Looking for a bit of advice on how to proceed.

I’m an existing dual fuel OVO customer. My garage is not connected to my house, I can’t share services between the two buildings.

I have got National Grid coming to do a new feed install, they have given me the MPAN for me to get my supplier to put a meter on.

I have followed the guides here about registering for a second account with the same email however it doesn’t allow me to do so, it just changes my password for my primary account. If I try and use the + feature in a gmail email I get the account creation email through but then can’t register because I don’t have an account number for this new account.

I also can’t progress via the online system to book the install with the original or the new email as once I enter in my details it tells me I’m not eligible for a smart meter (because I already have a smart meter registered at that address - the existing home meter).

I have spoken to the new connection team, the person I spoke to initially had issues but after a short peroid on hold told me she would fill out a new connection form for me and gave me a timeline of 12-28 working days.

That was done earlier today apparently, and I’m due an email which I haven’t received yet.

What I’m looking for is some feedback that everything is actually in hand because as of right now I have no reference to the new meter and no method of tracking the order/request.
I’d also like further guidance on how I can get this 3rd meter added to my existing account (or at least a second account registered to the same email).

On my call with OVO earlier there was no discussion of tariffs or anything, does that come later?

All in all a little confusing for what I thought was a simple request - “I have a new feed in my garage, please put a meter on it.”