Skip to main content
E
Rank 2
EComerford
Rank 2
August 27, 2025
Solved

Can I buy a top up for Someone Else's Pay as You Go Meter

  • August 27, 2025
  • 6 replies
  • 810 views

Hello, 

 

Hoping someone can help me. Asked web chat for support but no response.

 

 My query is whether I can buy a top up card for my daughter’s pay as you go meter for her electricity to give to her to use ? She lives in another town and i hoped to see if it were possible for me to buy a card to give to her when i see her. 

 

From what I gather, it might be the case that she would need to use her card and that would mean that I would need to be with her when she tops up to pay. Is that correct ? 

 

Many thanks, 

 

Liz 

Best answer by Blastoise186

Gotcha, thanks.

If it’s a Traditional Meter then I’m afraid you can only use the active Key/Card and only one can be active at a time. Activating another one boots the existing device out for security reasons. So to top-up for your daughter, you’d need to borrow her key for a bit. You are, of course, absolutely 100% allowed to do this as long as you remember to return the device afterwards and understand that there’s no going back once the transaction is complete.

On the off-chance it’s a Smart Meter though… You can do a guest mode top-up via https://ovoenergypayments.paypoint.com - you just need the card number and can fire a top-up at the meter whenever you want, wherever you want. :)

6 replies

Blastoise186
Super User
Blastoise186Super User
Super User
August 27, 2025

Hey ​@EComerford !

I can answer that. I juuuuuuuuuuuuuuuuuuuuuuuuust need one more piece of information.

Is this for a Smart Meter or a Traditional Meter?

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
E
Rank 2
EComerfordAuthor
Rank 2
August 27, 2025

Hi - thank you, 

 

 I understand that it is a traditional meter. 

 

  Best Wishes, 

 

Liz 

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
August 27, 2025

Gotcha, thanks.

If it’s a Traditional Meter then I’m afraid you can only use the active Key/Card and only one can be active at a time. Activating another one boots the existing device out for security reasons. So to top-up for your daughter, you’d need to borrow her key for a bit. You are, of course, absolutely 100% allowed to do this as long as you remember to return the device afterwards and understand that there’s no going back once the transaction is complete.

On the off-chance it’s a Smart Meter though… You can do a guest mode top-up via https://ovoenergypayments.paypoint.com - you just need the card number and can fire a top-up at the meter whenever you want, wherever you want. :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
E
Rank 2
EComerfordAuthor
Rank 2
August 28, 2025

Brilliant, 

 

 Thank you so much for taking the time to let me know ! 

 

 I really appreciate it.

 

 Best Wishes, 

 

Liz 

Ben_OVO
Community Manager
Ben_OVO
Community Manager
August 28, 2025

Hi ​@EComerford, I hope you’re well.

 

Thanks for your post, and a massive thanks to ​@Blastoise186 for your help with this one 😁.

 

This Forum topic should be useful to you and your daughter:

 

 

I’d recommend that she gets a smart meter installed free of charge, as this will mean that she can top up and view her balance on our PAYG top up app, and won’t need to go to the PayPoint:

 

 

Hope this helps! If there are any issues and you need to speak to someone, you can contact our PAYG Support team.

Powered by the Sun
E
Rank 2
EComerfordAuthor
Rank 2
August 29, 2025

Thanks Ben ! Will pass this good news onto her. 

 

 Best Wishes,

 

Liz 

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd