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1315 Topic threads
R
Carbon Cutter*
RusshyldonCarbon Cutter*
Posted in Extra Support
No payment support email

Hi Everyone,  3 times this morning I have been onto the payment plan website and have put my account number and email address and it said I would be sent a link - 2 hours later and still waiting for a link ?Can anyone help

907
Chris_OVO
Community Moderator
3 months ago
Jess_OVO
Retired Moderator
Jess_OVORetired Moderator
Posted in My account
How to submit a traditional meter reading on the OVO appTutorial

Updated on 15/01/24 by Abby_OVO  Not sure how to submit a meter reading on the App? We’ve got you covered in this handy tutorial 😊 On the homepage, you’ll find a box at the top labelled ‘Your next reading’, here you’ll find when to submit your next reading(s). Click ‘Send a meter reading’ to take you to the ‘Meters’ page, where you can submit your readings. Exact appearance may vary Here you’ll see the meter serial number for each of your meters as well as the last meter reading that was submitted and the date this reading was received. If you’ve got a traditional meter, you can view a full run-down of all the meter readings you’ve previously sent us by clicking ‘view reading history’. Exact appearance may vary Exact appearance may vary You can click ‘Back to meter readings’ to go back to the main Meter Readings page, from here you can submit the reading for each meter by clicking the ‘Send reading’ button. If you’ve got dual fuel, once you’ve submitted the electric reading you’ll see

1075952
P
Carbon Cutter*
3 months ago
Abby_OVO
Community Manager
Abby_OVOCommunity Manager
Posted in The Library (archive)
Power Move - we want to hear from youResearch

You’re a Power Move pioneer and your feedback is important to us. We’re always looking for ways to make Power Move better for you and the planet. Did you know? In the spring and summer months, we tend to use electricity later in the day. That means the demand on the grid is higher later in the day too. In the spring and summer months the peak times move from 4-7pm. We want to hear from you. Please fill in this short survey to let us know what Power Move time slots would work best for you.

257167
Blastoise186
Plan Zero Hero
3 months ago
L
Carbon Cutter*****
Lucky2Carbon Cutter*****
Posted in My account
New Fixed Tariff

When I first signed up to my new fixed tariff this is the information I had.But when I spoke to an agent online this is the information she gave me which is completely different.And this morning I received the contract.The main reason I sign up was because I thought it a better deal came up I would be able to change without any fees.

54118
Chris_OVO
Community Moderator
3 months ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
Posted in Switching suppliers and moving home
Radio teleswitch (RTS) shutdown sunset FAQF.A.Q.

Updated on 14/06/24 by Shads_OVO Update on RTS shutdown: As part of the RTS Project development, we are really happy to share with you our progress: As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality. The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted. After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange.  We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024.  We will continue to update you o

27294193
Blastoise186
Plan Zero Hero
3 months ago
A
Carbon Cutter****
ADicksonCarbon Cutter****
Posted in Switching suppliers and moving home
Erroneous Transfer again and now a Meter Reading Dispute!

Massive deja vu. A year ago there was an Erroneous Transfer on my account - assuming the meters got mixed up due to being in a flat (though don’t know for sure, as it was never explained).  It took months of sorting, back and forth and me finally going to the ombudsman to sort out. Now almost exactly a year later it’s happened again! Whilst waiting for the supply to be returned (or not, who knows what OVO will do this time), I get an email that there is a ‘Meter Reading Dispute’ - well of course there will be, there’s an erroneous transfer taking place. Why does another department in OVO not know what’s going on?How do I stop this from happening?  Is there anything I can proactively do?  Mand 

1368
A
Carbon Cutter****
3 months ago
C
New Member***
caggymccNew Member***
Posted in Switching suppliers and moving home
Erroneous transfer

I have received an email saying i was switching supplier. I didn't ask for this, spoke to an agent who said it was an error and but to worry, only to receive an email today telling my final balance and I had let them know I had moved out of my property which I didn't and haven't! Another call later and it is now saying I'm in debt and I'm leaving on Thursday, how do I stop this or even find out why it's happened, and can they leave me without gas? Thanks

672
Shads_OVO
Community Moderator
3 months ago
M
New Member***
mccordNew Member***
Posted in My account
When will I be able to check my bill online?

When will I be able to check my bill online it's been waiting over three years for the new website and app. 

953
Shads_OVO
Community Moderator
3 months ago
Firedog
Plan Zero Hero
FiredogPlan Zero Hero
Posted in My account
Price cap increases- To fix or not to fix?

Customers on variable tariffs (SVT) are being notified these days of tariff increases from 1 January. At the same time, many are being given the opportunity to switch to a fixed-rate tariff. I am trying to decide whether it would be a good idea to fix, but I’m not sure I have all the information I need. Gas hasn’t been invented yet in my corner of the world, so I’m only interested in electricity tariffs.Cornwall Insight are a well respected crystal-ball gazer where energy prices are concerned. Their predictions for 2024 show small ups and downs in unit prices, but one startling forecast is for a hike in the standing charge of the order of 15% on 1 April. For a light user like me, this is hugely significant. On SVT, the standing charge would amount to 37% of my bill in January, but by October this would have risen to more than 41%. The fixed rates I’m being offered would keep the standing charge at more or less the current level, so that makes fixing look like a good idea. But … we know

3965151
Firedog
Plan Zero Hero
3 months ago
Firedog
Plan Zero Hero
FiredogPlan Zero Hero
Posted in My account
'Upgrade' charge missing from current bill

‘Upgrades’ is a slight billing misnomer for features that cost, separate from fuel costs and VAT. I have one: a small monthly contribution to the OVO Foundation.I can’t be certain, but I’m fairly sure that hitherto the cost of this ‘upgrade’ was added on the opening day of the current period to the ‘Other charges’ section of the billing details for my account:    I’m still not seeing it, on 8 August.Can anyone else with a chargeable upgrade see it now? I’d like to know if this is a global change (e.g. shifting it to the Direct Debit date), or whether it’s just my blighted account that’s acting up again. 

615
Firedog
Plan Zero Hero
3 months ago
A
New Member**
alanfletcherNew Member**
Posted in Switching suppliers and moving home
Closing account without new supplier?

Hi Guys,Hope someone can help with this. I need to close the account of my elderly mother who has moved into a care home.Looking at the help pages it looks as if closing accounts is based on receiving meter reading from a new supplier. What if you simply need to close the account and there is no new supplier?I cant find an option on the website to simply close the account.

2424
Shads_OVO
Community Moderator
3 months ago
R
New Member*
RaiPagninNew Member*
Posted in My account
How can I owe if my meter is off for over a year?

Hey, I turned off my gas for over a year now. When I turned it off i had 5£ to use it. Now after a year and a half it shows I owe 223£. I just found out because I have been harassed by a company called Engage Services saying they will get a warranty to enter my house even though I tried to book an appointment and they said they didn’t have engineers around. I’m at a loss on how to proceed if my meter is off how do I owe 223£ and how can I just cancel it all and get Engage services off my back?

2415
Chris_OVO
Community Moderator
3 months ago
A
Carbon Cutter***
Alyn711Carbon Cutter***
Posted in The Library (archive)
meter reading

Anyone having trouble with Meter reading I have sent in about three still no bill they want me to have a smart meter they gotta be joking Can’t even handle a meter reading and what I read on here  they have trouble with Smart metres.

394
A
Carbon Cutter***
3 months ago
A
Carbon Cutter*****
azam216Carbon Cutter*****
Posted in My account
Thinking of moving to a fixed tariff for 1 year or 2 years... should I?

hey guys, so i came across the fixed plans and they may look appealing, i jus feel going forward we will be paying more and more each year with whatevers going on the world. currently i am on variable (simpler energy)2 year fixed                                                                 1 year fixed                                VARIABLE (Current)£164 avergae per month                                        £164 per month                             £192 per monthPlan ratesElectricity                                                                       Electricity                                 ElectrcityUnit rate - 27.83p/kWh                                               27.83p/kWh                               28.22p/kWh                  Standing charge - 61.55p/day                                     61.53p                                        65.90pGas                                                                                   Gas                                  

422533
Peter E
Plan Zero Hero
3 months ago
B
Carbon Cutter*
BeatonCarbon Cutter*
Posted in My account
New customer, trying to access online account?

Good morning,We’ve been trying to set up an OVO account online for two months now. When we moved in, there were letters to The Occupier with an account number.I spoke to someone on 2nd July and they said they’d be in touch. Since then I’ve heard nothing. I sent the meter readings by email and still, zero response. Every time I try to set up an online account I keep getting the oops message.Is it normal that it takes this long? Is there anything I am not doing right?Grateful for any advice.TIA

2999
Chris_OVO
Community Moderator
3 months ago
L
New Member*
landwombleNew Member*
Posted in My account
Where do I find my Meter Point Administration Number (MPAN) on my OVO online account? - I need to know it for my EV charger installation!

Hi Folks Looking to get a podpoint installed and they need my MPAN.  In my Ovo profile I see no mention of MPAN at all.  How can I find out what it is?  I have a barcode on the front of my electricity meter but I’m not sure if that’s it.   Thanks

192613
Blastoise186
Plan Zero Hero
3 months ago
L
Carbon Cutter***
LuminessCarbon Cutter***
Posted in My account
Can I switch from an Economy 7 plan to a single rate plan without a smart meter exchange?

Hi I’m currently on an Econ 7 meter/tariff however my night usage has dropped significantly over the last year as I no longer use the night storage heaters (way too expensive).I’m now thinking that I’d do better on a standard rate tariff. My current fix ends, end of Aug and OVO have offered me several tariffs, but I can’t access any non Econ 7 tariffs - and OVO seem to have closed their phone service today so I can’t ask that way.I don’t have a smart meter (and don’t want one). Where can I access tariff rate fixes and current/predicted price please?

516749
Blastoise186
Plan Zero Hero
3 months ago
M
Carbon Cutter***
mazna123xxCarbon Cutter***
Posted in The Library (archive)
I need help topping up

I need help toppi g up

14410
Emmanuelle_OVO
Community Manager
3 months ago
Firedog
Plan Zero Hero
FiredogPlan Zero Hero
posted in My account
Misleading Direct Debit calculator graphic

The Direct Debit calculator is a valuable tool, but it is far from perfect. One major drawback is its attempt to mislead by fudging the graphic representation of the account balance. Here is today’s for my account, a fixed-rate plan ending in May next year:This looks quite reasonable: the current DD takes account of my current balance and shows it coming down to not much by the end of the fixed term, with a recommendation to reduce the DD a bit to make the end result closer to zero. I might be tempted to leave things as they are, to be on the safe side.… until, that is, I notice the disgraceful shift in the y-axis that distorts the picture significantly. By shifting the origin to some arbitrary figure over £40, it leads me up the garden path. In fact, the average balance over the next nine months would be about £77, 2½ times the recommended DD. This could be regarded as a gross manipulation of the data to the customer’s detriment and ought IMNSHO to be corrected. This is what I think t

1938
Nukecad
Plan Zero Hero
3 months ago
B
Carbon Cutter*****
benbrownboyCarbon Cutter*****
posted in My account
Hassled for Debt even after Payment Plan in place

Hassled for Debt even after payment plan agreed Having received a bill for just short of £400, I asked to set up Fuel Direct payments to be deducted from my Benefits. SSE had done this previously, with no issue.The advisor stated that they would take no less than £40 per week from my benefit , which is over 20% of my income, but as I felt I had no choice, I agreed to this.Even though this has been set up, and I've received confirmation from the DWP, OVO still hassle me for the debt and have threatened to send the bill to the Debt Collectors.Their colleague stated on the phone previously that it would be "normal" to still receive a demand for the amount even after setting up Benefit Deductions (which is peculiar), but I didn't expect it to be to this degree.My monthly bill is around £60 a month, so I do not see how they can justify an ongoing payment of £160 per month towards my account; note that the deductions do not cease once the bill is in credit, but merely continue, so my OVO bil

64218
G
Carbon Cutter*
4 months ago
N
Carbon Cutter*****
newjerseyminxCarbon Cutter*****
posted in My account
I don't think it's fair 'Fixed Plans' have certain criteria like smart meters or direct debits

Hi.  Just received an email from OVO relating to fixed price energy tariffs which is great as I would consider moving from my variable one onto one that might help me budget better towards winter energy bills by fixing my consumption rates.However, why is it that any deals are always offered subject to conditions such as changing your payment method over to DD or getting a smart meter?  Why can’t customers just be allowed to sign up to these deals without feeling like they are being discriminated against by not agreeing to the conditions?I don’t want a smart meter or to pay by DD so why can’t I take advantage of fixing my energy costs?  OVO please - fairness and energy equality for ALL of your customers. 

2042
Shads_OVO
Community Moderator
4 months ago
M
New Member***
moragjNew Member***
Posted in My account
Unable to access online account and can't check usage or enter meter readings

I am a THTC customer on  complex meters.The app doesn't support complex meters and redirects you to sign in online Except it actually doesn't and every time I try to sign in through the online browser it constantly tells me sorry the app doesn't support.…Why am I unable to access the online account 

763
Abby_OVO
Community Manager
4 months ago
C
New Member**
CarolineBirdNew Member**
Posted in Switching suppliers and moving home
Why have OVO raised an objection (blocked) my switch to another supplier?

Good morning, please could you let me know why Ovo have objected to the following supply transfer to TGP -  I have sent emails but I have not received any replies to date

275056
Abby_OVO
Community Manager
4 months ago
I
Carbon Cutter***
IanCCarbon Cutter***
Posted in My account
Can I change from Economy 7 to Economy 10

I am currently an ovo customer on economy 7.  How do I change to economy 10? 

129628
Firedog
Plan Zero Hero
4 months ago
N
Carbon Cutter***
neilmclCarbon Cutter***
Posted in My account
Profile Class Change request

How long does it take for a profile class change to happen? I recently had smart meters installed and at the same time asked for my profile class to be changed from “02” to “01” so I wont have to deal with getting future quotes for E7 tariffs. The odd thing is that around the same time as having the smart meters and the request for a profile class change is that my account is showing no active energy tariff. I don’t know if that is connected or not but chatting with OE they tried suggesting that my tariff was not set up, even tough I clearly have emails to show it has been and was active up and until the smart meter install. My IHD even shows the correct tariff.

645
BPLightlog
Plan Zero Hero
4 months ago

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