Moving into new house, how do I set up my account?

  • 24 December 2018
  • 96 replies

Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?

Best answer by Nancy_OVO 31 December 2018, 14:17

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96 replies

Userlevel 5

Updated on 18/07/22 by Jess_OVO


Welcome to OVO and your new home!


Great that you’ve already found how to set-up an account with us, as we’re currently supplying the energy there. Even if you’re planning on switching suppliers, we’ll need a temporary account created in order to cover the period before your switch. When we create your account we’ll check the date you moved in and the meter readings on this date (unless you’ve got a smart meter) and create you an account starting from this point. 


The suggested Direct Debit amount for your new account is based on average energy usage we’ve seen in your home previously. This gives us a good starting point to work out what you’re likely to use but obviously if you are using less, you’ll only pay for what you use. We’ll monitor your usage and carry out a ‘Direct Debit Check-In’ every 3 months, after we’ve got an idea of your actual usage. If you’re really not sure about the suggested amount, reach out to our Support Team who can discuss a more suitable monthly payment amount.


The easiest way to keep an eye on your usage and suggested Direct Debit amount is by logging in to your online account or downloading our app (available for iOS and Android)


There’s more tips on how to manage your energy account when you move home on this great guide, and other moving house advice on this handy checklist


Good luck with the unpacking. :thumbsup:


OVO member but not got a smart meter yet? - Book today!


Interested but not yet an OVO member? - Check out our plans!


I just signed up with OVO since my current tariff with another provider just ran out and I wanted to take advantage of a lower tariff rate. I'm malso in the process of buying a new house nearby which I believe OVO do supply. I hope to have the keys at some point next month (June) but now I'm not sure what to do about my account? Do I close the one I just set up at my old address and just open up a new account for the new address? The problem is I'm not sure of the exact date that we'll echange contracts, so I'm not sure it makes sense to sign up yet? Any help would be much appreciated. Thanks
Userlevel 5
Hey @leedsg12,

When you move into your new home, you'll need to get the account set up with us - this can be done online here. You won't be able to do this before your move in date.

It's completely up to you whether you want to carry on with your new account in your old home, when you do move out you won't be charged exit fees.

Good luck with the move! 🙂
we have just bought our first home, the previous homeowner was with yourselves, we need to know our montly cost or if we want to choose someone else
Userlevel 5
Hey @tommyswain - I've moved your topic over here where you can find more info about how to get an account set up with us.
Hey @leedsg12,

When you move into your new home, you'll need to get the account set up with us - this can be done online here. You won't be able to do this before your move in date.

It's completely up to you whether you want to carry on with your new account in your old home, when you do move out you won't be charged exit fees.

Good luck with the move! :)

Hi Nancy,

When we move home am I able to continue with the same tariff? Because when I try to get a new quote for the new address I don't see the same offer. How does this work?

Userlevel 6
I'm afraid you wouldn't be able to, @leedsg12.

The likelihood of the new property being supplied by us is very slim, this would mean that you would lose 3-4 weeks of the plan you're currently on. Rates also vary based on region and we pride ourselves on transparency ensuring all customers are give the same rates.

Hi Amy,

I don't think I fully understand your message. But I feel I've been mislead in the advice I received from Nancy. She said it was easy to switch but made no mention that I couldn't keep the same tariff rate. If I had known that I couldn't get the same deal (which was the reason I switched in the first place) then I would've cancelled my account within the 14 day cool off period. The OVO quotes for my new residence are well over £100 more annually compared to the rest of the market. So if I want to go with one of them now you'll probably charge me the £60 exit fee. I hope this is not the case given I asked my original question during the 14 day period and I feel like some information was withheld. Now I'm not sure what to do as I move into my new place by the end of the week. What do you recommend at this point?
Userlevel 5
Hi @leedsg12 - I'm sorry you feel you've been misled. That certainly wasn't my intention. My lengthy reply above was in response to another user's query, so the information may not have been the best answer for your own question.

If you move home, the account at the property you leave is closed and you leave that one behind. If you then want to switch your new home to OVO, this would create a new account for you, and you'd be offered up to date prices on our current tariffs. It's not possible to carry a tariff over to a different property. The account is "stuck" with the address, if that makes sense.

