My OVO energy

I had a smart meter installed 2 weeks ago and since then my storage heaters and immersion element to heat up the water in a big cylinder tank are not working anymore. Both only run on off peak electricity. I have raised this with OVO, an emergency engineer, a commissioned engineer, came but couldn’t solve the problem. Since then I’m daily on the phone with OVO but nobody is able to help. I’ve raised a complaint, got a call from OVO and was told that my case is being looked into and I would get a call back. Nobody was ringing back. It’s very stressful to call daily, explain the same problem each time and not getting anywhere. I was even told by one operator that it’s my problem and not OVO’s.. It’s absolutely outrageous that an organisation like OVO is not able to rectify the problem. I wonder if someone had similar experience and can give advise how to handle the matter. Thank you

I have a brand new Hypervolt pro 3, set to a smart schedule charging period. Using charge anytime. The period begins at 11pm and ends at 7am.  When I plug in the charger, both OVO App, Tesla app and Hyper volt app all have the same charging schedule and all are set to charge to 100%.  the OVO app states that the charger will start, in time to allow the car to finish by 7am. But the charger never gets the car too 100%, always stopping at some point in the 90s.   the charger is often delaying starting until 1 or 2 am, but then not getting to its desired level.  anyone experienced this or have any idea how to ensure the charger gets the car too 100%

This message here is my last chance to get help. No one at OVO will help. They just pass me around, 10 times!!! Next step it to take legal advice. I have no choice! OVO support staff WILL NOT HELP!!! I spent two hours on the phone and spoke to 10 different people. And not a single one can help. The web site will not allow me fix the issue online as the house has a pre payment meter. I have to phone. My old OVO account was closed when I moved out of my flat a month ago. I could not be sure my purchase would happen. So I had no new address at that time. So the account was closed.I have now purchased a new house.The new house has a pre payment meter with a keyI need an OVO account so that I can then buy electricNo one at the OVO call centre can help. They just keep passing me from department to department. Why can I not buy electric from you? I want to give you money but you don't want it. My old account number is *edited by moderator* (which was closed) 

I use the OVO Energy integration to monitor and record my energy usage in Home Assistant, and I noticed today that the integration stopped providing data to my meter reading entities around 4 days ago. Does anyone know if this is a temporary thing and what the cause is?

Hi - I have an OVO account for dual fuel pay monthly, but recently got divorced. I'd like to change my name back to my maiden name, how can I do this?

I want to change my gas to OVO Energy. Can you help me with how to do it, please?

Is it more costly to have electricity supplied by OVO and gas by another company?

I contacted OVO chat Sat 13th Dec to explain the following;Credit applied on pre-pay key did not register in the pre-pay meter, I was prompted by agent for picture of receipt and  meter readings, at that time I was using public wifi (not at house) so could not provide the latter.The following Monday I resumed the correspondence and discovered I had received a TAG CODE Saturday regardless and that supposedly I had missed a call from OVO also.The email states:I understand you're concerned about your Top up of £40.00 that did not register your electricity meter.I tried calling you so that we can discuss this, and we have recieved the proof of payment.Here is the Tag code that you going to use in one hour from the hour to pick up the amount of £40.00 at the local shopTAG CODE: 4*** ***9 . HoW do I  reclaim this credit? There are no instructions.The  chat agents took far too long in bouncing messages, one even said 3/4minutes is normal per message!!! 

Can I change from Economy 10 to Economy 7 online?

Moved into a house supplied by OVO - how do I create an account and book a smart meter appointment?

I work in the electrical field and have been running into this conversation more often lately, especially with older homes.Panels sometimes look serviceable, but once modern loads and safety concerns are considered, the overall service capacity becomes questionable.I’m curious how others here explain the difference between a panel upgrade and a full electrical service upgrade to homeowners. What are the key indicators you rely on when making that recommendation?

Since updating the charge time app my devices have been wiped off my account. I have tried deleting and reinstalling the app. Logging out and back in but it lets me connect the car however it doesn't show as a device in my account settings and when I try and add the charger it gives error something has gone wrong please try laterthis has been happening for two days now. I have a monthly plan with 1000 units paid for on my account however as the car is not registering I am being charged at full price the two charges I have done this month have cost £40 so far, I have raised a ticket through the ovo service yesterday but not had anything back as yet.has anyone experienced this ? 

