Hi, I have switched to a different supplier recently but foolishly topped up on your old key. I'm trying to find out how I go about getting a refund on the credit now on that key. I do have the receipt for that transaction and any advice on the correct way of going about this would be greatly appreciated.
Answer
Topped up on my old key by mistake?
Best answer by Nukecad
The best way will be to contact the PAYG support team.
You can webchat with them by clicking the green icon at the bottom-right of this page:
https://www.ovoenergy.com/help/article/how-do-i-get-in-contact
If you use webchat you should be able to send them a photo or a scan of the receipt.
Or telephone:Â Â 0330 175 9669
- Plan Zero Hero
- Answer
The best way will be to contact the PAYG support team.
You can webchat with them by clicking the green icon at the bottom-right of this page:
https://www.ovoenergy.com/help/article/how-do-i-get-in-contact
If you use webchat you should be able to send them a photo or a scan of the receipt.
Or telephone:Â Â 0330 175 9669
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