OVO Energy online account and OVO app - Tutorial Collection

Your online OVO account and app (available to download on Android or iOS), give you the tools to adjust your payments, request a refund and view your smart meter usage data, among many other features. It’s all designed to make managing your energy account easier and helping you think about the ways you can reduce your energy use. 

The guides below will help you navigate our online services:

Our Online account Guide

• Using your OVO online account

Logging in

• How to log in for the first time

• How to deal with login issues!

• How to switch between multiple accounts on your online OVO account

Your Plan

• How to view the details of your plan on the OVO app

• How to renew your plan on your online account or OVO app

Your Energy usage

• How to view your usage data on the OVO app

• How to submit a traditional meter reading on the OVO app

• How to book a smart meter appointment on your online account or OVO app

• Identifying smart meter issues on your online account or OVO app

• How to choose how often your smart meters send us readings on your online account or OVO App

Your Payments and Charges

• How to access your previous monthly statements on your online account or OVO app

• Getting to grips with the Direct Debit Calculator on your online account

• Changing your Direct Debit date on the OVO app

• Making a card payment on your online account or OVO app

• How to request a refund on the OVO app

Going through changes

• How to update your contact details on the OVO app

• How to update your marketing preferences on the OVO app

• How to tell us you’re moving out on your online account

Logging out

• How do I log out of my OVO app?