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August 26, 2022
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How can I switch from a business / commercial electricity supply to a domestic?

  • August 26, 2022
  • 37 replies
  • 15809 views

Help! I am on a commercial electricity tariff  (not OVO) and want to change to a domestic tariff (smallholding that is not generating an income). I cannot find anyone to help. Will OVO let me switch to them? Thanks

Best answer by Blastoise186

Updated on 14/05/26 by Chris_OVO


Domestic and commercial supplies

At OVO, we don’t supply commercial sites, if your supply is domestic but listed as commercial on the national database please ask your current supplier to get this updated first.​​​

Howdy @nick100 

Just so you’re aware, I’m one of the forum volunteers here, so what I’m writing isn’t the official view of OVO.

 

I’m afraid I’ll have to give you some bad news, but I’d much rather you know this upfront than make you find out the hard way later. And in fact, I know a lot of people would agree with me on that point.

 

OVO Energy is a domestic-only supplier and isn’t able to supply non-domestic customers right now, so if you try to switch a supply that’s currently registered as a business on the national databases, the switch will fail and you’ll remain with your existing supplier. There is a solution though.

 

If the property in question is no longer being used for business purposes - and you are not planning to restart anytime soon - then it may be possible to have the national databases updated to re-classify your supply as being for domestic use. Once that’s done correctly, OVO would be able to take you on as the system would identify your supply MPAN and MPRN as being for a domestic customer.

 

You’ll need to talk to your current supplier to make the arrangements to do this. If they don’t do domestic supplies, you may need to temporarily switch to a supplier that offers both domestic and non-domestic supplies, have them do the update and then jump to OVO from there.

Hope this helps!

37 replies

Blastoise186
Super User
Super User
August 26, 2022

Updated on 14/05/26 by Chris_OVO


Domestic and commercial supplies

At OVO, we don’t supply commercial sites, if your supply is domestic but listed as commercial on the national database please ask your current supplier to get this updated first.​​​

Howdy @nick100 

Just so you’re aware, I’m one of the forum volunteers here, so what I’m writing isn’t the official view of OVO.

 

I’m afraid I’ll have to give you some bad news, but I’d much rather you know this upfront than make you find out the hard way later. And in fact, I know a lot of people would agree with me on that point.

 

OVO Energy is a domestic-only supplier and isn’t able to supply non-domestic customers right now, so if you try to switch a supply that’s currently registered as a business on the national databases, the switch will fail and you’ll remain with your existing supplier. There is a solution though.

 

If the property in question is no longer being used for business purposes - and you are not planning to restart anytime soon - then it may be possible to have the national databases updated to re-classify your supply as being for domestic use. Once that’s done correctly, OVO would be able to take you on as the system would identify your supply MPAN and MPRN as being for a domestic customer.

 

You’ll need to talk to your current supplier to make the arrangements to do this. If they don’t do domestic supplies, you may need to temporarily switch to a supplier that offers both domestic and non-domestic supplies, have them do the update and then jump to OVO from there.

Hope this helps!

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nick100Author
Rank 1
August 26, 2022

Amazing. Thank you, up until now I have hit a brick wall . I have not been able to find a supplier that offers both but will speak to my existing supplier on Monday to se if my entry on the database can be reclassified as domestic. Do you know of any suppliers that offer domestic and commercial? Cheers

Blastoise186
Super User
Super User
August 26, 2022

Just curious, but who is your current supplier? If you’re happy to name them, it would help me out. Don’t worry, you are allowed to talk about other suppliers here. :)

I can definitely try to put together a list of suppliers that might be able to help based on Ofgem data, but it’ll take me some time to do as there’s a LOT of data to crunch.

I will however, use one of my sneaky advantages. This forum has a lot of people from various places and I think I know someone who might be able to offer a bit of advice.

Hey @Beki_EONNext , is there any chance I can borrow you for a minute? In particular, do you think E.On Next would be capable of taking on a business customer and converting them to a domestic customer? I don’t know business stuff very well and I basically never answer these questions!

Oh, I should probably explain actually. Beki is the community manager for the E.On Next Community, but she’s also on here because there can be the odd occasion where one of their customers comes here. So it’s kinda helpful to have her around.

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Beki_EONNext
Newcomer
Newcomer
August 26, 2022

Oooh I know I’m a little sad but I was very excited to get a tag. 😁 

Yes we do both small and medium business and of course domestic/residential. We would have a few questions that we would need to have answered first to understand the usage etc. 

Before changing an account from SME to Domestic and vice versa, we need to find out some information as to why this needs to be done so our Energy Specialists will usually ask some questions surrounding why you want to change from business use to domestic etc. (Don’t worry - they’re pros at this stuff!) I’m not 100% sure if you would have to brought over as a business then switched to residential though, but I’m super curious to find so I have asked the question. 

I would definitely recommend speaking to us in the business dept on Monday when the phone lines are open again (9am). The number is 0808 501 5699. Please keep me updated. 🤗

nick100Author
Rank 1
August 27, 2022

Thank you Blastoise 186 and Beki_EONNext.

The business tariff was set up when we moved to the property some time ago (previous owners had used). We never really got going as a business (but thought we might at some time in the future) and have been meaning for some time to switch but just seemed so complicated. What has prompted this now is the end of current contract looming with new quote 4.5 times more than current kWh cost. 

If I can move to a domestic tariff I will still pay a lot more than current but not as much as a business tariff (if that makes sense).

Our property is a house with a couple of outbuildings.

I just have not found any provider to speak to me (all are saying ‘stay with your current supplier’ - but this does not work for me as our current supplier does not offer domestic).

So, will try that number you suggested on Monday.

Any other suggestions will be gratefully received.

Thanks again.

 

Newcomer
October 31, 2022

hi,

can OVO supply electricity for my small business ?

Blastoise186
Super User
Super User
October 31, 2022

Hey @alimccoy16 ,

Unfortunately not I’m afraid. OVO can only supply domestic properties at this time. They don’t have support for businesses.

Hope you’re OK with being made aware upfront!

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Newcomer
January 7, 2023

We’ve recently moved into a new house, and after trying to get a quote to change our boiler, we’ve been told that although now registered as domestic our meter is a commercial meter. It’s quite a big house with a separate (not much used) annex and 2 boilers. The technician who looked at it has advised that he can’t change the main older boiler and that it would be a lot more economical for us to get the meter changed to 2 domestic meters going forward. Our gas bills are horrific, even though we’re using the heating as sparingly as possible. Would it be more economical to change meter, or is the only benefit a slightly reduced daily standing charge? Surely the tariff and usage would be the same? Advice much appreciated!!!!

juliamc
Rank 20
Rank 20
January 7, 2023

There might be some useful info in this thread re the commercial meter. Sorry I’m advance if you’ve already looked through it. 
Can’t help with rates unfortunately.

Nb ignore the email address suggested as OVO doesn’t respond to that these days.

 

Newcomer
January 7, 2023

There might be some useful info in this thread re the commercial meter. Sorry I’m advance if you’ve already looked through it. 
Can’t help with rates unfortunately.

Nb ignore the email address suggested as OVO doesn’t respond to that these days.

 

Thanks for the reply. I have looked through it, just can’t find an answer to the main question, does the type of meter effect the usage and or overall cost if on a domestic tariff. Thx again though ☺️