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Updated on 12/04/22 by Jess_OVO So you’re coming to the end of your fixed plan with OVO and need to decide the best plan for you going forward? Unless you really need to chat through your options, you don’t need to give us a call in order to view the available plans, you can do this on your online account or OVO app (download for Android or iOS). We’ll email you (or send a letter if you’ve opted in to postal communications) to let you know when you’re in your renewal window. This is the 49 day grace period at the end of every energy plan. During this time you’ll be able to fix in to a new plan with us, decide to go for a variable plan - or switch away with no exit fees if you’d like.When you log in to your online account or open up your OVO app during the renewal period, you’ll see a renewal message on your Homepage, Exact appearance may vary Click on the ‘Pick your new plan’ button to see the options available, Exact appearance and plans available may vary You’ll have a view of the
Hi. Hope someone can help. We’re just about to complete the sale of our house, solar panels and FIT tariff included. SSE are who we have our FIT account with at the moment, but I can’t find a change of ownership form anywhere on their website. Have spent over an hour waiting for SSE to answer the phone this morning to get them to send us one with no luck. Would we be able to use the OVO change of ownership form to give to our buyers as it is easily found on the OVO website.TIA
Updated on 03/02/22 by Jess_OVO Variable price changes and the new Ofgem price cap - Frequently Asked Questions What is the price cap? The energy price cap is set by Ofgem, the energy regulator, to put a limit on what energy suppliers can charge on variable plans. The cap takes into account costs energy suppliers are facing, while making sure prices are fair. It can go up or down – depending on the cost of wholesale energy. The price cap sets the maximum rate you can be charged per kWh of energy, on a variable plan. This is known as the unit rate. The price cap also sets the standing charge – this is the amount you pay per day to stay connected to the grid (covering the costs for things like power lines and pipes).Using more energy will also cause bills to go up and it’s the other main factor that affects costs – whichever type of plan you’re on, whether it’s variable or fixed-rate. If you’re worried about your energy costs, we’re here to support you. Why have energy prices risen so
I don't know what to do for the best - we've always used fixed rate deals but they are coming in very high..Which of these offers the best deal? Both are over £100 more than the variable we will drop onto in mid-Sept but is a variable a really bad idea at the minute?
I know credit balances are ‘protected’ and refunded to the customer in the event of an energy company becoming insolvent - as many have.But does OVO ringfence the credit balances from other Company activity? I understand Bulb didn’t and the cost of these credits will possibly be met by a ‘levy’ on the energy bills of the rest of the country.
Why are the fixed prices on my renewal letter higher than the variable rates? Does this include the upcoming variable price change?
I dont understand the page for my renewal. The fixed rates are 42p and 14p but the variable only show 21p and 4p, Is there no way of giving us an estimate of what they are going to be after the rise...
Does anyone else agree thar OVO should provide EV owners with ability to charge at reduced rates during early hours like other energy companies. As an EV owner who has a home charger installed (not one of OVOs stipulated makes) I feel to expect me to pay £1000 to have their charger installed is a bit much..As things stand as soon as I ca switch to BG or Octopus I will to take advantage of reduced EV rates.
Hello all, looking for some advice - the app and website keep taking me round in a loop when I try to tell them I’m moving next week- just round and round the help page and another page saying to click contact us… which takes you back to the help page with no way of contacting them online. Any ideas?
We recently had an electrician in who said we have a very old and the original electricity supply box, even though we have a smart meter. He described it as “a biscuit tin” and it needs changing because it will be increasing the amount of energy we use. I have attached a picture of what it looks like. Who would I contact to change this and can they do it as I don’t want to be charged more than necessary, especially as all other costs are increasing.
Hello We moved out of our house on the 28th July but I’m struggling to submit final meter readings. I can’t submit via the app because it’s saying there are no meters associated with the account. I tried emailing using the email listed on the help centre page which is email@example.com but I got an auto reply to say the address is no longer in use and to use the one on the help centre page. I can’t see any other email address listed so no idea what’s going on there.I tried the webchat option during the week but I was 44 in line and when I went back to check where I was in the queue, it reset and I had to start again. So I gave up. I did try calling but didn’t have much time to stay on the line because we’ve been moving. Any ideas how I can get the final meter readings submitted? Do I just need to grit my teeth and hang on the phone or is there an easier route?Thank you.Sarah
Hi, I received my first gas and electricity bill last week, which was based on estimates since I had only provided a reading when I moved in. However, after realising I needed to submit monthly readings, I submitted the readings straight away and realised I was overcharged. In that month, I spent less energy than what was actually estimated. Will the amount I was charged for be adjust now that the real usage can be calculated? How will I be refunded for that? Many thanks for your help! Laura
I was checking my renewal options on my online account and accidentally fixed in! - Can I cancel this renewal so I can see the renewal options again?
When reviewing my energy renewals I pressed one but mistake. I have sent an email stating this and requesting that this be cancelled and my renewal options put back on to my account for my perusal. I have not heard anything yet and hope this will be cancelled. Can anyone help with this.
We have recently bought a house, and Cadent have connected a gas supply. We have a meter point reference number but no meter, and are choosing an energy supplier. I was told by your support team a couple of weeks ago that although you were able to switch customers who were already electricity and gas customers of other companies, you were unable to accept new gas-only customers who had no meter. Is that still the case, or have things improved?
Hello,I recently moved in to a new apartment and the person who did the inventory check did not take proper electricity readings, as so, we are being charged based on an extremely old readings that claim that we used 800+ kWh of energy in 12 days (which is untrue).As so, I need to access electricity readings of a previous date (24/6/2022 to be specific) to provide the electricity company with the correct readings.Would that be possible to achieve using LIBERTY 100 Electric meter? If not, any advice on how should I proceed?Thank you in advance.
What are you supposed to do when engineers don’t bother to turn up for an agreed appointment. Metre hasn’t worked for a year!!!!!!! My elderly sister who lives alone is at her wits end with worry about her bills and she hasn’t had her metre working in nearly a year. She has short term memory loss and is assisted by carers yet Ovo consistantly break promises about sending someone out to check the smart metre. They are totally aware that it doesn’t work. They tell lie upon lie. Customer service is shocking!!!!!!So what would everyone do????????
SSE smart meter not working since joining OVO - why is it saying it's 'too far to read my meter, move it closer?
I’ve been an SSE customer for 20+ years I’ve had a smart meter for 5 or more with a little black display unit that sits in the kitchen the other side of the wall to where my smart meter is on the cupboardive never had an issue with it until OVO took over my account and now it just says it’s to far to read my meter move it closer. It’s never been a problem before is it something to do with OVO taking my account over and it’s not compatible or is it knackered? If it’s knackered who do I contact to get a new one please because OVO haven’t replied to any of my 3 emails so far. Maybe they need more than a month to respond.
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