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I need to open a new account for my rental property. I am the landlord and the most recent tenants have left. I get this error message: Oops, there’s a problem…Sorry, we are currently unable to offer you a quote. Please check back soonAny idea why ? Tried yesterday and got the same message. I’m not switching suppliers as the tenant used OVO.
We want to hear what you think of this feature idea We’re always looking for ways to help our customers manage their energy costs, and we’ve got an idea that we want to run past our forum members: a bill forecast within the app. Something like this: Here’s a mock up of what this could look like We're interested in how people might want or expect this feature to work - let us know below if you have any thoughts on how you think this could work best for you. Consider things like: What should it do? What should it not do? What information should it show? How would you want to interact with it? How likely do you think you would be to use this feature? Or anything else you think we should consider Vote in the poll and leave a comment below to let us know your take on this idea – it could help us build something that really helps our customers.
Updated on 25/01/22 by Jess_OVO How to pay for your energy after moving to OVO Energy Will you be able to pay your bill the same way you did with SSE? The simple answer is, yes!If you paid by Direct Debit when you were with SSE, we’ll move it over and you can keep on paying the same way. The only difference is that, instead of separate Direct Debits coming out of your bank account for gas and electricity, we’ll combine them into one easy payment.If you paid for your energy in arrears (On Demand) then you can keep paying by bank transfer, cheque, or by topping up your balance in your online account. Take a look at this handy guide for information about how to pay your bill.You can activate your online account by entering your email address here. If you hadn’t registered an email address with SSE, we’ll ask you to confirm a few more details before you set your password. Here you'll be able to manage your Direct Debit, or pay your bill and set up a Direct Debit if you paid On Demand with
elderly person living alone, limited usage have had 2 letters saying my direct debit will go up to £149 per month if I refuse a smart meter, can they do this.I understand the direct debit may have to go up because of increase in energy rates thank you
Hi All I have noticed in the past that OVO logo was appearing on my SSE quarterly bills (gas and elec) and there was a ‘switch’ imminent.I presumed this would just be the removal of SSE logo and the switch would be seamless and i would continue to get my quarterly gas and elec PDF bill.The process was great, i would receive an email fromm SSE hat they were due, i would log in online to SSE, amend each bill with a meter reading, a new quarterly bill would be generated and i would simply pay with my CCard. SIMPLE.I received an email from SSE on 25/01/22 stating my quarterly gas bill was due (no elec???), so i proceeded to log on online only to find i am now with OVO and i am unable to view my quarterly bills! I would receive them in January, April, July and October. I followed the prompts and created a new password/OVO log in and now i’m totally lost??I can no longer view my QUARTERLY bills for Gas and Elec??I can not see usage for my Gas or Elec, there is just an and how amount i owe!!
How can I help a friend understand the increase to their bills since their account was moved from SSE to OVO?
Hi Forum,I am trying to assist an elderly friend that is having issues with his SSE/OVO account.He has a semi detached home built 30 years ago, three storage heater and general appliances but uses the later very little imo.The property has an Alcara 1416-B smart meter fitted 18/5/21His energy bills have gone up and currently a quarterly bill is £800+ which is not right imo.I checked the readings and they are correct to the billing, however I told him to switch off the storage heaters for a week and the readings have come down to what I would say is fairly normal, still not great.I understand that there has been an issue with the switchover from sse to ovo on economy seven.How do we get this sorted, I am not an electrician but did switch the power off for the house and the meter did not record additional units, so guess that the meter is ok. He is elderly and is not computer literateAny advice would be appreciated as this elderly gentleman is getting stressed out by the excessive bills.
What's the difference between Better Smart and Better Energy plans? Can I choose the cheaper plan even with a smart meter?
I am now thinking about the possibility of fixing for one year, but feel I need a bit of guidance. I have got smart meters for both gas and electricity, installed by SSE a while back, before I was switched over.My current options are as follows:2 Year Fixed Loyalty for £222 (+£10 boiler)2 Year Fixed £2241 Year Bettery Energy £2081 Year Better Smart £223So, I have two questions… Why is the Better Smart £15 more than the Better Energy - I presume it’s because of the ‘administration’ at OVO’s end - and although I have got smart meters, can I still sign up for the cheaper Better Energy?Thank you in advance.
My current plan ends on the 3rd Oct and was wondering that if I take up another 2yr plan as offered on my renewal page on myovo will the plan start the day I renew or the 3rd Oct and will I have to pay exit fees for my current plan?
I really hoped I wouldn’t have had to write this, but my network has informed me of fake Ofgem emails which are actually phishing scams. Please keep an eye out for any threads that might sound related and advise the user to report such emails to firstname.lastname@example.org .
Today I received an email from bank about new DD set up. It all shouted fraud! We had not set up any DD it was a DD with ovo! We are with SSE ( 15 yrs) so contacted bank, and explained, got them to deleted it off account.I have just google GC re OVO Ltd to discover SSE is now part of OVO!Why hasn't SSE contacted us to explain we are now with OVO?????? Why haven't they told us our DD will be changing????I am disgusting and disappointed with SSE with the way they haven't let their customers know what is happening. How many others saw a new DD and panicked that someone had gotten hold of theirs personal bank details and was de fraud them? I was certainly stressed until I did a google search!!
