Feed in Tariff (FIT) or Smart Export Guarantee (SEG) payments - who to contact if I have a query?

Why doesn't the SEG team have their own phone number and customer services for us to call? 

This is from their website 

and I think on the support number it’s option 4 for the SEG team

Up until now we have been receiving our FIT payment exactly two calendar months after inputting the figures.  No payment today, 31st August.  Anyone else experiencing delays.

Yo have been doing well to receive your FITS payments after 2 months. Ours have taken anywhere from 3 to 6 months.

No confirmation of what we are due from our June reading which should have come at beginning of August and no payment.

This time the excuse is the payment emails  were not formatted correctly so they are having to redo them. They have used every excuse going not to pay us on time.

This is a company in financial difficulties which is using FITs money from OFGEN to support its business. We are leaving and would encourage everyone else to do the same.

Further to my original post I manage our bank account online.  The FIT is in my husband’s so he gets all the emails.  When we were migrated from SSE to OVO my husband missed that returns had to be submitted on the last day of the quarter so he input on the 1st of the Next month as he had done for years with SSE.  This massive change was not highlighted sufficiently.  Thanks to this forum we realised his mistake.  So the first payment arrived at the next quarter.  What OVO does not seem to realise is that since 2011 we have relied on SSE’s prompt payments.  I have checked with my husband and yes, he has had an email from OVO which he didn’t tell me about dated two weeks ago.  Therefore the FIT payment will be made in the middle of September two weeks after we should have received it with OVO moving the goal posts again..  Again, I will reiterate that we have over the last several years come to rely on the prompt payment that SSE used to pay.    If the above post is true what will happen to our FIT if OVO ceases trading.  We did contact Octopus but they were inundated with FIT requests and at that time said we would not be put on the same return which we have had since 2011.

I don’t seem able to access the other comments either.

Hi @MAG1036 , this being a customer based forum, you will often see odd, unsubstantiated comments and usually negative ones as those without any issue tend not to post here. 
All that I can say is that having been with OVO for almost 2 years, once I had got my direct debit sorted, I haven’t had any problems and having visited their HQ back in February, cannot think there are any financial issues. These things are monitored closely by OFGEM, after the failures in recent years. 
FIT is a particular area which seems to have grown significantly since OVO acquired SSE and they appear to have struggled to cope. 
My own FIT is with my original provider (not OVO) and they had system problems a few years ago when the whole system was updated. Since then, I have not had any problems with them either

Just hang on a few minutes and Forum Volunteer Blastoise186 will surely give you the benefit of his years of experience in receiving FIT payments in a timely manner……….

“The way OVO pays out is actually safer than the way SSE used to pay out. SSE used to pay without waiting for Ofgem to cough up first. If Ofgem didn’t reimburse SSE, they’d be out-of-pocket and getting their money back wasn’t always easy.
By waiting for Ofgem to hand over the cash first, OVO doesn’t have to risk taking a hit to its bank balance.
I’ve always advised against relying on FiT/SEG Payouts to pay other bills or maintain your bank balance with. If you do rely on them, it’s probably a good idea to think through your strategy again.
It’s worth remembering that FiT/SEG don’t necessarily last forever and they could get terminated at anytime. Unlikely to happen, but definitely not impossible. It’s much safer to consider them a bonus thing rather than part of critical cashflow.”

I’ve definitely changed my strategy with OVO since receiving his advice !

Actually… I don’t have FiT/SEG at all. All I’ll say is that my flat is not suitable for such systems.

If you’re wondering why I respond so fast, it’s because I have a lot of free time and I’m a ninja.