I'm paying 47.92 ppkWh on an OVO better energy agreement and was expecting it to fall from today (1st Oct) to something like 34 ppkWh, in line with Ovo's committment to automatically adjust prices as per Govt's Energy Price Guarantee (EPG). However my Smart Meter is showing no change to my unit price. My mother-in-law (who lives a mile down the road) is on an OVO SVR account rate and saw her Smart Meter account price increase today inline with the EPG. Am I right to think the OVO are happy to automatically increas prices, but not so happy to automatically reduce them? Or is this unfair. The fact that they are not keeping customer communication lines open during this change means I am unable to ask them directly. Hence resorting to this forum.
Best answer by Emmanuelle_OVOView original