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287 Topic threads
J
Carbon Cutter***
JulesSteeleCarbon Cutter***
Posted in Home and heating
HELP! HEATING NOT WORKING. Mitsubishi Ecodan air source heat pump

So, room temp is 19C, I have put the desired temp at 24c. Flow temp I have turned up to 50 to see if that will kick start the heating. No luck.Water is on timer and when forced play, the fan works and water is heated.On the main control panel the heating is showing as restricted and paused, however, when you go into the settings where you can control the heating as on, timer or off, it is showing the play button. Any ideas/thoughts so I don’t have to pay Mitsubishi £300 for a call out? I phoned their helpline and after 20 mins of going through everything, they don’t have a clue.Hoping someone else has experienced the same and has a solution?

57214
Peter E
Plan Zero Hero
17 days ago
S
New Member*
SacworthNew Member*
Posted in Home and heating
Can anyone recommend an economical stand alone electric heater?

Can anyone recommend an economical standalone electric heater? We are thinking this would be a better solution for my husband who works from home than turning on the heating.

48517
Abby_OVO
Community Manager
22 days ago
M
Carbon Cutter*
MimiCarbon Cutter*
Posted in Home and heating
Why my Mitsubishi Ecodan not heating up the tank?

I have no hot water.  DHW is switched to pause automatically and tank water temperature stays at 14 degrees celcius.  Heating is running fine.  I tried to maual reset but didn’t help.  DHW is also paused automatically and everytime it pauses, “LJ” is flashing at the top left of the control screen.  I have no idea what “LJ” stands for, couldn’t find a clue from the Mitsubishi error code.  Please help.  Thanks

398312
Abby_OVO
Community Manager
23 days ago
L
Carbon Cutter****
Lea881Carbon Cutter****
Posted in Home and heating
I'm considering switching from storage heaters to electric heating. Can someone help me understand the real costs?

Would anyone who has electric heating only be able to advice on what type of heating they use and the rough costs (relative to the property size)? We were thinking of chaining from old storage heaters to new electric radiators and just wanted to get an idea from people who use either electric radiators or storage heaters as to the real cost.

17419
Firedog
Plan Zero Hero
26 days ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Home and heating
Complex Multi-Rate Meter & Heating typesF.A.Q.

Updated on 14/06/24 by Shads_OVO Update on RTS shutdown: As part of the RTS Project development, we are really happy to share with you our progress: As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality. The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted. After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange.  We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024.  We will continue to update you o

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T
Carbon Cutter*
1 month ago
C
Carbon Cutter****
CraigM1996Carbon Cutter****
Posted in Home and heating
New to solar panels, do they power my home directly?

I’ve recently bought a house which has solar panels already installed (no battery storage) along with the FiT Scheme. I have transferred ownership and I just have a few general/basic questions regarding the solar panels/FiT scheme. I’m only querying this as my neighbour in the same size house/same number of occupants (2 adults) is roughly £40 a month cheaper than us in energy bills without solar panels.I have just submitted my first generation reading to OVO and will receive my first payment in December. OVO have said that I am paid for any excess energy that I generate. Are the solar panels directly powering some appliances in my house and if so why don’t I see the benefits on my energy bill?  On average we use roughly 380kW per month and have a smart meter just for our electricity. Apologies for the basic questions, I just want to make sure I understand it all before selecting our new tariff. Thanks

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C
Carbon Cutter****
29 days ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Home and heating
The Great British Insulation Scheme: what is it and who’s it for?News

 The Great British Insulation Scheme is a government initiative that’s all about insulating your home. It works alongside another government energy-efficiency scheme called ECO4.  Draughty homes lose heat fast, and it costs more to keep them warm. Some sources say the UK’s housing is among the least energy efficient in Europe. This new scheme, with more than £1 billion behind it, will help around 300,000 households across the country with the cost of installing new home insulation. If you’re eligible to get insulation through the scheme, you might get it for free or at a reduced cost. This’ll depend on the type of insulation you need and your property type. What’s included under the scheme The Great British Insulation Scheme focuses on all types of home insulation. If you’re eligible, you’ll get support with one type of insulation for your home. We’re currently offering support for cavity wall and loft insulation. Who’s eligible for the scheme There are 2 eligibility groups under the G

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Emmanuelle_OVO
Community Manager
1 month ago
M
New Member**
Martinparker05New Member**
Posted in Home and heating
Having trouble connecting the tado wireless to my internet, what can I do?

