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Charge Anytime App stopped sending profiles and timers to my car last week. Emailed the smart team who responded that this is a known issue.…I deleted my account and set up a new one but it now seems to be stuck at "Planning your next charge, this may take a few minutes "Is Kaluza down?
Better support for Samsung DeX and other large screen devicesOpen for votes
Recently, I’ve been making more use of Samsung DeX on Dewott for various reasons, not least because it provides even more unique ways to break the OVO apps. :)The OVO Energy app works fairly well on DeX, but it would be nicer if I didn’t have to move my mouse through an entire city just to switch between Payments, Usage and Account tabs. If the app could also scale up a bit better to take advantage of the available space, that would also help a lot when using it via DeX or on any larger screen.
Email as login: handle plus '+' aliases properlyOpen for votes
Some customers may use site-specific email aliases like firstname.lastname@example.org for increased efficiency and security when signing in to account.ovoenergy.com. OVO’s email system currently distinguishes between an alias and its underlying address. This means that email sent from email@example.com is not recognized as originating from the user whose login username is, say, firstname.lastname@example.org.I suggest that this be changed.
Daikin Altherma 3 and Sunamp zero emissions boiler - what happens during the annual service?
Hi all, we seem to be possibly the only trialists with a Daikin Altherma 3 and Sunamp combination and although the system is functioning and supplying all our needs my question is has anyone received their yearly service / maintainance yet regarding the indoor and outdoor units and if they have what did it consist of? as i have had mine and the engineer was at a loss to identify any part of the system that needed servicing! any help or guidance would be greatly appreciated, Dave.
Enable self-service Direct Debit bank account changesOpen for votes
This might be an interesting one.But I think it might be handy to make it possible to change with bank account is used for Direct Debits via MyOVO. I’ve seen this ability before elsewhere, so it might be nice here.The idea being:I use MyOVO to change the linked bank account The system sets up a new DD Mandate with the newly selected account First DD is taken from that account OVO rips up the DD Mandate from the old bank account to let it expireI’m a big fan of self-service and I might help with cases like this one:
Can anyone from OVO management tell us if they will work with ripple energy?
Ripple energy sponsor a number of co-operative opportunities to invest in wind and solar power. The benefit is savings on your electricity bill.Ovo are not on the list, despite their green credentials.Is there any plans to change this?
Upgrading to three Phase Supply
Hi does anyone have a direct contact number or email address for the department that deals with upgrading to a three phase supply please? I have tried calling customer services who unfortunately have no idea, I have questions that they can not answer and they can not put me through to the relevant department. This is getting ridiculous now and im constantly going around in circles!Any help would be greatly appreciated Many thanks
I keep getting emails from OVO asking me to clear my outstanding debt on my account which is on hold due to an official dispute and complaint after speaking to recovery department which told me they will put a note on my account and to ignore any further correspondence until the dispute has been resolved what do I do?
Letter for £0.00 outstanding debit balance
Got a threatening letter from OVO, today 11th May… dated 3rd May, for £0.00, on a bill that wasn't even produced until until 19th April and was paid within 5 minutes.They don't bill me properly for months, despite me begging for an up-to-date bill – now they are threatening me for owing nothing.Is it just my account that in jinxed, or is this the normal state of affairs?
Meter blank, smart meter not working and can't request a new kne
My electricity meter doesn't seem to be working properly, it just says "initialised" and nothing else. My smart meter is sending out my gas readings but not my electricity ones. I have tried to request a new smart meter, but it says that I am ineligible for one at the moment. Any help much appreciated
Are any other Feed in Tariff (FiT) account holders not receiving the email request to submit their quarterly FIT readings?
Are any other FIT account holders not receiving the email request to submit their quarterly FIT readings? I realise that I’d missed one in May, and so I (eventually) spoke to someone on the HelpDesk who checked my account and confirmed that they had the correct email address (I had previously received FIT reading requests via email), and that I should receive the next one that was due on 12th August. I’ve not received this (have checked spam filters) and cannot get through to the FIT Help Desk at the moment (60 minute wait time!!)
Reduce the minimum credit balance for Direct Debit customers when requesting refunds onlineOpen for votes
There is a feature online for customers to request a refund of some of their credit balance.By default online customers can request a refund online if they have a minimum of 3 months direct debit payments as credit.Customers can contact the Support Team to request further refunds but this is very time consuming and not a great use of the support team when they could be resolving complex issues.We have a significant cost of living crisis and for some people having 3 months direct debit tied up means they will struggle. We shouldn't need to have to try and phone up to request an additional refund of credit, it should be self service. The idea is to reduce the minimum credit balance to 2 months worth of direct debit payments when applying for a refund onlineThis seems like a reasonable and pragmatic change given the current cost of living situation, while limiting the downside risk of customers getting into too much debt.
