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To cut a long story short…..at the insistence of OVO we had a smart meter fitted at our holiday home in The Highlands of Scotland and were told that we had to opt for a tariff as the new meter would be pre programmed and we opted for the economy 10 tariff.

Having given the system a few weeks to settle down I look at our account and see that it is still showing the Simpler Energy THTC tariff, so I email OVO to see what is going on.

An hour later I get a phone call that says we are on the wrong tariff and that Economy 10 has been renamed and does not exist.

We then get an email to say that we are being put on the same tariff “Simpler Energy THTC” as of tomorrow with much higher charges than quoted when we agreed to economy 10.

I am left completely confused and feel totally let down by OVO. I envisage a long struggle ahead.

Is Economy 10 still a tariff?

Has anyone else had a similar experience and if so do you have any advice on how to continue? Any help would be much appreciated.

 

I’m sorry to hear this, and also that you haven’t had an earlier response from someone who knows what he’s talking about. 

Many customers in Scotland have recently been moved from THTC systems on to smart meters, and some of them have been migrated to Economy 10 (E10) tariffs, with varying degrees of success. It’s probably fair to say that they get there eventually, once everything has fallen into place, although it might take a few weeks. So yes, E10 is available to customers in the Highlands, despite what Support may have told you. 

You can see the current tariffs on OVO’s Plans page, so you can do a comparison of compatible data. Just be sure to select the right filters for meter type (multi-rate) and method of payment. The difference you’re seeing in quoted tariffs may be because all Simpler Energy rates increased on 1 October last with the new price cap. 

When you contact Support again to ask them to change your plan to the one you opted for, ask to speak to or chat with Squad 70, which is a special team dedicated to helping customers migrating away from complex metering arrangements.  

 

Thanks for getting back to me Firedog, some experienced advice is so valuable when you dont have a clue what is being told to you. I think the chap I spoke to at Support was having a bad day because his email was followed by a list of tariffs I could opt for and Economy 7 & 10 were not amongst them. I’ll give them a ring and see if “Squad 70” ( sound like Marvel super hero's 🙂 ) and see what they say.

Fingers crossed they help and can offer some help and compensation as my timers for water heating have been set to Economy 10 off peak time :(

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