 2
      Megha
      Rank 2
      January 8, 2021

      Turns out OVO can’t move me to an economy 7 meter with the current smart meter I have which was installed by OVO so I would unfortunately need to move to another provider instead 

      A
      Newcomer
      Alan 210
      Newcomer
      January 8, 2021

      Thanks for your help. Alan.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        January 8, 2021

        Hi @Megha ,

        That seems strange. Can you show me a photo of your electric meter and I can check that for you.

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        M
        Rank 2
        Megha
        Rank 2
        January 9, 2021

        It’s in the common cupboards in the block of flats so haven’t been able to access it yet but the Serial No starts with 16P as per my account if that is of any help 

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        January 9, 2021

        Thanks @Megha ,

        That makes it sound like a SMETS1 Smart Meter to me. If it was installed by (or on behalf of) OVO, it’s probably also a Secure branded one as well, which is fully compatible with OVO’s systems.

        I’m wondering if an agent just got confused here, because the Secure Liberty 100 family is definitely capable of being used in Economy 7 mode without needing a second meter installed.

        I’d suggest contacting the Support Team again with a link to this thread. I’m well known to the support team now, so if you mention that you’ve spoken to me as well about this on the forum, that should make things easier.

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          M
          Rank 2
          Megha
          Rank 2
          January 9, 2021

          Thanks @Blastoise186 i will try and contact the team next week and share this information with them

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