Home and heating

We are in a remote rural Scottish location which surprisingly qualifies for a Warmworks grant to instal solar PV. We have to have what they decide, which is “9 x 450W JA solar PV panels” on a west facing roof plus a “Duracell Bundle” battery and inverter.   I don't have any details of what these are, so can't look up what they do in detail.  We can't chose the installer. The installation will be next week - 15 & 16 September.We are on OVO’s Economy10 tariff with an Aclara SGM1416-B smart meter and storage heaters (no boiler, no gas).  1. The main question is - do we need to inform OVO that we are having panels and a battery?2. We are at home most of most days, so can often use more electricity when the sky is bright. Is that the best strategy for economy?3. I won't know until the system is installed next week whether      •    the panels can return power to the grid if the battery is full     •    the battery can be charg

I was on the Economy 10 plan which recently expired. It was perfect for my needs ie. Off peak rates for my storage heaters and water heating. It also worked well with my smart meter. OVO have recently changed me to Simpler Energy Plan that has the same peak and off peak rate of 24.56 pence. I spent about an hour on the telephone today with a call centre, presumably in India but I’m no further forward in finding a plan that offers peak and off peak rates.  The call centre informed me they don’t do Economy 10 plans now or anything similar. Can anyone assist with some advice please ?I should add I have solar panels and battery storage. Thank you. 

I submitted my last FIT reading on 17th June & have since received my statement but have no payment. It is now more than the 8 weeks so I’m wondering if I need to contact someone.

We had a ASHP installed this year and so our storage heaters are all gone. Nothing is wired to the Economy 7 cable. OVO came and removed it/or capped it off? Our tariff is Simpler Energy Economy 7 so do we still receive the cheaper night rate? We don’t have the cable that supplied it so are assuming we now pay the day rate 24/7. Anyone know

When taking out a new tariff with boiler cover is there an age limit for the boiler?

 Boiler new Aug 2022. Ideal Logic+ Combi CThermostat / programmer fitted May 2023. Ideal Halo RF, not wifi connected.August 2025 weather compensation fitted. Ideal OS2. Straight forward to install the sensor and two core cable connected and run into the house for connection to the boiler. Cable run approximately 5m. Terminal on the sensor are not marked and the boiler weather compensation terminals likewise not marked. All connections made as per the Ideal instructions sheet.Boiler switched on and nothing untoward. The instructions state that the house temperature is now controlled using the boiler flow temperature dial. Turn it clockwise to raise the house temp and anticlockwise to lower the house temp. The screen should indicate a range of 5℃ minimum and 30℃ maximum.When I move the dial it performs as it always did and shows a temperature of the water  flow. Minimum 30℃ and maximum set by myself of 64℃. Previously the minimum flow t

Hi, I just noticed my charges / usage are much the same through this summer as last winter but I'm not using any heating??! I mean actual usage and charges not d.d / payment amount.  Basically around 20 per week all year round which seems high...

1 have 1 consumer unit supplying electricity to lights and sockets in the house .This is fed by a cable from ph2 to port 2 on my newly installed smart meter and out from port3 to this consumer unit. I have another consumer unit to supply the underfloor and storage heaters in the house.This is fed by a cable from ph3 to port port 5 on the smart meter and out to the consumer unit via port 6 to an external contactor and from there to the heating consumer unit.the smart meter is an EDMI ES 30 B AND THE TARRIF IS ECONOMY 10.At the switching times for the off peak rate the cable from the contactor to the heating board becomes live and supplies power to my heaters.I asked for, and was remotely configured for a boost menu to supply the heating contactor so I could use the heating outside the off peak hours even at the peak hour supply rate.I operate the boost rate as per the instructions from OVO. All goes well and I hear the meter clunk as t

Solarman app on iphone not providing daily solar production. I did reinstalled the logger on my 8kw Megarevo with no success. Any suggestion please?? 

I have no hot water.  DHW is switched to pause automatically and tank water temperature stays at 14 degrees celcius.  Heating is running fine.  I tried to maual reset but didn’t help.  DHW is also paused automatically and everytime it pauses, “LJ” is flashing at the top left of the control screen.  I have no idea what “LJ” stands for, couldn’t find a clue from the Mitsubishi error code.  Please help.  Thanks

I've written a number of blogs on here about the ideas behind using tech but the one thing I have come to realise is that every setup is unique, not necessarily from the tech you use but how it works for you with your particular lifestyle. It not limited to OVO customers because lifestyles need a tariff that suits your use. What I'm trying to achieve is to get people to relate to actually living with tech to show how it works for your benefit. Perhaps even include decisions you made that you don't feel were beneficial. This is also for OVO staff to see why people make decisions on tariffs with a view to maybe broadening the range of tariffs or compatibility on offer. I'll kick off. I used to be an OVO customer and I was with them for nearly 10 years and they were an execellent energy supplier. I changed to Agile Octopus because I had bought an EV and wanted cheaper electricity but didn't have a compatible car or charger. Charging the car is simple. We just plug it in w

Ever hour on the hour, the RTS meter here makes a very loud clunking noise you can hear throughout the entire house, has done so for like a decade ever since we moved in.Asked everyone over the years, no one knows if its normal or not.Anyone here know if it is normal, and what it is doing every hour ? 

