night rate is cheaper electric I have managed to get 82% to 98% of my consumption to night rate .  dose not help you but the more you shift to night rate the cheaper the bill

Thanks. Yes, I just don’t know what’s driving the high night time consumption!

Hi @Scm do you have storage heaters or an emersion heater? Usually if you have split rates there is something that you want to use the cheaper night rate for. 
Can you see a pattern on your usage chart?

Immersion is off and no storage heaters. There’s no usage chart in the app. (Getting smart meter installed). The previous owner installed a car charger (we don’t have an electric car). Will see how I can disconnect it. That may help

Hey @Scm,

Welcome to the OVO Online Community,

You can initiate a load test to find out which rate is day, and which is night.

Hope this helps. 

I think Ovo have there nickers in a twits because they think i have 2 off peak meters and all my old bills which were right now show i have 2 off peak meters!!!!! 

Hey @LoN ranger,

Sorry for the issues you’re having,

It may be that you have an unusual meter set up listed on the national database.

Can you please send us photos of the meters and readings as you cycle through the display? We can take a look into this for you. 

Hi its only happened in the last week ...its been perfectly ok for the last 5 years .. It has changed every one of my bills to show this error the the meter readings are correct and have not changed so my end is correct and no changes in my house your soft ware has changed….. and got the header for peak rate is showing as   as off peak!!!!! the billing is correct you web page is wrong 

Depending on your meters @LoN ranger there have been some updates from DCC (data hub) which might have had an effect. Are they early SMETS1 meters do you know?

https://www.smartdcc.co.uk/our-smart-network/current-programmes/smets1-enrolment-and-adoption/

You can check yours here

https://smartmetercheck.citizensadvice.org.uk/

its a Liberty 100

I’m fairly sure they are SMETS1 

These are being updated to SMETS2 and we have seen the odd one or two have problems switching registers

well looks like you can add mine to the one or two!!!   next question when will you roll it back so its correct then upgrade it when the bugs are fixed with the one two no three which have failed

The update is from the DCC not OVO (I’m also just another customer, not from OVO).

Looks like you will need to get in touch with customer support to sort out the meter issues. 
Contact options are a little way down this web page https://www.ovoenergy.com/help

this from DDc info page…… I feel a game of pass the meter  coming on!!!

Almost all of the "dormant" meters which the DCC can proactively identify and upgrade have been migrated to the network. If your meter hasn't been upgraded unfortunately we're unable to provide you with an exact date as to when this will happen. That's because we need to work with the energy companies to migrate the remaining meters: we can't do it on our own. If there is a problem with migrating your SMETS1 meters, your energy supplier will arrange for second-generation (SMETS2) meters to be installed.

I can confirm Secure Liberty 100 is a SMETS1. However, OVO installed those so are capable of communicating with ay of them provided it’s talking to either DCC or Secure’s own in-house Smart Meter System Operator.

And yeah… I’m also just a customer of OVO too. Just a very well informed one

Don’t see why .. it would be in OVO’s interest (and yours) to identify and sort which register is which

Your electricity meter's working in smart mode

Supplier: OVO Electricity Ltd

This means your meter should automatically send readings to your supplier, so you don't need to send them yourself.

It's working in smart mode because you have a first generation (SMETS1) meter that’s on the smart meter data network. The network connects your smart meter to energy suppliers.

my point is that up un till a round a week ago it was correct some one has done somthing with the register in OVO that need undoing I would not complain if they were charging me at off peak rates during peak times (as the header says) lol lol but the billing side is correct its the headers that are wrong!

Yesterday, you wrote “I have managed to get 82% to 98% of my consumption to night rate .“ That’s also what your screenshot shows; the only apparent fault is that ‘Peak energy’ is now labelled ‘Off-peak energy.’ The rates seem to reinforce this. 

If you’re suggesting that in fact you’re not using those 99.85kWh at night, then it looks as if your registers have been reversed. I understand that this has happened to a few other users whose E7 meters have been D&C’d. Correcting it will cost you £6.50 for these ten days ...