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I receive emails from OVO requesting that I enter meter readings via the OVO website after logging in to my account. However, whenever i try and enter gas and electricity readings, I recieve the message “Oops there is a problem”Oops, indeed!What is wrong?It does not matter whether I use Opera or MS Edge to enter readings, the same error message occurs.Thank you for your help.
My SMETS1 Secure Pipit In Home Display (IHD) has a persistent problem in which it is unable to display gas usage statistics.On power up the IHD display unit powers up as normal and connects to the HAN. After 2-3 minutes it downloads data from the external gas & electricity smart meters and then successfully displays current energy usage and yesterday’s consumption stats for both gas and electricity. Everything behaves as expected apart from the “History” display section. The “History” display for electricity usage is 100% fine. This shows up-to-date electricity usage stats. All is as expected.The “History” display for gas consumption however is out of date and faulty. This doesn’t show any hour-by-hour gas consumption figures for today (only the cumulative total). The history figures shown are those for a 12-month period which ended many months ago and the display has remained “stuck” in this incorrect state since that date. I have checked the gas smart meter itself and this displa
OVO have agreed I have a problem with a specific type of meter. I haven’t been billed for gas usage since December 2021. I send meter readings on time every month. I have had long telephone conversations with agreement there is an issue. It was supposed to have been escalated to be resolved in May. I have had my June 2022 billing but the issue is still there. I have received a discount for the inconvenience being caused. Has anyone found the way to solve the issue as OVO don’t appear to be able to resolve this.
Just changing back from Bulb to OVO who I was with long time ago. Last year my gas meter was exchanged and Bulb have made a complete cock-up of the documentation in my account with it. Thought that it was sorted out but Bulb appear to have given the old meter number to OVO. Apart from phoning OVO who are not answering today, is there any way to get this error rectified online?
Hi I seem to be struggling to find the forms online and getting through on the phone is impossible . Does anybody have a link or a file they could send me for the transfer of ownership forms please there's a real possibility this is going to hold up my house sale even further . Thanks in advance .Blue.
Hi. Hope someone can help. We’re just about to complete the sale of our house, solar panels and FIT tariff included. SSE are who we have our FIT account with at the moment, but I can’t find a change of ownership form anywhere on their website. Have spent over an hour waiting for SSE to answer the phone this morning to get them to send us one with no luck. Would we be able to use the OVO change of ownership form to give to our buyers as it is easily found on the OVO website.TIA
Hello, bonjour, hola! Whatever language you speak, we’re here for you We know how important it is for all our members to feel in control of their energy and understand their bills. That’s why we have translators for over 200 languages available through our LanguageLine. Register here with our Priority Services. What is the Priority Services Register? The Priority Services Register (PSR) is a free support service for members in vulnerable situations. Each energy supplier has their own PSR. It’s a system developed by Ofgem, the UK’s energy regulator, to make sure help’s available for those who need it. If you want more information on eligibility or the support available to you via the PSR, see our Priority Services Register guide
Why is my In-Home Display showing the wrong unit rates and standing charges following my variable price change?
I have noticed since the price change that my smart meter has not updated to show the new tariff rates and standing charges. Thought I was doing well yesterday until I checked the app to see it was actually double the price that my smart meter was showing me. Anyone know how to correct this so my smart meter is actually useful?
I'm being moved from SSE to OVO: just had my quarterly statement from SSE, why do I need to submit another reading for another bill?
Totally confused by this have just had a bill in from the old SSE which was quarterly and i will pay on the 1 st sept but i have just been informed i have to give another meter reading by 29th august!!!! and another bill will appear this is really going to be difficult to pay 2 bills i am on a low wage and budget carefully so that i do not get into debt - i had no choice going to OVO it just changed when i logged into my SSE account -,try asking before doing this !!!! then i read through some of the forum and you get charged for emailing or phoning really am struggling to understand this system any help /advice on how to navigate or contact OVO without being charged would be gratefully received
Anybody else getting the same problem. I can’t down load my latest statement and if I try I get a statement from 2019. My OVO home keeps asking for meter readings when I’m on a smart meter which are working or OVO couldn’t give me last months synopsis of the bill.Is OVO still functioning?
During the summer months batteries are great however little electricity is used during this period, From the end of October my battery received little charge and remains totally discharged through December and January probably be little change during February. Food for thought Statement for electric during July £9 , December £109. After renovating a small Bungalow Gas was disconnected sourcing my heating via infrared heaters , all in all pleased with the set up . To improve the system there need to be a alternative to charge the batteries during the short dank days of winter . Apart from a wind turbine would accept any further advice on topping up batteries.