Updated on 16/06/2022 by Blastoise186As you may have recently heard, the UK Government has announced changes to the energy bills support package that was announced earlier in the year. But what does this mean for OVO Members and for that matter, the entire market?Just a quick heads up before I get started. This guide has been created using the latest available data as of 27th May 2022 and is correct as of that date to the best of my ability. If things change again, I will aim to update the details below as soon as possible. If you spot any mistakes though, please leave a comment on this thread or send me a Private Message to let me know and I’ll happily make the correction.Here’s a full list of all known elements in the latest support package.£150 Council Tax RebateWhat is it?A £150 Council Tax Rebate that is being awarded to every household in Council Tax Bands A-D automatically, regardless of whether you actually pay Council Tax or not. Councils may also choose to offer support to ot
Hi there. Has anyone else out there had the same experience as me. I was checking to see if my latest bill was available on the OVO app when I noticed they were offering me one and two year fixed deals. I innocently clicked on the link to see how much it would be, only to find that I was instantly signed up for a two-year fixed contract which I didn't want. I now have to go through the process of trying to get them to cancel it within 14 days. Is it just me that thinks this is outrageous. Surely there should be a minimum of two steps to allow you to first see the rates they are going to charge you so that you can decide whether it is something you want or not. I am absolutely horrified that OFGEN allows them to do it.
Hi I’m very confused math percentages etc have never been my strong point so I’m currently coming out of a fix price where I was paying £117 per month for gas and electric and now the cheapest fixed offer they have given me is £259! This Seems way more than the 30% Martin Lewis goes on about, the variable is cheaper at £189 but I’ve no idea if some months I’ll be paying more than £259! I do have a smart meter but I don’t have the but I can actually see what I’m using I’ve been waiting a year for on. can anyone help me understand please? thanks
@Jess_OVO I came across this free apprenticeship https://www.ovoenergy.com/blog/launching-the-ovo-tech-academyHowever the link to apply take you to a page where it says it is a paid course? The Apply today link, links to this pagehttps://apply.makers.tech/ovo.01Are applications still open and is there link to a correct application page? Might be useful for a friend.
I switched to OVO , with a B gas smart meter , which wasn’t sending OVO a smart read , so I did it manually, meter reader came , she gave the read .. usage is between £58 -£80 a month !during colder months last week I had an email to say my smart meter is now sending reads every half hour and it was a regional problem. now my app is saying throughout April & may my electric bill is £900 a month !!!!!!!!! two people in property, still in a fixed plan ! I think there is a massive error and all the reads from myself, meter reader & smart have confused the system as the usage in kw is not a lot of difference month on month ? OVO are not helpful or listening??
I used to be with SSE on an RTS tarrif. I live in Shetland which may have different tarrifs to the standard ones. I am now with Utility Warehouse and still have a 2-rate tarrif. I have just switched to an air source heat pump from storage heaters. The installers wired my heat pump into the A circuit on the consumer unit that takes its supply from the RTS meter because there was no room in the ‘standard rate’ consumer unit. This A circuit formerly ran power to panel heaters and the boost immersion, so presumably used ‘standard rate’ electricity. I guess the RTS meter does some adjustment to charge the correct rate. I only supply one meter reading from this meter and always have. The RTS meter is still ticking over though at about half of the rate it used toMy question is should I stick with this set up, until the end of support for RTS meters anyway? What are the pros and cons? Thanks for any help
Updated on 19/04/22 by Jess_OVO Chameleon IHD Health Check - Your Guide Noticed an issue with your Chameleon In-Home Display, this guide is here to help. We know how useful these devices can be for keeping an eye on the usage data we’re receiving from your smart meters so want to make sure any technical bugs can be ironed out! Missing some data, spotted some incorrect unit rates (excluding the 5% VAT difference) or has the device started rebooting? These could all indicate an issue we may be having with the connection between us and your meters (also known as the Wide-Area Network or WAN) or between the device itself and the smart meters (also known as the Home-Area Network or HAN). Newly installed Smart meters? Eager to get tracking your smart meter usage data straight away? We hear ya! Whilst most devices are up and running from the date your new meters are installed, it’s not unusual for them to lose some data or experience a few teething-issues as we carry out some behind-the-scen
Anyone else had issues agreeing a Direct Debit amount that stays in place via OVO Customer Services?
Marched - Moved against our will to OVO from SSE and put on a ridiculously high DD. When reduction requested, told by OVO that credit had to be at least 1 month’s DD at all times - lie number 1. End of May, finally got OVO to agree to a reduced DD - was actually offered a lower one but both sides agreed on a monthly figure - confirmation email received following day. Following week, OVO send an email stating that the DD is too low and has to be increased from 1st July. Emailed back same day saying DD will remain as is and referring them back to telephone call.Yesterday, get a response from OVO agreeing DD will remain as is and 3 month exemption from review has been placed on account.Today get an email from OVO stating DD has been amended AS WE DIDN’T GET BACK TO THEM, and it has actually been increased to a higher amount than they stated it would.Cancelled DD. Am currently writing a complaint asking for a full explanation, a full apology and compensation for their complete lack of
I was switched from SSE to OVO and received my final bill. But as I always paid by the giro (At the back of the bill) at the Post Office I just went and paid the final bill from SSE there. I got a receipt for payment. This was on the 10th June 2022. The same date I got the bill.Afterwards I found the account had been transferred to OVO on the 6th of June2022. I opened a OVO web account and found that my bill had still the amount in debit for the amount I had sent to SSE.Will my payment be transferred to OVO automatically from SSE to clear this debt. as the post office accepted payment but I later found the giro had the old SSE information for payment of the final bill, on it.Thanks Teddyboy
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