Hi everyone,I’m looking for some clarification regarding the OVO Beyond Heating offer for customers with electric heating.As per the offer details, customers with electric heat are eligible for a 63p weekly credit for 10 weeks, starting from the week commencing 27th October, provided we opt in each week. I have opted in every week as required.So far, I’ve had two bills generated, but on both bills I can see the OVO Beyond Heating offer credit showing as £0.00.I wanted to check with the community (or OVO moderators, if you’re able to clarify):1. Has anyone actually seen this credit applied on their bill yet?2. How exactly does this credit work in practice?3. Is the total credit applied after the full 10-week period ends, and then reflected in a subsequent bill, rather than weekly?4. Or should the credit appear incrementally on each bill during the offer period?Any insights or experiences would be really helpful, as the billing part isn’t very clear from what I can see. Thanks in advance

Hi all, I'm extremely vulnerable person. I'm scared of everything. I've been using my gas boiler more than usual, especially since I've had the winter payment help from the government, to have on heating and more baths. It's basically doubled my normal usage I'm TERRIFIED that when I send my readings (not a smart meter and I give monthly reading), they'll ring me and say it's too high and come and remove my gas meter and replace it as they'll assume it's faulty, but it's not, I've been checking every day.I can't have disruption or be without gas.  😓

Hi there!  I have received my warm home discount £150 voucher.It's telling me to take my voucher to my local post office as its come on the letter from Ovo.  I want to know,  do I take my pre payment key/card  to the post office also??? Any information would be much appreciated!! 

Hi.  how to connect two different electric prepaid meters to have one account 

Is this connection for several falts correct or wrong?

I have solar and battery installed through Ovo currently exporting on the SEG Install Exclusive tariff. I'll be getting a great pink soon and am looking at tariff options. How does the Heat Pump Plus tariff calculate the electricity used by a heat pump if some is generated by solar and not imported? Is it as simple as the 15p/kWh cost being applied to any electricity imported, up to the amount that the heat pump has used? Over what period is this calculated? I’d like to work out the most cost effective way to run the systems if I get paid 20p for export but only pay 15p for import!

hello, kind of at my wits end here i moved into a property back in october and was under the impression that the electric suppliers would have been updated to me moving in. unfortunately ive been unable to pay any bills i owe and due to it all going to the account of the previous occupier which nobody can get a hold of. But by this point ive already swapped suppliers. i just want to pay what i owe and be done with this because im getting letters about debt collectors and theres no way for me to just pay for what ive used im losing my mind am i missing something or is the system just this atrocious for everyone involved. thanks

I have often seen people on the Facebook pages I have contributed to who are totally unsure about what to do when they move into a new (to them) property about getting utilities and other property dependent things registered in their name. Should Estate Agents/Property Managers/Landlords HAVE to supply information about who is the current supplier of these services? Would a simple card with spaces to fill in the details be helpful? Perhaps it could also have a space to fill in the electricity, gas and water meter readings (as well as telling the new occupant where those actual meters are). We bought this house almost 20 years ago. It had been taken in part exchange by a housebuilding company. We did not even have keys to the front door! The Estate Agent had only a key to the garage and the key to the conservatory on the back of the house. That was how we were able to even view the house. They had even taken every light bulb!! We guessed that our electricity was supplied by SSE because

Hullo, when i bought credit for my pay as you go electric smart meter yesterday something very odd happened.I gave the till assistant my card and asked her to put £49 on it which she did and then she gave me my receipt and card back.As there is a signal problem with my electric and gas meter, i always have to top up manually entering the long code on the receipt, i did this as soon as i got home and to my surprise after i entered the code , a message appeared on the screen saying , “this credit has already been used”. OUCH !! £49 gone just like that.On my top-up receipt at the top, there is a number that is the same as the number on my top-up card and when i checked the number on the receipt there was 1digit different to what is on the top-up card, instead of being a 4 there is a 3.How can this happen that the card number is different on the top up receipt. I am very confused.I did manage to eventually get through to an Ovo advisor on the phone and explained what happened and she asked

Hi,Unlike many of the other posters, I’ve had the opposite problem of paying too much for a charge.The car reckons it received around 17kwh of energy last night (which seems about right, as it was at 70%), but both the Hypervolt app and the OVO Charge app reckon they only supplied 3kwh. I’m guessing physics hasn’t changed and more likely a computer glitch, but thought I’d raise it with the forum.  Colin 

Is anyone on the Heat Pump Plus Tariff and has solar panels? How does it work? How does the Heat Pump Plus tariff calculate the electricity used by a heat pump if some is generated by solar and not imported? Is it as simple as the 15p/kWh cost being applied to any electricity imported, up to the amount that the heat pump has used? Over what period is this calculated?

Hi,just a quick question… Could you please advise how I can avoid paying the £95 exit fee for gas and the £95 exit fee for electricity?My contract end date is 14 February 2026. Does this mean the earliest date a new supplier can start supplying my property would be 14 or 15 February?Thanks again.