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kittycat27
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April 29, 2023
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Text from “SMSplc” not sure if I fell for a scam or not? Help!!

  • April 29, 2023
  • 11 replies
  • 4372 views

I booked a smart meter appointment with OVO a few days ago. Yesterday I got a text from “SMSplc” telling me the appointment could not be carried out on the day due to engineer availability. I provided my phone number, partners phone number and address.

It seemed legitimate as the grammar used was correct, the phone number (03301359948) is on the SMS PLC website and it knew of my existing appointment. However, when looking the number I find conflicting reports online. I did not receive a confirmation email about the rebooked appointment on a different day either. I am now anxious that I have been scammed, and customer service is unavailable. Help?

Best answer by Blastoise186

Updated on 09/12/25 by Chris_OVO

 

It’s legitimate. I can vouch for that one.

 

SMS are one of the engineer partners we work with, mostly for fitting smart meters. 

11 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
April 29, 2023

Updated on 09/12/25 by Chris_OVO

 

It’s legitimate. I can vouch for that one.

 

SMS are one of the engineer partners we work with, mostly for fitting smart meters. 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    K
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    kittycat27Author
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    April 29, 2023

    Thanks! Seems people online think its a scam due to questionable customer service and aggressive marketing.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 29, 2023

    Probably just naysayers tbh. It happens.

    SMS doesn’t have a full customer service team that you can access as such - you go via your supplier and they get in touch with SMS for you.

    They also don’t do outbound marketing either. They just do the install and maintenance jobs that suppliers ask them to do.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      K
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      kittycat27Author
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      April 29, 2023

      Thanks for the elaboration, I read through these and felt terrified.

      https://www.unknownphone.com/phone/03301359948

      https://who-called.co.uk/Number/2,03301359943

      I did contact the live chat for SMS and they seemed to corroborate your replies.

      I am confused at no email notification though.

      Tim_OVO
      OVO Staff
      Tim_OVO
      OVO Forum Legend
      May 1, 2023

      Have you been given advice on how to rebook your appointment, @kittycat27?

      Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      K
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      kittycat27Author
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      May 1, 2023

      @Tim_OVO I rebooked it over the phone using the number I was given. 

        J
        Newcomer
        Jacks1973
        Newcomer
        May 14, 2025

        I&C Gas on behalf of SMS Energy have been in touch with my dad to book an appointment to change our gas meter & have given us an appointment in June.

        Anyone know if this is legitimate? He gets both gas & electricity from Ovo?

         

        Just worried in case it's a scam.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        May 14, 2025

        SMS is an OVO Contractor. It's likely legitimate but you can call 0330 303 5063 to check.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Chris_OVO
        Community Manager
        Chris_OVO
        Community Manager
        May 14, 2025

        Hey ​@Jacks1973,

         

        Welcome to the community! 

         

        Did they give any reason for the changing of the meter? Could it be out of certification or an older meter that needs replaced? 

         

        You can speak with a member of our Support Team and they’ll check on our engineering systems for any appointments for you. 

         

        Keep us updated what you learn!

        Renewable energy jokes never get old.
        J
        Newcomer
        Jacks1973
        Newcomer
        May 14, 2025

        Thank you for your help guys.

         

        Will see what I can find out.

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          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd