Why have I been charged exit fees (£150) when I am moving out of my house to a new house which already has an energy supply?
Solved
Why was I charged exit fees when moving house?
Best answer by Abby_OVO
Hey
Sorry to hear about this, though I’m glad to see one of our community members have already stopped by with some helpful advice.
As Costeek has suggested, you shouldn’t pay exit fees if you move house.
I’d definitely recommend getting in touch with the Support Team if you’ve not done so already, so they can rectify this. You can find a little more info about it on this article here, or our Forum guide below:
Do let us know how you get on.
I contacted Customer Service and exit fees have been removed, thank you
Usually you don’t pay exit fee when moving house. Have you informed OVO in advance? There is a particular procedure for that. Though you don’t have to inform them in advance, that makes things smoother. It’s also should be written in the terms and conditions of your tariff. What says yours? Also, at your new address, have you informed the supplier of that place about you moving in? Technically that would be enough for OVO to know that you moved out.
In any case, I would strongly recommend to contact OVO’s Customer Service.
Thanks for your reply.
T & C's says no fees for moving house. I informed OVO in advance of move via links in their website in my account. For clarification, my new home already has supplier and bill payer which will not be changing, so I will not be obtaining a new supplier. Customer Service contact time.
+4Hey
Sorry to hear about this, though I’m glad to see one of our community members have already stopped by with some helpful advice.
As Costeek has suggested, you shouldn’t pay exit fees if you move house.
I’d definitely recommend getting in touch with the Support Team if you’ve not done so already, so they can rectify this. You can find a little more info about it on this article here, or our Forum guide below:
Do let us know how you get on.
I contacted Customer Service and exit fees have been removed, thank you
+4Hey
Thanks for coming back with that update, I’m glad to hear they were able to get that sorted for you fairly quickly.
If you ever have any other queries or questions in future, always feel free to pop back.😊
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Contact us
Tips & advice
Resources
For business
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
OVO (S) Gas Limited is part of OVO Group Ltd