Hypervolt Home 3 Pro and Taycan not charging

Howdy ​@EV is not easy !

First thing I’d say is get rid of that Enode profile that the Taycan is showing - I suspect that’s half the problem. If you delete it completely - or failing that, just disable it - you’ll have an easier time. Also, nuke the charge schedule from the Taycan too - that will also interfere if you leave it active. You want to set this up ONLY via the Charge Anytime app. You can and should still set the charge limit via the Taycan though.

Let me know if that helps!

Hi.
Thanks for your sugggestions.
The “Enode” profile is set by the Ovo app and I have no control over this.

The Taycan profile is required to set the max charge rate.  (1) This is how Ovo support told me to configure it because there is no way to control the max charge in the Ovo app once the Ovo and Hypervolt apps have been “connected”.  And (2) I don’t want the battery going to 100% each time I charge it because this will significantly shorten / degrades the battery life.

Gotcha. I’d say have a word with the team in the morning on 0330 175 9678 Option 2 - they should be able to fix all of this.

I think I have misunderstood - how do I set a charge limit in the Taycan if you suggest I delete the Taycan’s schedule?
This could the the solution🤞

Yup. The % limit can be set in the Taycan no problem - it’s just the times that need to be turned off.

Sounds like the Taycan still needs to be disconnected from Enode - the Charge Anytime team should be able to help with that.

Hi,
I cancelled with Ovo mid last week and was on Octopus by Sat.
So far, going well.

The whole EV industry is being let down by poor quality software.  Which is somewhat understandable given the speed of change in what is a new industry.  Bit more investment is needed if you want more EV customers who are not early adopters.

Hi all, 

I plugged my car in yesterday afternoon around 4pm and scheduled a charge via the Charge Anytime app, to be ready by 8am this morning. I ensured the charger wasn’t locked in the Hypervolt app and it all seemed fine. However I woke up to find it hadn’t begun charging. 

If I set the car to be ready in 5 or 6 hours from now then it starts charging almost immediately whereas when I scheduled for the following morning it went into a “Planning your next charge’ status on the Charge Anytime app.  

I have a Tesla Model Y and a Hypervolt Home Pro 3. I also have solar panels on my property too. 

Could anyone help me understand the correct procedure to successfully schedule an overnight charge please? I’ve contacted Ovo support and they’ve checked and told me no errors were reported at their end and to keep an eye on it, in case it happens again.

Thanks in advance. 

Hey ​@sb123, 

I’m really sorry to hear that you’ve been having trouble scheduling a charge! I’ve heard from others that Hypervolts have faced a few hiccups, especially with urgent charges, but not so much with planned ones. Is this the first time you've run into an issue with scheduling a charge, or has it happened before?

I’ve included a helpful article below that has more information about scheduled charges. If that doesn’t help, don’t worry! You can reach out to our friendly Charge Anytime team, who will be happy to walk you through it step by step.

I hope this helps!

Thanks Chris, appreciate the reply. 

Yes it’s the first time I’ve had an issue with a planned charge but to be fair I don’t tend to plan them very often. I normally charge during the day when the sun is out to take advantage of having my solar panels and diverting excess solar into the car, so I’m normally awake and can keep an eye on it to make sure it begins charging. 

I’ll have a read of the articles and make sure I’m not missing a step. Thanks again

EDIT:
Could you confirm whether the steps I’m following are correct please? 

1. Plug the car in
2. In the CA app, I set the desired ready by time
3. In the Hypervolt app, I check the charger isn’t locked and make a mental note of the “Mode” being shown i.e. boost, eco or solar. 
4. If I’m intending to use excess solar from my panels, I check to see the car begins charging (it usually does as I set a relatively short ready by time i.e 5 or 6 hours from now)
5. If it’s an overnight charge, I just leave the apps open in the background on my phone and that’s that.

Hi ​@sb123 Can I ask what SEG rate you are getting?

The reason why I ask is that you might be better off exporting your excess solar as SEG (you can choose another energy supplier to get a better rate if necessary) at rates up to 15p rather than trying to charge the car and saving yourself 7p on Charge Anytime. I’ve seen a lot of EV owners now say that they are now doing that when they get a discount charge rate.

The other reason for doing that is that the car will reject the attempt to charge it if it’s less than 6A  (1440W) and the efficiency is very low due to the power the car takes for itself when charging. This can often happen on partly cloudy days so you actually get very little charge into the battery. Just a passing comment.

Peter

Hi there Peter, I’m on the old FIT deal so get a generous rate (and I’m tied into one supplier for the remainder of the term) although I can’t remember what the rate is right now. 

I’ve not had an issue with diverting solar into the car to be fair and I can see it happening on the Hypervolt app, to the point where I can even lower the amps being put into the car to effectively draw zero power from the grid. 

Now whether the charge beginning was prevented by there being no sun and it looking for a minimum amount of sun as the CA app did display a “planning your next charge” message and the Hypervolt app displayed “Solar” mode, is a great question. 

The only way I know to bump the Hypervolt from “solar” mode into “eco” or “boost” is to bring forward the “ready by” time in the CA app….but sometimes I don’t want the car ready in the next few hours...I want to be able to have it ready for an early start so I want to be able to go to bed and wake to it being ready. 

Hope my rambling makes sense.