Having trouble connecting my tado wireless to my Internet. Think it's a compatibility issue with virgin broadband. Anyone know of a way to get thr Internet bridge to connect? Thanks everyone 

771
Blastoise186
Plan Zero Hero
1 month ago
V
New Member***
VinceSNew Member***
posted in Home and heating
Outside battery and inverter installation

Looking at having PV system installed panels on east and west roof elevations. Have no room in garage for batteries or the inverter. Can these be attached to the outside walls with a canopy over the top. Concerned about security and if the batteries will be affected by the weather. Anyone had this done? Thank you. 

524
BPLightlog
Plan Zero Hero
1 month ago
F
Carbon Cutter*****
Flora48Carbon Cutter*****
posted in Home and heating
Economy 7 water heater running continuously

economy 7 water heater running continuously since key overwrite I have a key meter and all electric Dimplex storage heaters and an immersion water heater designed to run on Economy 7. I had an overwrite on my electric key due to another issue. In the last couple of days I have noticed that I can hear the immersion water heater heating at all times of the day. Previously I only heard it heating up during the night on the Ecomony 7 times. I have been told by OVO already that my meter does not use the RTS signal so it’s nothing to do with the signal being switched off. I also noticed a storage heater switched on during the day today for the first time this winter heating up during the afternoon.   Im a bit concerned as to why this has suddenly happened and worried that it will start using a lot of electricity. So far it doesn’t seem to have but I’ve only just noticed it.  Can someone please advise?

10512
Emmanuelle_OVO
Community Manager
1 month ago
S
New Member**
south villaNew Member**
posted in Home and heating
My Baxi boiler remote controller stopped working after a smart meter exchange

Ovo fitted smart meter yesterday. However it seems the signals are interfering with the combi boiler remote controller signals and now heating does not come on . NB . There is no issue with the gas supply as the cooker is ok and hot water from the combi is also ok.

1236
Chris_OVO
Community Moderator
1 month ago
G
New Member*
GooseberryNew Member*
Posted in Home and heating
Is the excess charged for free service or just for repairs needed on the boiler cover plan?

THE fixed rate 1yr including boiler service essentials plan offers a boiler service. The plan has an £60 excess per claim for an engineer sent out. Is this thr case for the free service - so I would pay £60 for this or is it really free. Thank you 

612
G
New Member*
1 month ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Home and heating
Solar Photovoltaic (pv) panels: Installation, apps, export payments and ROI - User guideTutorial

Updated on 05/06/24 by ChristopherS_OVO:Interested in generating energy from the sun? 🌞 Guess what...   Thanks to the help of our PV champions and Plan Zero heroes, we’ve put together a collaborative guide to all things solar.  Thinking about getting into the micro-generation game but don’t know where to start? - Check out the info below for what you might need to consider before  joining the solar panel club.  Below is a series of experiences and insights from community members for you to get a different point of view on this energy generating tech. Please note that this is not the viewpoint and advice of OVO. As always, it’s important to do your own research. Check out our Forum guidelines here. How many PV panels do you have, and what type?    I have PV panels - 14 of them, styled “8.33 285w ETERNITY+10 PV modules”.  They are made by Table Trading S.L. aka 8.33 Solar.      I have a 4kW domestic solar PV installation since 2016.· The array is 12 x 330w Panasoni

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D
Carbon Cutter*
1 month ago
F
Carbon Cutter***
froggy8Carbon Cutter***
Posted in Home and heating
Dimplex storage heater qm050rf blowing cold air

hi guyshope everyone is oki have a Dimplex storage heater qm050rf whch i have been using for the past 2 years. i switch it off when it is summer and switch it back on when in winter. it has been working for the past 2 years but now it seems to only blow out cold air.i have never changed any settings and the date and time is right. i am aware that it could take 2 to 3 days to heat up but it has been over a week now.the boost works. things i have tried:factory restoresetted the timer to what time i want.tried looking for the thermostat reset button but cannot see it.i am really stuck on this matter.hopefully someone can helpmany thanksp.s this is a dual installation heater.

2339
BPLightlog
Plan Zero Hero
1 month ago
S
New Member*
sandmarkNew Member*
Posted in Home and heating
Need help with FIT payments

Hi can I get Ovo to pay me what I am owed from my solar panels? Since SSE sold us out without warning I’ve not had a single payment from Ovo. I’m tired of being fobbed off with “expect payment in 10days” It never happens. Since my first readings in September I still haven’t been paid and it’s now nearly February. I’ve also given Decembers readings and been told not to expect payment before March.Why is this? It only took SSE 4 weeks to pay out. I am desperate for money and incurring debts I’ve never had before. We hardly dare put on the heating and we are both in our 70s and very poorly. We couldn’t even afford Christmas presents . I am so dejected. I’ve now got a claims number but have been told it will be (guess what) 10 days before they deal with it. This is the third time I’ve rung about it. Why didn’t they give me a claims number after my first phone call? I could have been well through the process by now. Can anyone help or advise me?

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P
Carbon Cutter*
1 month ago
F
Carbon Cutter***
froggy8Carbon Cutter***
Posted in Home and heating
Has anyone used this heater?

hi guysthe other bedroom has this heater and just wondering if anyone has used one? i was hoping its economical so i wont have to buy another onehttps://www.ebay.co.uk/itm/335491780879?_skw=stiebel+eltron+cns+100&itmmeta=01J971HFEHHDRDKG2NJ689XAY4&hash=item4e1cde510f:g:L74AAOSwtZtmmO6g&itmprp=enc%3AAQAJAAAA8HoV3kP08IDx%2BKZ9MfhVJKll7K9L8cBx%2BAFHTMcq7td35leCUdePSM85cg4yudKkiMw%2BD2dZ5bkJzJgYPpB77KqGXoOQ%2FwlhsB9XS2uc5jHG4Xe71XLxe2TJSNC8e5A60wpFuZLAQNBUSqT76Y4JNtv%2BvRz6zTwadt%2B2%2BUd3pGiu5GtHXUD0t4h9HbQifrpY%2FsIhunwxMrSND2gn1MFHwqt0kR9yEM5Lv%2BBTUMwaRDoHPxxb7d72LpGmDyQS9dFPmqI5hZ5cKXsbUwlzh6YvitcAfxclsbTcgGAGg3YpsHORORhl27Jh3mIIwxerGKmE6g%3D%3D%7Ctkp%3ABk9SR673xeHJZAmany thanks guys

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Jeffus
Plan Zero Hero
1 month ago
S
Carbon Cutter****
Smitho1978Carbon Cutter****
Posted in Home and heating
THTC meter switch confused what to switch to?

HiI have an appointment on Friday to change THTC meter to new Smart economy 10.I'm worried  it may not be the best option for me.I have a very old storage heater in lounge .I'm worried as I usually charge these at night for longer periods than the split economy 10 times.Is it likely they will ever be able to get warm enough to provide enough heat? I do intend to purchase a new storage heater at some point but can't  at the moment.I know economy 7 may be an option but we are normally in alot though the day so Ovo thought economy 10 suited me better.Any advice is appreciated as very confused in what to do.Thanks

23018
S
Carbon Cutter****
1 month ago
O
Carbon Cutter****
Old TimerCarbon Cutter****
Posted in Home and heating
What's "round the corner" for good value Heat Pump user Tariffs.

As an ‘Oldtimer’, a bit challenged re scanning the market for tariffs best suited for my ground source heat pump - for which Economy 10 has been the best so far.Requiring one overnight off-peak period and one daytime off-peak period, have OVO introduced any alternatives to Economy 10.As Heat Pumps (especially Ground Source) are likely to continue as ‘top of the league’, I hope OVO will be offering tariffs which will help retain existing customers.What’s the current status, please.Cheers

381
Shads_OVO
Community Moderator
1 month ago
S
New Member*
SallyWally27New Member*
Posted in Home and heating
Solar panels + battery from Ovo: good or bad?

We’re considering getting solar panels and battery from Ovo (we’re existing customers). Does anyone who’s already gone down this road have any thoughts - good or bad - on how it’s going for them? Thanks!