About 18 months ago I booked a one off service through OVO Energy. I don’t have an account with them. The service was completed and paid for, however I never received the certificate which was meant to be sent once payment was received.  I’ve spent the best part of 90 minutes speaking to OVO on the phone, being redirected to multiple people, none of whom seem to know how to help.  The latest I heard is that this service was run by Kantan and that it’s no longer run anymore. I was given a number to call them on, but this number was out of Service.  Does anyone know how I can get hold of this certificate?

Hi I need help I'm been charged 300 / 400 for electric some months I'm single parent in 3 bedroom house and my heatings been off since it warmed up in Feb 2022 .I've nothing turned on hardly in my house just a freezer fridge that run all day I have no heating we sleep down stairs but I'm still getting outrageous bills .A meter reader said whwn I posted a picture of my meter it's been tampered with but my energy company won't listen they said the locks still on it but theirs more wires than b and q 

Hi Everyone,I just need some advice, our oil boiler was causing problems earlier on this year and has since been condemned. The council seem to want to fit us with an Air Source Heat Pump rather than an oil boiler....which I know the reasons for, but I am  not entirely sure whether this is going to be appropriate for the property where we live or for the fact  that my wife has disabilities and respiratory  problems. Our windows are draughty and we have had damp issues in the past. It is a very small bungalow admittedly, but will it be efficient enough in the winter months?  Can anyone advise me please? Many Thanks.

I have just received my FIT Statement for the March to June quarter. I see that the tariff has been increased by 3.45% from April 1st in line with CPI. I believe that the increase should be in line with RPI that was 4.5%. What has happened? Any thoughts please?

Hi, I've just moved into a new property and I have a £1 meter. This runs off a timer. I was wondering if anyone else has one of these? If so what is yours set at? I don't have access to change it, so very so often someone comes out and collects the money. I think that mine is set too high as on average I get 1 hour and 19 minutes per £1. If I used it on a 24/7 basis it would cost me just over £500 a month. I believe this to be too much. Any advice would be great. Thanks. 

Hello,I hope this is the right place - I have an unusual power meter setup, and I'm trying to find out if/how it will be affected by the RTS cutoff.The main meter is a Scottish white meter, so an Economy 7 type, which was fitted back when we had storage heaters.We were able to fit a heat pump whilst with SSE, and switched over to a 24/7 dual-rate tariff - the white meter was reprogrammed to a fixed rate I believe, and a separate meter reads the heating circuit.I'd asked to switch to a smart meter after being advised that I'll need to with the RTS switch-off, and have an appointment coming up, but the only tariffs offered as choices in the email were Economy 9/10, which would be suitable for storage heaters, but not good for a heat pump and would increase the cost of running it.I'm 85 years old and have poor circulation, so I need to keep the place warm and I'm concerned about the prospect of paying a lot more. The switch-off advice pag

I am currently in the process of installing an EcoFlow Stream 800W microintverter grid-tied system and am wondering what Ovo needs me to do regarding any registration. I have a smart meter and I don’t really care too much about  being paid for surplus generation as I doubt it would ever be much, but just don’t want to contravene any rules! Can anyone help please?

Hello, we bought our current flat a few months ago and found out that Ovo is our electricity supplier. It is an all electric property, with electric immersion heater for hot water and electric storage heaters. This flat was designed around off peak electricity.There are 2 electricity meters, one so called white meter just for the off-peak circuit (storage heaters plus immersion water heater) and one for everything else, each with a separate MPAN number. The off peak meter turns the off peak circuit on and off, so that water heater and storage heaters only have power at night, it is the RTS type. When we moved in, Ovo created 2 account numbers, one for each meter and put each on the single rate tariff (without consulting or giving options).This means that we have to pay the standing charge twice and we have to pay expensive rate for hot water and heating. I have contacted Ovo multiple times (calls and chat) asking to:have only one acco

How do I register interest for Battery Boost? The link from the email takes me to the app but I can’t then find how to register. 

Hi, earlier this year, I had an ECO4 grant, which has given me an air source heat pump, insulation and solar panels.A couple of months ago, I was contacted by the company that did this work to say that I was eligible for evouchers - four times a year, for two years, to set against my energy bills.  The scheme that these are going to come through is - www.affordablewarmthsolutions.org.uk   (This is not the winter fuel payment)So, I got my first evoucher today - £100 - and I’m not sure how to link it to my account, particularly bearing in mind that I pay by direct debit.I went online to Ovo, spoke with an advisor who told me that they couldn’t help with this, but gave me a phone number to ring.  I’ve just come off the phone to a very pleasant woman from Ovo who also admitted that she doesn’t know how to do this.  I suggested to her that I’d ask o

Well after some deliberation I've left OVO for Octopus.Reasons are:Inability to run Charge Anytime and Battery Boost simultaneously (...soon)Rebate system for 'add ons', making it difficult to reconcile usage and cost.  Compare with Octopus' overnight flat rate of 7p per kWh.The Ohme saga.Givenergy EV charger incompatibility with Charge Anytime. (...soon!)Limited customer support (has anyone at OVO called Octopus customer helpline?)Handing over control of charging the battery to OVO/Kaluza rather than controlling it myself.With respect to the final point, even though I left OVO a week ago, OVO/Kaluza still control my battery! This results in any programmed setting (the obvious one is to charge up overnight) is immediately overwritten and deleted by OVO/Kaluza.Those of you using Battery Boost and choose to jump ship please note.At what point do we enter complaint/ compensation territory?