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Rank 1
March 4, 2024
Open for votes

Bring back the online account line bar comparison of usage for previous month/year/day

Related products:Online account
  • March 4, 2024
  • 14 replies
  • 218 views

On the ‘Usage’ page restore the extremely useful graphical bar line comparison with previous month/year/day display which is far easier to monitor than the text below.

14 replies

Tim_OVO
OVO Staff
OVO Forum Legend
March 4, 2024

Thanks for this feature idea, @Clive Boorman 

 

I’ve passed this over to the product team and I’ll be back with anything I can. Firstly I’d like to make sure the comparison feature has been removed for all customers. 

 

For the time being I’ll open this idea up for votes and gauge some interest in it. 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
OVO Forum Legend
March 4, 2024
NewOpen for votes
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
BPLightlog
Super User
Super User
March 4, 2024

It look as if this may be a browser issue

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
March 4, 2024

I removed my upvote when I realised that this feature is indeed there on my usage page! 

Samsung galaxy Android tablet. 

Firedog
Super User
Super User
March 4, 2024

Firstly I’d like to make sure the comparison feature has been removed for all customers. 

 

Please ask the product team to test on Windows with Edge 121 and then 122 (Chromium 6261) to see the change. The Edge developers can’t do it for obvious access reasons. 

I noted elsewhere that the comparison chart lines are present when the bars are displayed horizontally, e.g. in a very narrow window.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 1
March 4, 2024

I have now logged in with four different browsers and still no comparison line although I have noticed that OVO no longer recognise my ancient ‘btopenworld’ address and could only gain access with ‘btinternet’ but still no comparison lines on the graph.

Firedog
Super User
Super User
March 4, 2024

I have now logged in with four different browsers …
 

Which versions of which ones, on which operating systems? We’re still trying to establish whether this is a Chromium fault or a wider one.

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 1
March 4, 2024

I can’t find the version numbers but the two I know are up to date are Google Chrome and Microsost Edge, the only other change has been when EE recently took over BT.

Firedog
Super User
Super User
March 4, 2024

… the two I know are up to date are Google Chrome and Microsost Edge, 

 

I don’t know about Chrome, but for Edge have a look at  (Settings and more) > Settings > About Microsoft Edge. If it’s up to date, as you say, it should be v.122. Chrome is also a Chromium browser (as are Vivaldi, Brave and Opera), so it’s beginning to look like a change in the Chromium code base that’s causing this fault. I’m sure we’ll hear soon.

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Firedog
Super User
Super User
April 12, 2024

The comparison bars are back for me, in Edge 125. I’ve no idea where the fault lay; I’m just happy it’s no longer an issue.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |