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Ovo, Hypervolt Home 3 Pro and Taycan not charging

 

I have a 2022 Taycan, Ovo Charge Anytime and Hypervolt Home Pro 3.

Until recently, I used the Ovo App to control the schedule and set charging limit, such as 75% max.  This mainly worked fine until the car / Porsche / Ovo had a connectivity issue and it wouldn’t charge (which happened 3 times).

I have an MG4 arriving this weekend and need the Charge Anytime tariff to work with both cars.  However, Ovo hasn’t built an MG integration.

Several days ago Ovo advised that I delete the Ovo app, install it again and then go through the Hypervolt integration route (which didn’t exist earlier this year when I first configured the app).  Which I have done.  In theory, this should be a more stable process because the Hypervolt and Ovo communicate using my home wifi so don’t rely on the Taycan’s 4G (which isn’t great).

On my first charge attempt last night, it didn’t charge.

However, this morning I could force an “urgent” charge using the Ovo app and that did work.

 

This is my configuration / settings:

  1. Taycan app
    1. Charging timer is set for a max charge of 75%.
      1. (Since integrating Ovo and Hypervolt apps, the Ovo app can no longer set a max charge % and this can’t be done through the Hypervolt either.)
    2. “Ready by” 07:10.
    3. Taycan app shows the profile is “Enode”.
    4. The Taycan app also shows an error, “Error. Charging not possible”!
  2. The Hypervolt app shows “session starts at 19:30”
    1. (It’s now 17:50, so I’ll see what happens.  I don’t have high hopes.)
  3. Hypervolt app is in “Ovo mode”
    1. Which states that charger is being controlled through the Ovo app.  Great - this is which is what I expect to see.
  4. The Ovo app
    1. Shows it’s integrated with the Hypervolt.
    2. Shows the “ready by” schedule set at 07:10.
    3. States “next charging after 20:00”
      1. Odd that it’s not 19:30 as shown in the Hypervolt app!
    4. Schedule battery capacity is set to 80 kWh

 

Any suggestions on what I’m doing wrong?

 

 

 

Howdy ​@EV is not easy !

First thing I’d say is get rid of that Enode profile that the Taycan is showing - I suspect that’s half the problem. If you delete it completely - or failing that, just disable it - you’ll have an easier time. Also, nuke the charge schedule from the Taycan too - that will also interfere if you leave it active. You want to set this up ONLY via the Charge Anytime app. You can and should still set the charge limit via the Taycan though.

Let me know if that helps!

Hi.
Thanks for your sugggestions.
The “Enode” profile is set by the Ovo app and I have no control over this.

The Taycan profile is required to set the max charge rate.  (1) This is how Ovo support told me to configure it because there is no way to control the max charge in the Ovo app once the Ovo and Hypervolt apps have been “connected”.  And (2) I don’t want the battery going to 100% each time I charge it because this will significantly shorten / degrades the battery life.

Gotcha. I’d say have a word with the team in the morning on 0330 175 9678 Option 2 - they should be able to fix all of this.

I think I have misunderstood - how do I set a charge limit in the Taycan if you suggest I delete the Taycan’s schedule?
This could the the solution🤞

Yup. The % limit can be set in the Taycan no problem - it’s just the times that need to be turned off.

Sounds like the Taycan still needs to be disconnected from Enode - the Charge Anytime team should be able to help with that.

Hey ​@EV is not easy 

 

Sorry to hear about the issues you’ve been having with Charge Anytime.

 

I’m really glad to see one of our volunteers, Blastoise186, has already stopped by with some really helpful advice as the team should be able to help with this.

 

How to get in contact with the Charge Anytime team

  • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • chargeanytime@ovo.com

 

Keep us updated with how you get on with this.

Hi,
I cancelled with Ovo mid last week and was on Octopus by Sat.
So far, going well.

 

The whole EV industry is being let down by poor quality software.  Which is somewhat understandable given the speed of change in what is a new industry.  Bit more investment is needed if you want more EV customers who are not early adopters.

 

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