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    How to submit and vote on feature ideas with OVO Forum’s new ‘Ideas’

    Your guide to using the ‘Ideas’ area of the OVO Forum Updated on 24/06/25 by Abby_OVO We want to build fantastic products and tools with our customers

    Current ideas

    129 Ideas

    Firedog
    Super User
    FiredogSuper User

    Reverse recent changes to the Direct Debit calculationOpen for votes

    Until 1 October 2023, Direct Debits were calculated by summing the projected cost over the next 12 months or to the end of a fixed-term contract, subtracting the current balance and dividing the result by the number of DDs remaining. A change was then made which involved calculating the DD required to bring the balance to zero on the following 31 March, the end of the winter semester. This was not popular:those in debt found that there were fewer months left in which to pay off the debt, meaning that the DD had to rise accordingly.  those in credit were advised to reduce their DD to meet the new target. This would inevitably lead to a mandatory increase from 1 April. On 1 November last, the system changed again. Now, customers on both variable-rate and fixed-rate tariffs find that their DDs have to change in order to return the account balance to zero by 31 March 2026, 17 months ahead. This is advantageous for those in debt, with now 12 more months than before in which to pay off the debt. For those in credit, it means maintaining an unnecessarily high balance for a whole year. Requiring a balance of more than one month’s projected costs at the end of a fixed term contract is unreasonable. Furthermore, Ofgem say that:Where a consumer is in a credit position, we expect suppliers to reduce the associated Direct Debit level with the intention of returning the account as close to a zero balance over the next 12 months.  --  Direct Debit Market Compliance Review: Progress Update | Ofgem  Please will OVO consider revising the way DDs are calculated in order to meet Ofgem’s expectation?   

    5
    H
    Forum|Forum|1 year ago
    I
    Rank 4
    imaRank 4

    Power move target running tally on app/websiteCompleted

    A graph on the app/website that shows if you’re on track for hitting the Power Move target for the month. Updated daily/hourly/as often as feasible. Running tallies should be available for all challenges. An update halfway through the month is not good enough, and customers should not have to manually add all their half-hourly slots together using excel.

    10
    Firedog
    Super User
    Forum|Forum|1 year ago
    Blastoise186
    Super User
    Blastoise186Super User

    Don't show OVO Interest Reward messages for anyone who doesn't get itCompleted

    Idea is based off of another thread.There’s been reports of OVO Interest Reward related messages being shown for members who don’t qualify, both in the app and web portal.I think it’d be best for those messages to be hidden for people who don’t qualify to get it.

    12
    Bradley_OVO
    Forum|Forum|1 year ago
    B
    Rank 2
    bunglesRank 2

    Make a transcript of an online chat available via email after a chat.Completed

    I recently had a chat and once it was done, I had no way to capture what had been discussed.  It would be great of you could make a transcript of the chat available via e-mail when the chat was completed.

    10
    Bradley_OVO
    Forum|Forum|1 year ago
    F
    Rank 5
    fancyabrewRank 5

    Notification from the charge anytime app about any connection issues to your car\chargerOpen for votes

    Currently there is no way in knowing if you have a connection issue with your car\charger and charge anytime, unless you check in the app.A notification from the app to alert of any connection issues would be helpful to those customers who don’t check the app regularly.

    3
    BPLightlog
    Forum|Forum|1 year ago
    Jeffus
    Rank 20
    JeffusRank 20

    Add ability for quarterly billing and payments for all new and existing customersCan't be done yet

    Currently it is not possible to request quarterly billing and payments. It would be useful to gauge interest in how many posters would be interesting in having this feature, particularly those transferred from SSE who use to have this option. Some people find it very difficult to manage monthly cycles, particularly if they are use to quarterly. 

    26
    Blastoise186
    Super User
    Forum|Forum|1 year ago
    Blastoise186
    Super User
    Blastoise186Super User

    Add Passkey support to online/app servicesOpen for votes

    Passkeys are really cool - not least because they can replace passwords completely!It’d be pretty sweet if I could use them with OVO’s stuff...

    10
    Nukecad
    Forum|Forum|1 year ago
    Taj
    Rank 10
    TajRank 10

    Help Kaluza & Charge Anytime be even greener- to allow minimum charge to be specifiedOpen for votes

    At present charge anytime attempts to charge to the limit set on the car. For me this frequently results in a fully charged car long before I need to disconnect, which is of no use to OVO or the grid, and I probably didn’t need a full charge anyway.Could consideration be given to allow the minimum charge needed to be specified or perhaps option buttons(low, medium, high) for the priority the user has attached to needing a fully charged car. This would leave room for “supporting the grid” instead of just draining my 12volt battery while the car is fully charged and idle.

    7
    Emmanuelle_OVO
    Forum|Forum|1 year ago
    Taj
    Rank 10
    TajRank 10

    Make the charge anytime app universalOpen for votes

    When setting up my charger I was advised to use the Kaluza web app as the other apps would not work with my charger(Indra) This web app doesn’t appear to have been updated since 2021 and lacks functionality available on the charge anytime phone app.Could consideration be given tomaking the charge anytime phone app usable by any OVO authorised charger, updating the web app,or providing online guidance on what apps can be used and instructions for installation/migration.

    2
    Shads_OVO
    Forum|Forum|1 year ago
    Jeffus
    Rank 20
    JeffusRank 20

    Self service ability to change smart meter reading frequencyCompleted

    There are quite a few queries that ultimately relate to smart meter reading frequency. It would be great if there was an easy self service way via the app and website to change the smart meter reading frequencyMonthlyDailyHourlyHalf HourlyThis would quickly resolve quite a few different types of query and free up the OVO Support Team for more important issues?  

    37
    Bradley_OVO
    Forum|Forum|1 year ago
    Blastoise186
    Super User
    Blastoise186Super User

    De-Couple the OVO Energy app from Visual Studio App CenterOpen for votes

    It looks like Microsoft - in its infinite wisdom - has decided to retire the Visual Studio App Center platform with the shutdown set for 31st March 2025, details at: https://learn.microsoft.com/en-gb/appcenter/retirementMight be worth making sure the OVO Energy app isn’t hooked up to it going forward! CodePush can be de-coupled if you get the “special version” they created.

    2
    Emmanuelle_OVO
    Forum|Forum|1 year ago
    Nosmarb
    Rank 4
    NosmarbRank 4

    Ovo App Navigation Button VisibilityOpen for votes

    On my Android 14 smart phone, while using the Ovo app, the “classic” navigation (triangle, circle and square) buttons at the bottom of the screen are white on a white background and hence amost invisible. This is true both with the “dark” theme and the “light” one.Their colour is unimportant (although green might be appropriate) but surely there should be a contrast between the button and its background. 

    9
    Nosmarb
    Rank 4
    Forum|Forum|1 year ago
    Blastoise186
    Super User
    Blastoise186Super User

    Block attempts to use both EV and Charger simultaneously with Charge AnytimeOpen for votes

    We’ve seen several attempts to use a Charger AND and EV simultaneously with Charge Anytime, which is known to break everything.I think it’d be better if that was blocked to prevent such snafus from constantly showing up.Adding this Idea primarily for tracking right now, in the hope that it can be linked up to a product area in the future.

    3
    Blastoise186
    Super User
    Forum|Forum|1 year ago
    C
    Rank 1
    Clive BoormanRank 1

    Bring back the online account line bar comparison of usage for previous month/year/dayOpen for votes

    On the ‘Usage’ page restore the extremely useful graphical bar line comparison with previous month/year/day display which is far easier to monitor than the text below.

    12
    Nukecad
    Forum|Forum|1 year ago
    S
    Rank 1
    StephenAckroydRank 1

    Day to day data comparison on the OVO App instead of date to date data comparisonOpen for votes

    On the compare function (Kwh I Cost): could it be day to day (i.e: Mon > Mon) currently it is date to date:  Day 1 April 2023: Saturday  /  Day 1  April 2024: Monday Why compare a Monday to last year’s Saturday, or last month’s Friday.  More informative data would be a mirror day (Mon > Mon/ Tues > Tues/ Wed > Wed etc).  To allow a person to make informed changes to personnel patterns, on given workday or weekends.   

    5
    Emmanuelle_OVO
    Forum|Forum|1 year ago
    W
    Rank 9
    wkeithgRank 9

    Allow Charge Anytime users to specify times they don't want to charge their EVOpen for votes

    If I’m trying to avoid using power at peak times the only way I can do it is to unplug my car as sometimes Charge Anytime will kick in.   If I could enter a period like 18:00 to 21:00 (the current Power Move peak period) it would make life simpler.  

    2
    Emmanuelle_OVO
    Forum|Forum|1 year ago
    Blastoise186
    Super User
    Blastoise186Super User

    Fix the Forum Footer/Server Side Includes!Can't be done yet

    Looks like the Forum footer that runs on Server Side Includes is a biiiit outdated. :PTime for a refresh?