Hope this helps

I have moved in into new property which I belive is being supplied by Ovo.
I want to know the process to provide the initial reading so that I am not charged for previous tenants.
1) Please let me know the process and which reading is needed as this is a generation smart meter.
2) I need to set up a new account pls let me know the tarrif.

Userlevel 7
Have a look at this topic @amohanty81 ^^

All the info you need, and here's the link to use
I believe a tenant has switched to Ovo, we want to advise final meter readings etc but don't know where to do this.
Userlevel 6
I've moved your post here, @Emex, check out the best answer above for all the info you need, and here's the link to use to get an account set up in your name.


I recently moved into a new rental house and set up a new energy supplier. Ovo supplied the previous tenants.

I've now received a bill for the time during the switch: between moving in and switching to a new supplier. That's fine (though see note below), but I don't know how to pay it? I can't see anything in the letter about how to pay and I can't see how to set up a new account on the website to pay through. Any ideas what I'm expected to do?

Note: The charge period is from before we actually moved in, and doesn't have the latest readings (e.g. we moved in on the 15th, reading 1494; Ovo is charging us from the 3rd, reading 1290). I presume Ovo can update the charge period and charge the rest to the previous tenants?
Userlevel 7
Badge +2

Hi @juerga and welcome to the Forum.

You can't just set up a new account to pay that bill. If you tried to do so, OVO would send your request to ECOES, the National Meter Database, who would then initiate a switch away from your new supplier and back to them!

As the amounts also don't tally, this could hold up the switch away from OVO that you're trying to implement. ECOES should spot the anomaly and suspend the switch process whilst meter readings are verified... which is not want you want

Your best approach is to send a message to them on webchat, via the Help Centre, and tell them clearly who you are.

You should provide each date in the move process, together with the dates of the readings. You are not liable for any usage prior to the legal date of you taking possession of the house, as stated in the rental contract.

OVO have a way of handling this, which is likely to include cancelling the bill you now have and issuing another in your name. It's that Final Bill which will enable ECOES to progress the switch you are trying to achieve.

For further background info, have a look at this other Topic which discussed a similar scenario.

Thanks @Transparent, I'll send them an email.
Hi, OVO was the previous tenants supplier for gas and energy, I have now switched over to bulb who take care of informing you guys about the switch and have done so. I am just wondering how to set up an account with you guys to pay the final statement without doing it through signing up for a quote?

Userlevel 5

We had a similar question on this, @popdiggy, so I’ve moved your query here!


You wouldn’t need to sign up to us, but you would need to get an account set up. You can do this here.


I’m moving into a property this Friday (29th Nov) which is supplied to Ovo.

I assume the property will be supplied the day we move in and I just give them meter reading details the day we move in and then we are billed going forward?


Just worried we move in and we won’t have a supply.




Userlevel 5

Hey @jamiewilliams13 - I’ve moved your post over here. We just need to set up an account in your name which you can do by calling the team on 0330 303 5063. Check out my ‘best answer’ above for more info :slight_smile:

Hi everyone,

I live in a shared flat and am not the named account holder on the Ovo account. We don't have an online Ovo account so my question is - would I be able to submit meter readings by email or phone, even if I am not the account holder? My flatmate, who is the named account holder, has shared the account info with me so I am able to provide that.



Userlevel 3

You should be able to submit over the phone easily. 

Maybes not be email as your email account won't be on the account 

Userlevel 5

Although anyone can submit readings you’ll need to get an account set up in your name, @CellarDoorChris, this can be done here.

We have just moved into a property that we are told is supplied by Ovo. 

We have tried to make contact to either set up the account or switch depending on prices but have not heard back. 

Secondly there are no numbers showing on either the gas or electric meters so we have no way of recording the readings. 

The house belonged to a now deceased resident and when we entered both the fuse box and gas stop cock were off. 

Please advise ASAP. 

Many thanks. 

Userlevel 5

I hope you’ve managed to get this sorted, @ReesE, if not please call the team o 0330 303 5063 Monday-Friday 8am-8pm. You can set up your account here


You may be able to turn the fuse box back on yourself, but if you’re unsure please contact an electrician.


If the gas has been capped, you’ll need to call a gas safe engineer to uncap it.