Home and heating

I have just looked at our usage and don’t understand how over 30kwh is used a day when no one is in the property and over 40 when we are home, with no hearing on? How can I check what’s going on? 

Hi, got rts meter replaced by smart meter yesterday and process went smoothly. I think it is connected through mobile phone signal?When I phoned to arrange the appointment I was asked to choose which tariff I wanted to go on and chose Econ 9.  I was told everything would go on off peak rates at the econ 9 times. However the engineer explained I will still be on the same (expensive) tariff I’ve been on because the off peak will only applh to the storage heaters.I knew that the set up here was that only the storage heaters worked on off peak and the immersion heater or anything else did not.  I just assumed that when the smart meter was connected that would chanage.  The engineer said I would need to get an electrician to connect up the different boxes, he was sorry that he wasnt allowed to do that.  I’m a bit miffed that I got excited about immersion, cooker, shower etc were going to be available on off peak and now they won’t.  I’m in a private let and wi

Gone through the survey, agreement and deposit paid phase.And no follow up.Phone number given is out of service and the email address doesn’t respond!Does anyone have contact info that actually works?

Hi,On Monday 19th may an engineer came to swap up from RTS to a smart meter. I explained to him that the meter was dusty because the housing association replaced the cavity wall filling and they blew all the old cavity from the terraced house next door into our porch like confetti. The engineer started work and then said he was worried about the dust and to rebook with a full face engineer.On Tues 20th I rang ovo to say this and they said he has flagged us as possible asbestos. I advised again it isn't asbestos but general dust and cavity filling (I didn't realise I should have dusted and cleaned the meter before his visit!). The Ovo customer service person told me I needed to get in touch with SSEN as they fitted the meter in the 90s. So I emailed SSEN and they said "SSEN engineers are electrical engineers and do not hold license to attend to asbestos . Unfortunately your supplier has given the incorrect information." I emailed Ovo a week ago today sending pics

Hello,it's nearly time to renew my plan and it seems most plans have boiler cover however as i begin the application process it tell me my make of boiler (an Ideal) is not covered - quite odd as its a popular make.

All,!--startfragment>I have OVO’s Boiler Cover, which includes annual servicing. Last year, I had to file a complaint to ensure the engineer arrived on time. Unfortunately, this year has been no different—Corgi customer service has been unhelpful, mentioning booking slots and cannot do servicing within the first six months of policy renewal, despite no reference to this in the policy document. Has anyone else experienced similar issues with OVO’s boiler cover?Calling OVO’s customer service hasn’t been helpful either.Thanks,Arun!--endfragment>

Hi can I get Ovo to pay me what I am owed from my solar panels? Since SSE sold us out without warning I’ve not had a single payment from Ovo. I’m tired of being fobbed off with “expect payment in 10days” It never happens. Since my first readings in September I still haven’t been paid and it’s now nearly February. I’ve also given Decembers readings and been told not to expect payment before March.Why is this? It only took SSE 4 weeks to pay out. I am desperate for money and incurring debts I’ve never had before. We hardly dare put on the heating and we are both in our 70s and very poorly. We couldn’t even afford Christmas presents . I am so dejected. I’ve now got a claims number but have been told it will be (guess what) 10 days before they deal with it. This is the third time I’ve rung about it. Why didn’t they give me a claims number after my first phone call? I could have been well through the process by now. Can anyone help or advise me?

Hi All, I’m wondering how the experiences have been for people who’ve installed a heat pump to an existing property.  What was the buying experience like?What was the install experience like?How has the performance been?  And what about running costs of the ASHP vs whatever you had before?Cheers in advanceSteve

Less than 2,000w storage heater, can I put a plug on it without needing to pay an electrican to do it ?Can I plug it into a wall socket without breaking any regulations ?So far, I’ve asked in lots of places, and been told that is fine on both counts, but the other day I asked an AI, and it said it broke a regulation to plug it in.It mentioned that a wall mounted device, must be hard wired into a circuit, and not have a plug put on it, unless it came with a plug from the manufactorurer, or it states in the manual that a plug can be fitted. Does anyone know either way ?  

Hi all, could anyone give me a website to purchase a gas box 500x420, you’d think it would be an easy find prayer I’m just blind 🫣thank you for any help 😊

 If the boiler hasn’t been serviced in years, it could be running inefficiently—costing more to operate or even leaking carbon monoxide. Would it be worth requesting an efficiency check (e.g., a boiler’s ERP rating or combustion test) alongside the GSC, or is that overkill for a non-renovation purchase? If they refuse, does £2k still cover potential inefficiency risks, or should I adjust my retention?

I have no gas supply

Hi wondering if anyone can tell me if this meter will be fine after the switch off? I submit two readings for it. It's a 5254e single phase. Thanks.  I

Hello as per title my smart meter couldn't be installed because I have a neutral fuse cutout. Currently trying to get this rectified but if it's not sorted out by rts switch off date will my meter still be okay? Pictures attached. Thanks 🙂 

We had our old meter “upgraded” to a smart meter last week. We have solar panels and an Immersun power diverter which sends PV energy to the immersion heater . After installation of the smart meter the Immersun seemed to be acting the wrong way round. Although the IHD and the solar anel invertor would clearly show us exporting energy when it was sunny, the Immersun display showed the opposite; taking energy from the grid when sunny and exporting during the night! It also failed to heat any water.  Investigation eventually found the reason.. The immersun has a sensor that clamps around the incoming live wire. The engineer temproarily removed the sensor and had refitted this the wrong way round. Simply unclipping and reattaching the sensor the other way round seems to have fixed the problem and it is working now. I mention this in case anyone else has met this problem.

