Allow access to account.ovoenergy.com for more than 30 minutes at a time
The access token to the account pages currently has a life of only 30 minutes. I’m not sure why this is, although I’m prepared to be told that it’s for ‘security reasons’.
This is infuriating for some users (i.e. me) who refer to their account data regularly throughout the day. When spending time in the forums helping other customers, it’s often necessary to visit an account page just to confirm the precise wording or layout before making suggestions, or when struggling with a spreadsheet whose numbers don’t match the ones I see online.
By all means leave the default at 30 minutes so a customer’s account details aren’t still available long after he’s left the computer he was using. But I’d ask for an option to stay signed in (e.g. for 24 hours at a time) requiring a new sign in each day. We see this sort of device-specific option at many other sites that hold potentially sensitive data:
Ebay
Amazon
[This might also address the current regular Something went wrong warning when trying to post in the forums.]
