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Earlier this year I received an email from a customer service advisor at Ovo Energy asking me to email her a photo of my gas meter - this was to clear up questions regarding which meter was mine (I live in a flat and there are several different gas meters in the property).

 

I had to wait a couple of weeks to reply as this is second home and imagine my disappointment when, after I sent the email reply at hello@ovoenergy.com I received an instant reply saying that “for my convenience” this email was no longer managed by Ovo. So I rang up and asked one of the customer service advisors which email to use. After rather a long time on hold I was told that the email to use was: customerservice.admin@ovoenergy.com.  So imagine my disappointment when I emailed the photos over only to receive an immediate reply saying this email was “unable to receive email.” 

 

So my simple question therefore is what OVO email can I use to send the photos of my Gas Meter which Ovo has asked me to supply? Thanks

Updated on 28/07/23 by Abby_OVO

Hi @Dawn IC ,

 

It’s now possible to send files to OVO via Live Chat at https://help.ovoenergy.com so that’s what I’d recommend. Fire up a chat with an agent and they can help you out.

 

Feel free to link to this thread as well in case that helps.


Success as Blastoise186  recommends. Went onto chat, one in the queue and given email to send photos. Learning all the time.


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Open for votes 😉


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