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Best answer by Nukecad

Updated on 19/12/25 by Abby_OVO 

 

If it’s the IHD that I think it is, ie a GEO Trio touch button that looks similar to this:

  • Tap the Home button (the little house) twice to see how it toggles back and  forth and shows a list of options as well as those graphics.
  • In the List view tap the ‘< & >’ arrows to scroll up and down the list, Tap the ‘o’ to select the option that you want.
  • Messages will be in ‘Inbox’.

The picture above is from the user manual which you can  download here:

https://support.geotogether.com/en/support/solutions/articles/7000050712-trio-touchbutton-user-manual

If yours isn’t that type then could you post a photo of it so we can see just which make and model it is?

 

Hey ​@Hallokath 

 

Nice to hear about your newly fitted smart meter!

 

Nukecad has left some really helpful advice here already, have you been able to take a look at those steps? Without seeing a photo of the device we can only make best guesses as to what display you’re using. I’ve linked below to a few other topics which might also be helpful here:

 

 

Do let us know how you’re getting on.

 

5 replies

C
Rank 2
costeek
Rank 2
May 21, 2025

It sounds like you cannot navigate in-home display (IHD). You should be able to read that message. Though, it probably says that the initiation process is completed, meaning that it is ready and working. I don’t know which one you have, mine is not touch screen, there are sensor buttons under the screen. Another silly suggestion, have you removed the display protection film? 

H
Rank 4
HallokathAuthor
Rank 4
May 21, 2025

Mines the one with sensors buttons under screen, I can’t see a display proctor film.

Nukecad
Super User
NukecadSuper UserSolved
Super User
May 22, 2025

Updated on 19/12/25 by Abby_OVO 

 

If it’s the IHD that I think it is, ie a GEO Trio touch button that looks similar to this:

  • Tap the Home button (the little house) twice to see how it toggles back and  forth and shows a list of options as well as those graphics.
  • In the List view tap the ‘< & >’ arrows to scroll up and down the list, Tap the ‘o’ to select the option that you want.
  • Messages will be in ‘Inbox’.

The picture above is from the user manual which you can  download here:

https://support.geotogether.com/en/support/solutions/articles/7000050712-trio-touchbutton-user-manual

If yours isn’t that type then could you post a photo of it so we can see just which make and model it is?

 

Hey ​@Hallokath 

 

Nice to hear about your newly fitted smart meter!

 

Nukecad has left some really helpful advice here already, have you been able to take a look at those steps? Without seeing a photo of the device we can only make best guesses as to what display you’re using. I’ve linked below to a few other topics which might also be helpful here:

 

 

Do let us know how you’re getting on.

 

I said, Hey - Watts going on.
    C
    Rank 2
    costeek
    Rank 2
    May 22, 2025

    I wonder if it was sorted out…

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      May 23, 2025

      Hey ​@Hallokath 

       

      Nice to hear about your newly fitted smart meter!

       

      Nukecad has left some really helpful advice here already, have you been able to take a look at those steps? Without seeing a photo of the device we can only make best guesses as to what display you’re using. I’ve linked below to a few other topics which might also be helpful here:

       

       

      Do let us know how you’re getting on.

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