56522
BPLightlog
Plan Zero Hero
1 month ago
BPLightlog
Plan Zero Hero
BPLightlogPlan Zero Hero
Posted in Home and heating
A Solar Sojourn - a user’s tale about getting solar panels fitted to my homeBlog

 Given that there’s a number of organisations including OVO who are promoting solar PV systems, I thought it might be useful to note a few things about my own journey so far. We had solar panels installed in early 2012Preparing for the installand more recently added battery storage.Retrofit Inverter for battery storageThe systems mostly look after themselves but we’ve found support and expertise difficult to find. Our original installer moved out of the industry and so although we were able to get initial queries answered, any follow up from other suppliers has not been straightforward. No understanding of any equipment apart from those they install themselves, difficulty in matching different parts of the system when wanting any additional equipment, and a lack of technical understanding in the technology space of measurement and monitoring. Dual panel array facing East and WestTo be clear, we have not had any operational problems with the original equipment installed and it shows no

7759
Chris_OVO
Community Moderator
1 month ago
S
New Member*
Solarbob2024New Member*
Posted in Home and heating
Do I have the right inverter?

I have 8 panels producing 2.38kwh. Previously there were 2 1.1kw inverters which started playing up. My system was under guarantee and they said we will provide you with a single 3kw inverter. Is this OK as my system seems to be producing less or could it be that we have less sun at the moment where I am in England.

784
Chris_OVO
Community Moderator
1 month ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Home and heating
Don’t miss out on three months free on OVO boiler cover plans*News

 For a limited time only we’re offering three months free on OVO boiler cover plans* With our boiler and heating cover you can keep unexpected costs at bay. Head to our website here to choose plans from £15 a month. Our plans offer: An annual boiler service Unlimited call outs 24/7 emergency helpline Parts and labor included Boiler breakdown repair Find out about the terms and conditions here Just need a boiler service? Keep your boiler serviced for just £7 a month. Take a look at our annual boiler service webpage 1 No claims can be made in the first 30 days. New customers only, and not available for existing CORGI HomePlan and OVO Energy boiler cover customers. To be eligible for this offer you must meet the boiler cover eligibility criteria set out during sign up. Offer expires 12/12/2024

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Emmanuelle_OVO
Community Manager
1 month ago
BPLightlog
Plan Zero Hero
BPLightlogPlan Zero Hero
posted in Home and heating
Battery Systems - size is everything

There are a few pieces of feedback elsewhere from battery users (Merged into this thread)One thing to bear in mind is that you never have enough battery storage so whatever you think you need , double it!We have had battery storage now for 2 years and it has helped our solar PV efficiency tremendously. One thing to think about is the maximum kw draw on your system. This is usually when multiple things get switched on together. In our case it would be an electric shower, kitchen appliances (oven, air fryer etc) and other general equipment such as hair dryers, washing machines and tumble dryers. Even with solar active (less so in the winter), the capacity of your inverter to supply the whole household power is significant so it is useful to understand and plan for a system expansion. We have already doubled our battery capacity and are planning to increase this again very soon. The unfortunate thing at present is that any retrofit battery system does not fall into the 0% vat category - a

70022
N
Carbon Catcher**
1 year ago
K
New Member**
Kjack2005New Member**
Posted in Home and heating
THTC meter removal

Hi I've received an email stating I need to book to get my 2 meters removed, THTC, and move to single meter I'm assuming. Does anyone know what meter we're getting offered and if the prices will be hiked up?My understanding is that with THTC it is cheaper at night, will this still be the case?Any information would be appreciated.Thanks

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B
Carbon Cutter*
2 months ago
S
New Member*
StuthesaintNew Member*
Posted in Home and heating
My Solis Cloud App not displaying all data? Is my energy being detected correctly?

Hi, hope that you can help.We had solar panels fitted yesterday with a battery.i downloaded and setup the solis cloud app. This shows when the battery is charging or discharging but does not show any love input from the panels or the grid. Though in the case of the grid it shows an overall input amount. Do I need to play with the settings? Or have the sensors not been correctly set up?TIA. 

655629
A
Carbon Cutter**
2 months ago

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