Hey @Blastoise186,

Have we seen any screenshots of how this appears? 

I think it’s an important one to raise internally, maybe not as an ‘idea’. But if it’s appearing on communications for example, this can be raised to that team specifically. 

If it’s appearing on the Online Account I’d like to see some screenshots so I can forward these on. 

@JP2001 is the user I’ve recently seen with this

https://www.ovoenergy.com/guides/energy-guides/whats-a-tariff-information-label#:~:text=at%20OVO%20we%20offer%203-5%25%20interest%20for%20every%20year%20your%20account%20is%20in%20credit

https://www.ovoenergy.com/help/why-is-there-credit-on-your-account

https://www.ovoenergy.com/terms/interest-rewards

On the app

Hey @Jeffus,

Thank you so much for those links!

I’m going to raise this internally, it’s more of a communication issue that one that our product team would deal with. 

But I’ll leave it as ‘New’ for the time being so people can still vote on this issue. 

I’ll feedback to this ‘Idea’ with any updates I get 

@Emmanuelle_OVO hopefully there is some sort of search function(s) the internal team can use to find all the references

Hey @Jeffus,

Good news! I’ve been advised that this information has been received and there will be an update. But due to how busy the team are at the moment it won’t be for another few weeks at least.

This is the main page where we tell customers about Interest Reward, where we do call out that its no longer available within the opening paragraph. So they will look to do something similar for the articles you’ve provided 

Good to hear. 

Thanks for following up. 

Just doing some cleaning - ​@Blastoise186 ​@Jeffus 

I’ve been given confirmation this was completely removed during Q1 this year! Going to move this to completed.

Any issues let me know,