I live in an all electric apartment that has qan Economy 7 electricity supplyWe have a Gledhill water heater with an internal heat exchanger which is far too larger for our use and I am looking at ways to uce the high cost of heating too much water that we never use.I have consider fitting a supplimentary timer to the water heater supply to reduce the hours the power is on.I would like youur views on this possible modification and any other ideas that I can use to save money.My wife and I are both 86 so we do not think a complete rebuild is worth condering.Thank you

I have a Landis + Gyr 5246C meter that was installed in October 2014 and runs Economy 7 in my flat. There’s no radio teleswitch label on the meter and no separate box with a radio teleswitch label. Does this mean RTS isn’t used to switch between peak and off-peak? I don’t want to upgrade to a smart meter unless i absolutely have to. OVO have sent various letters about upgrading to a smart meter but none of them have mentioned the RTS switch off. 

Does anyone know if I can get half hourly reading from our export meter - emlite emp1.avAccording to google it can but it doesn't make it clear how to do it. Any help would be greatly appreciated - Thank you 

Hi.I have a 14 panel array with a battery and generate more energy than I use.  I added an Eddi unit to divert excess energy to heat the water tank, however……The price of gas is 6p kWh.My export rate is 15p kWh. Assuming the gas is less efficient than the eclectic at heating the tank, say 85%, then the cost to heat the water is 7p kWh.Assume it takes 1 hour to heat the tank:Using gas cost 7p and I can sell the excess at 15p so I am 8p better off.Using excess means I save 7p but I dont sell at 15p so am 8p down.Have I got this right, or am I going mad? 

I am getting a new smart meter installed in a couple of weeks to replace my old RTS meter. On the phone call I hurriedly picked economy 10 as the tariff I wanted to go on. But I have old style storage heaters which heat overnight so I think economy 7 would be better. I'm panicking my bills will shoot up on economy 10. Should I contact ovo to change to economy 7? Help please. 

Hi, can anyone help my understanding of this system please. I have a solar PV and battery system that is working great, with plenty of excess energy.  We fitted an Eddi unit to divert any excess to the water tank with the hope of reducing the gas bill, associated with heating the tank. Everything is working and the excess energy is send to the tank and heats until “max temperature achieved”.  However, I have left my gas water heating schedule on and noticed that even though the tank is already at temperature the boiler would fire up for the duration of time the schedule is set to run - should that happen? and is that using gas to heat an already hot tank??Given the now amazing weather I thought I would turn the gas schedule off and set the Eddi unit to boast the tank using the stored (battery) energy in the morning and again in the evening, while continuing to use the excess to top up.Despite the energy going to the tank in the morning for an hour (05:00-

HI, firstly please forgive my ignorance - I am not an expert in this field.I have PV system on my garage roof comprising 16 solar panels, a Solis inverter and a Pylontech battery.My problem is that my electricity meter records ALL electricity energy used in my house as being supplied by my electricity supplier from the electricity grid but which INCLUDES the electricity self-generated by my panels which has been considerable.My electricity supplier is over charging for the electricity being pulled from the grid as it records self-generated electricity as if it is being supplied by the grid.They have recently installed a new SMETS2 meter but the problem of them also charging me for my self-generated electricity persists (i.e. it is showing all electricity being used in my house as being supplied from the grid) and is costing a fortune! Can anyone help with what may be causing this and how it can be rectified please?

After using my 11kw TRIAQUA air source heat pump of and on for 10 years I found it a useless match to our daily living routines. We live in the Alps at 780 metres and had temperatures from as low as minus 24 Celsius to as high as +10 on cold Winter nights generally December and January are the coldest months. In order to get any warmth and comfort in our home in Winter we had to leave the pump running 24 hours 7 days a week which goes against all our inclinations to save energy. In our first year of operation we had a bill of 2600 Euros to heat our house at temperatures of somewhat less than 20 degrees. Our preference is to sleep in a cold room and to have our sitting room at around 24 degrees when it is minus 10 or below outside. In the morning for breakfast after we rise we are looking for 20-24 degrees instantly in the main sitting room and adjoining kitchen. We found none of the above was achievable at a sustainable cost using our heat pump which is supposed to have a COP of 2.8

Updated on 06/03/25 by Ben_OVOThe Dimplex operating manual can be found here.I have asked before on this forum and still not had an answer. I have Dimplex Quantum storage heaters which were installed by my local authority after they ripped out gas central heating. Quantum meant to be economical and environmentally beneficial. However, to run just one of them is £25 per week I have 4 in total, but only run one of them. I am over £200 per month. I have two electric panel heaters which are more controllable and cheaper to run. But still over £200 per month for all my electric. I’m on economy 10 which I was told they should run on, but there’s hardly any providers can give this. I’m with OVO, formerly SSE. My next door neighbour still has gas central h