OVO App Update

I'm the same with my iPad and my Android phone it asking me to update but then the update button is inactive. Seems there's a glitch 

Yes. I get the same circle on Android 14. 

Agreed, with Android. No success in opening, even though have re installed?

Have just updated mine and it works. iOS18.1

You probably have checked it already, but is your device’s OS is also updated? 

Oh, I haven’t thought about checking the app version! It’s 19.5.0 too (obviously, as it’s the newest version. Just felt excited to check that out!).

I’m afraid I haven’t been able to reproduce this issue at all today using Dewott with Android 14 and App Version 19.5.0.

Is this still a problem for anyone with those versions?

It’s just my assumption, but it could be due to having an updated app and not updated smartphone OS. Like, the updated app relies on the element that previous version of the OS doesn’t have. 

I’ll report this internally. Can one of you if possible upload a screenshot of what you’re seeing?

The team are aware of this issue & have deployed a fix, so no users should be impacted by this now. 

Are you please able to see if this is resolved for you & report back? 🙂

… and now (2024-12-12 10:07Z) I have Code Push v492.