Moving into new house, how do I set up my account?

Hey @MeganTyler,

Welcome to the OVO Online Community,

If your new home is supplied by OVO, you can call our Support Team on 0330 303 5063, we’re open Monday- Friday 9am to 5pm. Or, if you’d prefer to do it all online you can sign up here. 

Once you put in your new address details the website will recognise we already supply your new home and give you a quote based on the usage figures we have for the property. We have a great guide on this topic:

However, once you’ve set up an account you’ll be able to manage your account Online. We have tons of great tutorials on the Forum, so you can make the most of your online account or app.

Hope this helps. 

Hi,

I has moved into a property which is already supplied by OVO. I’ve recieved a letter named on The Occupier. When I try to register an account I get message

I am 100% Sure that postcode and OVO account number is correct. Don’t have time to wait like 30 hours before somebody will pick up the phone on Customer “Service”. What should I do with it?

Hi @tomekwi ,

You’ll probably need to give OVO a call on 0330 303 5063 for this one. It’s Friday, so the queues should be a bit shorter today. Please do so ASAP to avoid issues cropping up.

Hi @tomekwi, quick question here: when you moved in, did you get a separate account created with its own account number? 

For you or anyone else, here’s our guide on OVO and moving house

Hi there 

I moved into a flat supplied by OVO on the 1st October and called them up on the 3rd October to set up my account to just find out there's an issue as the previous tenants have left £2k of debt on it. 

Numerous calls and conversations with the consultants 10 weeks down the line have got me nowhere near getting the account set up.

On my last conversation on 23rd November I was told by a rude consultant that I have to give OVO 45 business days to resolve the situation (is that a joke?!) which came to term yesterday (Monday 12th December). 

I called OVO up today just to find out that we are still nowhere near a resolution of it, no timelines given just asked to wait. It has been 10 weeks, how much more waiting can I do?? I'm anxious and stressed out because I don't know how much we will be paying for the bills for the last 10 weeks.... the consultant said she will transfer me to account management department just for the transfer to ring out and then come up with an error message.

Moreover I don't understand what a debt left by people I don't even know have anything to do with me but yet I'm being punished by other people's terrible conduct and irresponsible behaviour. 

I don't know what else can I do, I just want this to be resolved and OVO seem to be no help in this at all. Please advise of how this can be expedited at this point as it has been 10 weeks.... 

Thank you in advance. 

Hey @Igniesa,

Really sorry to hear this,

I’ll get Forum_Support to reach out, please keep an eye on your private messages.

Hope this helps. 

Hi @Emmanuelle_OVO

Thanks for your message. 

Whilst it is great you have asked them to contact me via a private message, I find it ridiculous that I'm being asked to give an account number when I have clearly stated that my issue is exactly that - I'm unable to set up an account for 10 werks now thus won't have an account number. I've replied and now 24hrs of deadlock silence. 

This overall experience with OVO is just extremely disappointing. 

Thanks

Igniesa

Let them know you don’t have an account yet via the PM thread. That should get you past the check.

Forum_Support agents do check in every day, but there’s limited hours that they’re around for. They should be back tomorrow. I know several of them myself and they do have a lot of things to keep watch over!

That was great actually, I got to setup a direct debit and actually received an account number. Still can’t setup an account online though, but I guess now I can wait until the lines are free again to call.

Thanks so much, I hope you get a raise!