    2
    Tim_OVO
    Forum|Forum|1 year ago
    Firedog
    Super User
    FiredogSuper User

    Add a forecast for the monthly bill to the current billing pageOpen for votes

    Many customers could benefit from seeing during the billing period how big the monthly bill is likely to be at its end. There are many ways of estimating a future figure based on historical ones, so it would take a bit of work to find the ‘best’ model. I’ve been testing a couple recently, with quite satisfying results:   Here we have a forecast (the pale blue line) which takes the average usage for the preceding 28 days and calculates the final bill amount if the same average daily usage persisted to the end of the period.The thin dark line takes the average daily usage from the beginning of the period and uses that to predict the final bill. This will naturally be wildly inaccurate in the first few days, but it gets more reliable the more days that pass. The dark blue line tracks the period’s usage, which in my case soon proves to be a slightly wavy more-or-less straight line. Projecting this line to the end date gives an estimate of the final bill. The thin dark line is just a representation of the projection’s result on any particular day.We can see that the two methods just about coincide around the middle of the month, and the values thereafter are just about equally reliable. The 28-day projection will of course lose precision after the 28th day of the period compared with the other one, but by then it’s immaterial - it will be clear where the bill is heading. Why 28 days for the first forecast? Most major usage fluctuations patterns happen over a short period, e.g. a bank holiday weekend. Calculating an average over a longer period will give this sort of short-term fluctuation only the prominence it deserves. Other major changes - an increase or decrease in the size of the household, say, or taking an EV charger into use - will naturally affect the outcome, but step-changes will be evened out by averaging over a few weeks.I chose 28 days rather than a whole month, because we’re creatures of habit and our usage patterns are to some extent governed by the day of the week. When Sunday’s usage is added in to the mix, it will be a Sunday four weeks earlier whose usage is taken out of the mix. This will for most households give a more accurate average for the four weeks concerned.However the estimate of the final bill is arrived at, it could be shown on the current billing page with a note to the effect that ‘if you continue to use energy at the same rate as you have done recently, we predict that your next bill will be about £42. This includes VAT, but no other adjustments to the amount such as rewards or charitable donations.’

    5
    Tim_OVO
    Forum|Forum|1 year ago
    Blastoise186
    Super User
    Blastoise186Super User

    Single Sign-On Everywhere!Open for votes

    Single Sign-On is amazing. One set of credentials for absolutely everything that’s managed by the SSO Identity Provider (idP) and the connected Service Providers.But it’s been missing from OVO’s Forum since the days the OVO Forum started. I’d really love to be able to have one set of credentials that works no matter where I am in OVO’s platform. Forum, MyOVO, OVO Energy app, insert future thing here… But not to replace the ability to have separate logins if one prefers.Pretty please? :D

    15
    Tim_OVO
    Forum|Forum|1 year ago

    Download a month's worth of half-hourly usage data via the existing CSV download link on the online accountCan't be done yet

    The current data download facility seems to only allow me to download the current view of the data. To get half hourly figures for a month (for Power Move monitoring) I would have to download a separate file for each day. Please can we have one click to get half hourly data for the month to date (or a previous month) and please can we have it on the Web as well as in the app.  Thanks. 

    32
    Firedog
    Super User
    Forum|Forum|1 year ago
    Blastoise186
    Super User
    Blastoise186Super User

    Eliminate the spinning circle of death bug in the OVO Beyond appOpen for votes

    Looks like the spinning circle of death is back again, but this time it’s in the OVO Beyond app!Same CodePush issue as the main one used to cause, admittedly because of me that time. :)Might be useful to copy over the loading/refreshing reminder messages to OVO Beyond to fix that.

    17
    Buzby
    Forum|Forum|1 year ago
    B
    Rank 2
    bray55Rank 2

    About time OVO permitted Variable Direct Debit for Smart Meter users.Can't be done yet

    Support Variable Direct Debits if you have a Smart Meter. Frankly if OVO do not offer this I will be closing my account and going elsewhere.

    15
    Blastoise186
    Super User
    Forum|Forum|1 year ago
    CT8
    Rank 1
    CT8Rank 1

    widget for iosOpen for votes

    I’d love to see a widget from the OVO app on my iPhone allowing me to see either elec/gas or combined usage. Rather like the now defunct display units you issue with smart meters I feel realtime and historical usage on the widget would be really helpful with the need to login directly into the OVO app all the time OVO customer since 2014

    3
    Blastoise186
    Super User
    Forum|Forum|1 year ago
    W
    Rank 1
    webbo247Rank 1

    Live tracking of Power Move Challenge progressOpen for votes

    Rather than getting a mid month update and then being “in the dark” (not literally!) until month end as to whether you will hit the target or not, could the % not be made available in the usage analysis section on a live basis?There are lots of other pieces of usage analysis that update daily 1 day in arrears & this would be a very useful addition

    2
    Tim_OVO
    Forum|Forum|1 year ago
    Firedog
    Super User
    FiredogSuper User

    Allow access to account.ovoenergy.com for more than 30 minutes at a timeOpen for votes

    The access token to the account pages currently has a life of only 30 minutes. I’m not sure why this is, although I’m prepared to be told that it’s for ‘security reasons’.This is infuriating for some users (i.e. me) who refer to their account data regularly throughout the day. When spending time in the forums helping other customers, it’s often necessary to visit an account page just to confirm the precise wording or layout before making suggestions, or when struggling with a spreadsheet whose numbers don’t match the ones I see online.By all means leave the default at 30 minutes so a customer’s account details aren’t still available long after he’s left the computer he was using. But I’d ask for an option to stay signed in (e.g. for 24 hours at a time) requiring a new sign in each day. We see this sort of device-specific option at many other sites that hold potentially sensitive data: Ebay  Amazon   [This might also address the current regular  Something went wrong  warning when trying to post in the forums.]

    2
    Tim_OVO
    Forum|Forum|1 year ago

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