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Jeffus
Rank 20
Jeffus
Rank 20
August 10, 2022
Completed

Self service ability to change smart meter reading frequency

Related products:Online account
  • August 10, 2022
  • 37 replies
  • 1492 views

There are quite a few queries that ultimately relate to smart meter reading frequency. 

It would be great if there was an easy self service way via the app and website to change the smart meter reading frequency

Monthly

Daily

Hourly

Half Hourly

This would quickly resolve quite a few different types of query and free up the OVO Support Team for more important issues?

 

 

    37 replies

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 10, 2022

    That would actually be pretty neat. I can’t believe I never thought of that one before!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Jeffus
      Rank 20
      JeffusAuthor
      Rank 20
      August 10, 2022

      A typical example where it would help

       

        nealmurphy
        Newcomer
        nealmurphy
        Newcomer
        August 10, 2022

        That would actually be pretty neat. I can’t believe I never thought of that one before!

        I can’t believe this isn’t already an option as standard with OVO!

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          August 10, 2022

          It’s only because neither me nor anyone else on the forum has thought of recommending it. :)

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            nealmurphy
            Newcomer
            nealmurphy
            Newcomer
            August 10, 2022

            It’s only because neither me nor anyone else on the forum has thought of recommending it. :)

            Shhh don’t tell anyone, but I have the option (30 minutes, daily, monthly) on my account page with a supplier that we dare not speak its name. Option is greyed out for me as I’m on a time of use tariff that requires 30 minute readings.

              Tim_OVO
              OVO Staff
              Tim_OVO
              OVO Forum Legend
              August 11, 2022

              Yep this sounds like a very sensible way to reduce contact to our Support team. I’ll change this idea to ‘Open for votes’ to gauge demand and our Product team will update me in due course. 

              Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
              Tim_OVO
              OVO Staff
              Tim_OVO
              OVO Forum Legend
              August 11, 2022
              New→Open for votes
              Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
              Newcomer
              rigoford
              Newcomer
              September 1, 2022

              So in the meantime, I have to call Ovo to get the reporting rate changed?

              Jeffus
              Rank 20
              JeffusAuthor
              Rank 20
              September 1, 2022

              So in the meantime, I have to call Ovo to get the reporting rate changed?

              Yes

                Jeffus
                Rank 20
                JeffusAuthor
                Rank 20
                November 24, 2022

                Another one

                 

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