My OVO energy

Why has my smart meter stopped sending information to Ovo, it has now been a week ?what should I do?

Had a payg smart meter installed today , I have been on the online chat twice to try and sort out how to top it up ,downloaded the app as instructed but it only allows me to pay gas bill , panicking a bit now as there is only £9 credit on the meter its Friday night and despite my best efforts it has nor been resolved .No card has been supplied either .I have to use a nebuliser daily for copd and am anxious that I will have no electricity . Can anyone advise me please ? 

Does anyone have any info on Charge Anytime points that launches on Monday? When I joined up I remember something about getting points for keeping you car plugged in for longer. Is this correct and what are the “Points” used for. ThanksBruce

I just wanted to post to help people work out how to charge with solar or not.  If you want to charge with solar just put a really long schedule to finish time and the ovo charge anytime app selects super eco where just solar is used.  Although I am not sure I would recommend this as there is an opportunity cost, I am being paid via my feed in tariff about 25p per kWh and as such it makes and as ovo charge 7p, it is actually going to cost you money to use the solar at that Ovo rate.  In this case I would charge overnight to ensure the solar is not used at all and you are only paying 7p per kWh to charge your vehicle. I hope this helps.  

I have moved to ovo from early May after moving into a new property and have been sending in regular meter readings for my gas because they are not automatically picked up, in the last 24 hours I have used no gas and my boiler is off but I have noticed the meter today has increased by 2 units, why is this if I haven't used any since previous meter reading was sent

My gas smart meter display has always shown how many days I have left in gas after I top up, and obviously goes down, however it's just changed from this to the amount going up like it's now billing me, iv just topped up and it's the same, the credit isn't on my smart meter, and bill is still increasing, anyone else had this? Any suggestions? 

Hi there,I would like to know if and how I can change my direct debit date?Thank you.

I made a complaint via the ombudsman last year which OVO stated they were at fault. Since then nothing has happened and my account is still not fixed. I have phoned a few times and used the chat. Keep getting promised a call and nothing ever happens. 

I have an Aclara SGC 1311 and it has been beeping since credit ran out - credit was added within 5 minutes of running out but it has continued to beep the entire day. OVO say this is not an emergency and an engineer can only attend next week😩it is driving everyone crazy. Anyone know how to reset it? It only has an A and B button and I have tried pressing and holding them a million times😩any help much appreciated!!

Hi guys,I’m new to Ovo and have signed up and downloaded the Charge Anytime app.  I have a Porsche Taycan which is currently at 61 percent charged. I want to charge it to 80 percent but the Ovo app is saying the minimum charge level is 50 percent. Unless I do an urgent charge override is there no way of charging it up to 80 percent? Thanks in advance.   

Has the cutoff happened early?  Ever since yesterday my Ohme EPod refuses to smart charge. All I get it “unable to connect, offline”. It isn’t, green icon showing and when I kill the power at the trip the app knows instantly. So it’s obvious that it’s online.  All I can get is Max Charge now.   Rebooted it countless times.  Anytime still shows in Tariff.  Any ideas??  Thanks. 

So I had the Kaifa smart meter with domestic economy tariff installed 3 weeks ago. Now my water immersiand storage heaters only switch on between 12:30 and 1:30 am resulting in no hot water or heating. Engineer requested Ecaul and Alcs configuration from the remote team but there has been no change. Why does my meter ping off at 1am and overnight heating appliances stop working? 

I have followed the instructions to remove the Ohme element of charging my car and doing this directly to my car (Mercedes Benz EQC). Everything went fine and now the Ovo Charge Anytime App shows teh charging and also reports savings.Part of the instructions was to go into Ovo Energy App and remove the exisitig Charge Anytime ‘benefit’. Since I moved over to the car direct charge this option has not returned. Is this correct? I am concerned that any credit will not be charged back to my account.Maybe if it is correct then the instructions to swap from Ohme could reflect this.

I fixed (1 year) in Oct 2024.  I thought I'd review my options to fix again and see where Ovo's fixed price offers are today.  I might even considered bailing early on my existing fix and pay the £50 penalty if it made financial sense.  The problem is I can't find what Ovo are offering in terms of simple fixed prices anywhere within the Ovo app.  All i can find under offers is a pile of marketing adverts for everything except simple fixed and variable prices.  Even when I take myself out of the App and online it's the same as you have to enter your postcode and then be told you already have an account so log in and find out what's on offer. Where can I find Ovo's current fixed prices and why is it so hard these days to check Ovo's energy prices?

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Hi I swapped to OVO 4 weeks ago, maybe a few days more. Electric is fine and the smart meter is sending readings, my gas though has not yet switched. Is this normal, been a while since I’ve switched so not sure if I need to do anything? Thanks for any help.

Hoping someone can advise why I can’t get a smart meter installed.  Every time I check on the website I get this message:  This has been the case for about 6 months.  I speak to customer services on a regular basis, they’ve never been able to explain what the eligibility checks are, or which one(s) I’m failing.  They usually advise that there is an ‘issue’, but the exact issue changes each time I speak to them (lack of meters, poor signal, RTS priority customers, IT issue on their end, IT issue on my end etc etc).  I’m just outside Edinburgh, and most of my neighbours have smart meters installed and have no issues (none with OVO though) so I can’t understand the problem.This is my meter set-up:

Hi, I’ve just seen that OVO Charge Anytime is going to be incompatible with Ohme chargers through the Ohme app. (Annoying as most users have noted). Currently there are three of us using the Ohme app with one car (VW ID3). I’ve followed the instructions to move charging to the Charge Anytime app and this worked for me but my wife gets an error message when she tries this. Does anyone know if more than one user can use Charge Anytime with the same car?

I like the new EV Insights page. However, I think there’s an error in the CO2 estimate. It says last month my emissions were 1701.72kg less than a Ford Fiesta.First it’s an estimate, when I studied physics I was taught to think about what the uncertainty is. In this case it’s probably plus or minus 10 kg. Anything after the decimal point is meaningless.More importantly I think you’ve probably misplaced a decimal point and the estimate should be a tenth. So 170kg. I thought you’d like to take another look at this.

I have a Wallbox Pro charger which I use with Charge Anytime to charge my Porsche Taycan. Will this charger still be compatible with Charge Anytime after your updates in July?

This is a relatively common issue on the forumNew customers struggling to provide opening meter readings. Definitely doesn't give a good impression for new customers. Surely a better mechanism can be put in place and included in any email etc. sent to new customers? 

I was forcibly switched to a smart meter by SSE in 2023. I didn’t want to but they entered my home and installed whilst I was away. I have since paid by topping up.I had an issue with topping up in May 2025 and OVO rep told me I should not be on a smart meter and should be paying monthly. I explained to her that it was done forcibly under SSE and she apologised profusely and switched me back to pay monthly. I then went to the OVO app to check I could still log in as I needed to be able to monitor my monthly usage and bills. I found I had a credit of £2191.**. It was late so I could not contact OVO to refund the money straight away so decided to call back the next day. I received an email from OVO the same evening claiming they had underestimated my energy usage. Claimed I would not be billed for any error past 12 months as it was their mistake but I owed £709.91. I thought that’s okay my credit amount should cover that no issues. Imagine my surprise when

Do I still get off peak cheaper electric on an old key pay as you go meter?

Just seen the email from Ovo about needing to take steps to keep on the Anytime plan.  It includes this statement   Step 1- Disconnect your charger from Charge Anytime Anyone know what his means? Disconnect your Ohme car charger from the mains? From the car ? Or is it just unlinking Ohme and Ovo via the apps?  If so, poor choice of language I'd say!Thanks