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It would be great to be able to use the OVO Chat Bot a bit more effectively, but right now it gets seriously confused by a lot of simple terms like Economy 7 (brings up about understanding energy bills) or IHDs (goes straight to smart meters instead).The bot definitely has potential, but could someone teach it a few more tricks by any chance? In particular, making it more capable of understanding what I’m asking about would be ideal!
Our next online meet up - May Following on from our successful first ever online event in April, we’re making plans for the next one, and we want you to decide the agenda. We listened to attendees at the end of April’s event, outlining some areas they would love to be able to learn and discuss more about. I think we could do with an event dedicated to each of these climate related energy technology subjects. The question is, which one will we do first?! As well as making your vote, I’d love to your hear ideas for how the session can be run. For example we could have a lead speaker (s) run the session, taking questions after a presentation. Alternatively we could allow the group to run the session, either with a fixed range of discussion points, or a less structured session like the one we had in April. The feedback I had from attendees was that more structure to the agenda might be better, but maybe this depends on the agenda we choose... Our aim here is to bring knowledgeable people
Wonder if anyone can help. My SSE in-home display has decided to stop working and is no longer recognising/connecting to my smart meter.I have B. Gas one as well which is working fine, the meter is still being read daily by OVO and have ruled out wifi issues being the case.Looking at the OVO site it appears to be possible to get a free replacement but once again trying to get hold of Cust Service either on chat or on the phone is like pulling teeth.Is there any easier way to speak to someone, or get hold of a replacement IHD at all?Thanks.
I’m currently paying monthly and have been for years. I want more control over my monthly bills and to now pay my energy bills quarterly. Is this straightforward with OVO and are there any additional charges? I am on the standard variable tariff with a smart meter.Thanks
I have just been moved to ovo today when I got an sse email about my latest bill telling me I am now with ovo and to activate the account which I did, I have been asking questions on Facebook but I’m not getting the answers I need, I have asked half a dozen times about when I stop using the sse cards ( not prepayment meter, cards I put money on every week to keep my account in credit) and I got directed here, do I stop using my sse cards now or is there a time limit, I put money on the cards yesterday, where will this money have gone, I’m not a spring chicken any more and not that tech savvy but I get by but this is just sooooo confusing it’s giving me a sore head, please help, tia.
Can OVO offer a Meter Exchange from Single Phase to Three Phase? Need to upgrade to support some green tech I'm installing!
I would like to upgrade my supply from single to three phase. We are installing solar panels, an ASHP and car chargers and will need the increased supply. I was in the process with SSEN and Bulb, but that was obviously stopped. We then contacted another supplier and they said they would be able to install a three phase meter. We moved to the new supplier, but they have now said they will not complete a meter exchange from single to three phase. Before I move to OVO, please can you confirm that you are able to offer the meter exchange from single to three phase? Many thanks.
We've had our Feed in tariff (FIT) supplier changed from SSE to OVO and since then have failed to receive any FIT payments?
We have recently had our FIT supplier changed from SSE to OVO and since then have failed to receive any FIT payments. Emails have been unanswered and it is impossible to get through by phone.Does anyone have any suggestions as to how we can contact OVO about this?
I check usage for gas and electric on the Ap and it shows daily/monthly and yearly amounts. I have a modern metre fitted and don’t use the plug in smart metre. 6 weeks ago this ceased to work at 2am in the morning a figure of about £700 credit showed and the daily ie every 30min figures ceased to show. A few days later the £700 figure disappeared and the daily usage just shows the total for the day but not the breakdown every 30 min and it says this usage data is not available. I have lodgers and really liked the breakdown every 30 mins it was useful. Tried a few enquiries with OVO to no avail. I think the amounts showing are correct it’s just the breakdown. Really appreciate any ideas on this!
