Home and heating

I have had solar panels on a Feed in Tariff (FiT) for several years and have recently added batteries (along with exchanging the inverter for a hybrid equivalent and, at the FiT provider’s request, a new bi-directional meter to comply with the requirements set by Ofgem).I understand the logic behind supplying my provider with NET figures and how they will vary with the season and the weather and what they represent. However I fail to understand or accept that it is a measure of all of the pv that I have ACTUALLY generated which to me is the entire essence of the FiT and the agreement that I entered into originally.This misunderstanding is exacerbated by the fact that the software supplied with the batteries and inverter indicates that I have generated considerably more pv than the NET figures from the new meter indicate over identical periods.Surely any power imported or exported is entirely separate and irrelevant to the FiT. A simple meter fitted to record the pv generated and nothin

My daughter is on PSR and traditional prepayment gas meter and regularly self disconnects. I've repeatedly asked (for almost a year) to move her to pay monthly. OVO state they can't install smart meter due to signal constraints so "there is nothing more they can do". Is this right?

Hi everyone, am still getting to grips with my new Economy 10 tariff and today I decided to check out the hot water off peak, I haven't actually used this feature in years since removing the bath and installing a walk in shower. I normally put the immersion on for 30 minutes in the morning and evening (at peak rates) so I am well aware of cost. I decided to try it out today on off peak and was shocked that after 1 hour I had used more credit than I would normally in 3 hours of heating and everything thing else (appliances etc).I had to switch it off, my point is this, if you were to use this feature for all of the alleged Economy 10 hours it would be absolutely unaffordable plus you're heating the same tank of water that apart from dishes and some minor cleaning stuff isn't getting used. I won't be using it again obviously now that I have tried it but would be interested in seeing what other users think. In my view I don't think Economy 10 is as economical as it's made out to be. Any t

Hi there,  We recently moved into a new flat, and when we arrived we were told by the landlord that the house had been setup for Economy 7, though I had already signed us up to a 1 Year Fixed tariff with OVO. After a few phone calls, we have apparently been switched to Economy 7, but nothing shows up either on the smart meter or the outside meter so I have no idea what is happening - the immersion heater is also not working as expected, with the ‘7 hour’ switch heating the whole tank constantly.  My main question though is that after asking to switch to an Economy 7 tariff, we’re not on a tariff that has a peak rate of 31.75p/kWh, and an off peak rate of 21.37p/kWh, as well as a standing charge of 62p a day - having looked around a bit this seems ridiculously high to me so I wanted to see if anyone else felt the same? I didn’t get any heads up about what this rate would be so I’m a little shocked and confused. 

We’ve very recently had an air sourced heat pump (ASHP) fitted and there are lots of gems on the forum (and elsewhere) which I have been looking at to remind me of some key things to consider.There are a few items which I can’t see an answer to and as yet don’t know the pros and cons about. Circulation pump - on demand or continuous? Heating - set a schedule or not? Setback - useful overnight or not? Quiet Mode - does this affect efficiency? DHW - schedule and reheat or just schedule?I realise a few things are personal preference but there will be some who have more knowledge from experience.

Hi all, could anyone give me a website to purchase a gas box 500x420, you’d think it would be an easy find prayer I’m just blind 🫣thank you for any help 😊

Reminder about boiler service sent to me 7 Sept but phone lines busy so tried emailing as advised by OVO. Was I surprised to get a reply to same email address advising that it wasn't connected to my account. When I tried login with alternative that email was invalid. How on earth can I book a service?

I have the pump: “30-007A IMP Pumps 10 -25-130” and Ecodan FTC 7. I am trying to change the flow speed in service menu, but the pump does not change speed.Any idea, what it can be, because in spring I was able to change the flow speed? The Ecodan using RC wireless temperature controller.This connection is from the pump 

Hi, A neighbour of ours has had household batteries installed. These are not linked to solar panels but tops them up on the lower rate (similar if not EV rate) and then runs the household off the battery during the day. Any excess can be charged back to the grid. Does anyone else do this through OVO? They are with a sea creature.

Hi ​@Ben_OVO ​@Chris_OVO Just turned on my heating on Sunday and the afternoon slot 2.30-5.30 was fine albeit on minimum, evening slot 9.30 -1.30 came on but didn't charge ( no credit was used)morning slot 5.30-8.30 was also fine.I phoned Customer Support on Monday to be told I am not on Economy 10 and have never been, I am still on THTC and no change of contract had been made after the meter swap.I asked if my meter would need reconfigured but unfortunately they couldn't answer and instructed me to call the PAYG team.Have just been on to PAYG team who transferred me to squad 70 ( a very nice guy called Jamie)who have done a pretty thorough investigation and it would seem multiple flags have been getting raised on my account since the swap but nothing actually done about it.The squad 70 backroom team have raised the issue again so hopefully it will be resolved soon. 

anyone do Night time battery charging  

Hello,I have an FTC6 system with a new PAR-WR51R remote controller. I set the room temperature to 20 degrees, but the actual temperature is 22 degrees.How can I adjust the settings so that they match?regards

Hello, we have recently had Solar Panels and a Heat Pump installed, so far so good. However as we are getting closer to Winter I am wondering what is the most efficient way to use our Heat Pump for heating. Do we use it like a traditional timer and set the heating to come on for a couple of hours in the morning and evening? Right now we have it set to manual (as recommended by our installer) with Heat set to 19 and Water set to 50. We also have an internal and external thermostat, does that make a difference?Sorry if this seems like a stupid question, but just looking to get some rookie advice🙂 

Are any forum members with a tariff with the peak and off peak at the same rates  

Hi! I just moved to my flat about a month ago and I'm still trying to figure out everything. I noticed a something strange yesterday, when I tried turning on off peak and normal supply between 12:30 and 7:30 which is my off peak period, the off peak active light did not come on but later on in the day by between 7 am and 12pm it came on and I had to turn it off as it was charging me heavily. Does anyone know how to resolve this issue please? 

Does anyone know what type of Solar Panel OVO partners supply, specifically monochrystaline or other?

We live in Cornwall and have just had our oil tank removed. Do we go with Air source heat pump? We live in a 5 bedroom bunglow, which is made from shutter concrete. We have double glazing and we be having new insulated roofs added.

Have just bought a house with night storage heaters. To begin with I didn’t think they were working but this morning they were all just slightly warm despite being turned up to max. Is this usual (e.g. if they hadn’t been used for a long time)?