Choosing the optimum number of solar panels for my roof?
I’m planning to get solar panels for my bungalow. I have a lot of south east facing roof space, an air source heat pump, and an electric car (low mileage). We are ‘at home all day’ and I am hoping to not need battery storage.The word on the street is to get as many PV panels as can fit on the roof, 24 would fit and the DNO is ok with that. How do I decide just how many panels to get ? Any advice would be gratefully received.
3 Month Reserve No Refund Policy
I have just attempted to recover the extortunate reserve held by OVO as credit on my account.Despite giving up to date meter readings and being substantially in credit with a direct debit at the minimum permitted by OVO, which is well above my average bill.OVO now state in direct conflict with their published refund policy that they need to retain a credit of 3 months the value of the direct debit.So OVO set the direct debit too high then refuse to refund the 3 months reserve they have created for themselves.Is this time for a class action?
Help with home move - still not done 1 year on
Hello everyone, I need some help with my Ovo account move/migration. Basically it still hasn’t happened one year on. I moved home last year June 2022 and the previous owner said they used Ovo for gas/electricity. So I carried this on. Had a letter from Ovo addressed to the owner/occupier and set up a direct debit with my bank for payments. A payment was made to Ovo in July 2022 for the period of June-July 2022. After this, I realised around October 2022 that there was no direct debit coming out of my account. Called Ovo to get this sorted, they said they were migrating my account over and will be in touch. Whilst this was going on I’ve been receiving lots of letters in the previous owners name to my property. Passed these letters on to the previous owner who said Ovo are sending debt collection letters in his name to my new address, as the bill payments are from the date I moved in til the present time. Jan this year, Ovo sent another letter in the previous owners name, but on the
What is an Erroneous Transfer (ET)?F.A.Q.
Updated on 11/04/22 by Jess_OVO Why have you let me know I’m leaving OVO when I didn’t request to switch? Sometimes we receive a request for us to switch your supply away from us in error. Whilst it’s quite rare there’s a few reasons this may have happened,Human error - someone may have entered your address details accidentally when applying for a genuine switch Fraud - very occasionally fraudsters may use your details to apply for an energy switch (if the details held by the other supplier match your details it might be worth contacting your bank and checking your internet security procedures) Mistake in your address listing on the national database - If way your address is listed is unclear or incorrect this can cause issues switching. Check out this topic for more advice in getting this corrected. How do I stop the switch taking place? If you receive an unexpected leaving email, contact our Support Team to let us know you don’t want to go. They can put a stop to the impending switch
submitting meter readings without access to the Portal
Two questions really. Firstly can anyone explain why it will take until the end of 2023 for Ovo to have a website that can be used by its online customers. In the meantime is there any alternative method to submitting a meter reading at the end of each month?
why is the reading on my smart meter different from the reading on my account?
I’ve just looked at my electricity smart meter reading on the actual meter and on the IHD and although they are the same (34350) they are both different to the smart reading given on my OVO account (33384).I’m wondering where the extra 966 kWh have gone! When I had the smart meter installed I was on a dual rate tariff which was then changed to a single rate via the smart meter. Is that where the difference has come from?
Can anyone help I was refunded all my credit after leaving OVO and when I paid it into my account they failed to honour the cheque so it bounced I have phoned and emailed numerous times but no one is able to answer what's happening. They advised it was re issues 12 days ago but now stating they're not sure if it's been posted. I can't even get through to the complaints department. Any help would be appreciated as they still have my money! Thanks
Kia EV and OVO Charge Anytime - when will this be eligible for direct to vehicle (D2V)?
I had a Easee charger fitted as recommended by my electrician last year. I am due to take delivery of my Kia EV shortly. I am also a OVO energy customer. Bizarrely I seem unable to take advantage of the anytime + tariff as i have neither a compatible charger or car. How can this be the case? Has it now come to the point where you choose the car and charger based on an available electricity tariff?! Com on OVO get Kia on board ASAP.
Alternative energy sources - is deep geothermal the best green way to heat our homes?
Those interested in a greener future with less reliance on fossil fuels may be interested in a report submitted to the PM and parliament yesterday: https://www.drkieranmullan.org.uk/news/deep-geothermal-report-publishd
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