Had problem of in summer exporting spare electric. Sometimes house load was more than solar output so had to buy day time and over night electric. Have just had Powerwall 2 fitted.My summer usage has dropped to £0.02 day. Finding that I can charge my EV car free also.If needed powerwall 2 can charge from grid at any time of day or night. Helps grid and cut my electric cost but at £9800 fitted my take time to pay for its self. The most important thing to me allowing me to cut my carbon output. So do we need fossil fuels, just south facing roof and British sunshine. Sorry title should be “ Get more from solar bank” Stupid forum wont let me change it😥
We have just had an air source heat pump installed. I am concerned about the insulation and found your forum very helpful. 10m of pipe work from ASHP to house. 13mm insulation. See photos. Would be interested in your opinion. Thank you
Hi all I had Solar bank and have now added Tesla Powerwall 2. The two provide more solar power than I can use in summer. My usage from grid has dropped zero. I also have all electric car that is also run only by solar in summer. The Battery allows me to buy electricity from grid at any time or day or night. Do Ovo energy sell cheap spare electricity. Winter time I will only have to charge battery for 4 hours to run house. Octopus energy have tariff called GO that give you 4 hours at £0.075 kwh for people with EV cars. I also understand that the grid in winter time has over supply of wind energy. Tesla do tariff for powerwall owner’s sell at £0.12 kwh and buy in at £0.12 kwh via Octopus energy. Do Ovo energy have tariff to fit my needs.
I've been considering getting solar PV installed but I'm now wondering if the money would be better spent on batteries. I want to reduce carbon and also save money. We use between 30 and 50 kWh per day in winter (depending on the weather and if we charge the car). This will reduce in summer but our water heating is still electric. Solar PV - our roof isn't ideal for panels. We're in the South East and might manage to fit 3.5kW facing ESE. There is some shading so we will have the extra cost of optimised panels. Batteries - if we just had a battery we could charge at low rates and use the electricity during the day. A simple setup would use a tariff such as Octopus Go to charge at a fixed time overnight. A more sophisticated setup would link to Octopus Agile to decide the best time to charge. I should add that we currently have a time shifting heating system as part of a trial. This charges heat batteries during low demand periods. The system has some problems so it's possible that we'l
I signed up for a new smart meter and arranged an appointment to have it installed. The engineer failed to turn up and so I telephoned Customer Services to arrange another appointment. The agent went through her script and advised me that if I was not in when the engineer called there would be a £30 charge. I asked if that also applied where the engineer failed to turn up. She checked and said that it did and that she would arrange to credit my account with £30. So far I have not received the credit. When will it come?
Good Morning,I wish to change the email address on one of my accounts and when I access my profile and edit email address, I get the following message:-“Oops we ran into a problem”Any advice to get this sorted asap would be appreciated, thanks.
Updated on 11/04/22 by Jess_OVOHow is my starting Direct Debit amount calculated? When you switch to us, we’ll use your annual usage figures to calculate how much your energy will cost over the year. Once we’ve got the annual amount, we’ll divide this into 12 - this will give us the Direct Debit amount.You should be able to find out your usage figures from your previous supplier but not to worry if you can’t, we’ll use the national averages. If you’ve moved in to an house we supply, we might also use previous usage data for your new home to help suggest a suitable starting figure. Either way this initial Direct Debit amount isn’t fixed, even if your price per unit won’t increase on your current plan. Once you’re on supply with us and we’re receiving regular meter readings, we’ll then calculate your payment amount using your projected usage. More info on this here and in the video below. My contract is ‘fixed’, so why has my Direct Debit amount changed? The rate you pay per unit of en
Hello, I am trying to add a meter reading on behalf of an elderly lady who does not own a phone or computer. She has waited on hold at a phone box (!) for over 2 hours so has asked me to help. She is trying to give a true meter reading as the estimated one is too high. The OVO Bot system does not recognise the reading and neither does the phone automated system i called on her behalf. Please help as I can understand why she is so frustrated! Number is not recognised, it’s just 4 digits long. Thanks in advance
I’ve just moved into my new flat (as owner). The previous occupants used Ovo Energy and I keep trying to use the “get a quote” feature from the Moving section. But every time I’m told that I can’t be offered a quote right now. I just want to pay Ovo for supply my energy - why won’t they let me??
I find it hilarious that OVO advises me to increase my direct debit from £85 to £160+. A month on a two up two down townhouse when I switched because they were cheaper than my previous supplier. . Don’t they realise I will simply switch back . Lol
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