Hello everyone, please I need help/advice. We moved to UK in January,the former tenants were with SSE ,we thought it wasn't necessary changing the supplier. I gave a meter reading and I was told its not necessary because my smart meter is working perfectly. I have an app monitoring my daily and monthly usage, after the migration I was given an estimated bill which was not accurate with my usage despite having a working smart meter. The bill breakdown I was given has large discrepancies, with additional balance adjustment I called them severally,their response was that they couldn't access my smart meter hence the estimated bill, however they could access the smart meter for the final reading and Ovo opening reading. Whenever I try to explain things the customer drop calls on me,Mails are not replied. This excess charge is over £300 that I didn't use I feel exploited and helpless, I thought having a smart meter and an app will make things transparent.I have screenshots of my meter
Hi. I subscribed to OVO drive + anytime three days ago. All appears to be active and linked to my Ohme home pro charger but, even though the car is plugged in and schedules set, my car hasn’t charged since the activation. The Ohme app seems very pleased to tell me I’ve saved £32.00 though. I’ve just tied overriding the Ohme app to switch to max charging and left it like that for an hour or so but the car app is still saying charging error, no power. I’d be grateful for any help please.
I’m with EDF but here is a good place for lurking gurus…. EDF finally decided that they had had enough of me moaning about the poor performance of the IHD ( I had 5) so they decided that they would treat me to a dual channel system. As far as the IHD goes, it seems the range ( from the hub) is no better than the 2.4G standard IHD… What’s more, it seems a bit ‘buggy’. I leave it on electric only and I come back later to find it’s showing electric and gas combined. I never touched it, honest, and it’s ony 3M from the HUB. Also, it doesn’t appear to show standing charge for gas, but it does for electric. Any OVO customers here have the benefit of a dual channel system working at 868MHz???
Your guide to using the ‘Ideas’ area of the OVO Forum We want to build fantastic products and tools with our customers, not just for them. If you use our online account, our app (download for Android or iOS), the OVO Help or Forum site, and you’ve spotted something you think we could do better, OVO Forum ‘Ideas’ is for you. Ideas allows you to browse, comment and vote on existing ideas and submit new ones that could help to create a better online experience for your fellow OVO Energy customers. All suggestions are carefully reviewed by our product teams. By submitting and voting on an idea, you can show the level of interest and popularity that idea has with our customers, which helps to shape what we prioritise and work on next. So how does it work? We’ve run through a few FAQs below. How can I check if my idea has been posted before? Great minds think alike. Before submitting a new idea please use the ‘search’ function to see if anyone else might be thinking the same. This saves you
Yes, this one is technically a joke, but it’s also a “real” one that can be achieved.This idea basically does what it says on the tin. Make the new Ideation Module go live at last. :)The second purpose of this Idea? Well… It’s a tradition that you always launch almost anything of this type with some kind of silly joke, partly as a test but also as a great demo of how things work. Technically, said joke is never meant to be completed like asking to have the forum make my breakfast or be the ultimate goal of a project (like giving laptops to every child in the world), but in this case I lowered my sights and did a joke one that actually can be completed fairly quickly.This will be the only “silly” idea I ever post here. But someone’s gotta do it! XD
Hi all, I was recently prompted to move from SSE’s payment portal to that of OVO.Before shifting to OVO, I had a credit balance on my SSE account. All of a sudden, OVO’s account reflected a “Today's balance” of “£2,301.25 in debit”, with the absurd reading of 7703kWh electric consumption a day. For reference, I have a smart meter so I do not have to enter anything manually. I don’t have the intellect of Sir Isaac Newton but certainly that is astronomical compared to any average household, yet alone mine. I have attached screenshots in this post. Can someone explain to me what is going on? How on earth did a credit in an SSE account transfer to a £2,301.25 debit in a OVO account.
HelloWhen I submit a complaint via the preferred way of a web form at Want to make a complaint? | Our complaints procedure | OVO Energy, I get a little green notice on the page itself, but not durable confirmation that the complaint has been received. This is different from the email address, which has an auto response with a generic message. I don’t think that is ok, and I think every message should be acknowledged properly. (Ideally, I would like to get an issue reference as you would get with any modern issue tracker.) The lack of a response makes it difficult for example to follow up on any issues. So, do you think I should better communicate via email?
Please Help! We’ve just moved into a new home with smart meters which I have no idea how to read! I’ve been looking for somewhere to book an engineer to come out and check them as the chap on the phone said they aren’t getting a signal from them and has basically asked me to jump through a series of hoops that totally baffle me. I can’t see anywhere I can book an engineer, and at this rate I’m even contemplating going back to British Gas!
It could be pretty handy to have the Idea Pipeline widget turned on, so that it’s easier for visitors to get a better idea of what ideas are in what status. A bit like this exampleIdeation details in this example have been hidden at the request of inSidedYou never know, it could be useful!
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