Home and heating

Hi all How do I link my tado to OVO? I am going round in circles in the app and searching Google with no luck.Thanks 

Having informed my current utility provider of my impending move, they have advised me that I am unable to do this as the take-over request has been blocked by OVO at the new house. What are the possible ramifications? If the ‘soon-to-be-ex-owner’ hasn’t paid the gas bill and has hefty arrears, can OVO refuse to provide a supply to me as the soon-to-be-new-owner?Any knowledge or advice gratefully received.

I just received a legit looking email with my account number on it telling me my old meter needs to be replaced before June 25.  I tried to ring a number to get it replaced and the phone ring was silent, then sounded like the phone being fumbled then speaking like just getting out of bed...kept saying hello hello can you hear me even though it was clear as a bell.  I googled the number and it comes up blank.  03330341622

I have a bluesun BSE6KL1 hybrid solar inverter  (rebadged Megarevo R6KL), battery storage, tied to the grid but no feed-in tarriff.The Solarman App displays the input to the inverter from the PV panels, battery charge/discharge, Grid In/out and “consumption”.I understand that the “consumption” figure should reflect what energy the house is using. Sadly it only displays 11 watts… Any thoughts?

I am on Economy 10 and have received a letter regarding the radio teleswitch shutdown, however I am not convinced my meter is equipped with a radio teleswitch. It's a Landis+Gyr 5254E-X that looks like the one below. The technical data available online for this meter makes no mention of a radio teleswitch, so I am minded to believe it's internally switched and I can ignore the letter (there are no other mystery boxes nearby). Can anybody with knowledge of this specific meter confirm?  

I have a solar inverter installed with acrel dtsd1352 smart meter connected at grid site, however when i choose the consumption monitoring option from the inverter, the app stops showing me the load, import and export information. The inverter also turns off during the night even though i have the 24  hour function enabled. The only fix i have found is choosing the meter in grid option instead. However the load shown now is actually the average power across the 3 phases and hence shows wrong values of export as well. Why is the consumption monitoring option not working as intended, and is there a way i can connect the dtsd1352 meter to soliscloud?

Hi I have a old pipe which is caped off it goes along the garage wall then outside the garage and into the ground it is not connected to anything next to it there is a red box which says oil ? Any help will be appreciated I have included pictures thanks   

Hey everyone, I need some help and advice.  My Solis Inverter still draws minimal energy from the grid even though my solar panels are generating enough energy for use and storage.  The problem is that this minimal amounts are costing me almost £1 a day, around £30 a month. Is there anyone of fixing this issue? Solis says there is nothing that can be done at the moment but have raised a ticket that has not been allocated to anyone.  Would this be the same issue with all inverters? 

Many thanks for the suggestions for alternative ways of estimating heating demand and hence heat pump size. I have tried a few and the results are in!Our Bryant’s Maldren house has a floor area of around 122 m2 and last year our gas usage (water plus heating) was around 9600 kWh.In all of these methods the “Heat Transfer Coefficient” or HTC is the fundamental value that is calculated, basically how much power is needed to raise the temperature of the house by 1 °C.Rule of thumb methodsThe Michael de Podesta’s video provides an excellent introduction not only to his rule of thumb method but also heat loss calculations in general. It’s well worth watching. Thanks to @BPLightlog for his recommendation.Michael de Podesta Rule of thumb

We were required to do a software update by solis, all was going well until the inverter became unresponsive. The display is lit but all the digits are like black squares. No matter what buttons we press there is no change. It has just stopped working. We have been back in contact with solis and have been given various instructions, but they all require us to select menus on the inverter. They aren't grasping that the buttons don't do anything. So I'd thought I'd ask here if anyone has any ideas about how we get the inverter to wake up and start working.  

I’m trying to arrange the SEG with OVO, but am caught in the middle between them and my solar panel installer.OVO requested confirmation of DNO approval. I sent them the DNO approval my installer had supplied. OVO says this is missing information, as there is no stamp on it saying approved. I went back to my installer who said the form is correct, it shows the agreed export amount (4.6KW) and DNO don’t stamp the forms any more.I sent that response to OVO who replied again saying the information is missing, and there needs to be a letter or email from DNO (UK Power Networks) saying the application is approved. Sent that response to my installer, who replied again, attaching the same DNO G99 application form, highlighting the agreed export amount, and saying that is the DNO approval.Which one is right?Thanks - Victoria M.

I received a couple of Tapo P110 smart switches when I joined, and used one in my garage to control the charging of my plug-in hybrid car. This worked fine when the power move range was 16:00 to 19:00, but repeated attempts to change the schedule for an “off” period of 18:00 to 21:00 have failed. I’ve even tried setting 16:00 to “on” and 19:00 to “off” to override the old settings, but to no avail.Needless to say, I’ve tried a factory reset. Michael

Hi all,I have an 11 year old Mitsubishi Ecodan that is showing a U4 error code on the control panel. I’ve looked up the error code:Open or close circuit Ecodan thermistors (TH3, TH32, TH33, TH6, TH7, TH8) – open or close circuit or disconnected from main board.Does this require a straight swap out of the main power baord?Thanks in advance.  

 I was subject to an erroneous transfer, last March 2023. It has taken this long to get a new account number etc. So they are offering me a Simpler Energy package??  I used to have THTC as my storage heaters and hot water took advantage of the cheap rate at night and certain times of the day. Is this Simpler Energy the best package to have????Any comments/recommendations are greatly appreciated! 

I currently have dhw set to heat max 50c and a max temp drop of 10c with a run time of 90 minutes and restricted mode of 30 minutes. Seems to work fine.Wondering about scheduled times though.If I set it to heat early in the morning and again Mid to late afternoon so as to take advantage of any solar power, would that be more economical? I like to know what takes precedence, say for instance the water temp dropped to about 44c just before the second scheduled time, would the water be heated again at that scheduled point or just skip it until the next scheduled time the next morning?Mitsubishi Ecodan with Solar PV

Is Ovo boiler cover any good?

My FIT (Feed in Tariff) account was with SSE. I tried to submit my FIT readings in September 2023 but was told my account had been transferred to OVO.  I tried to submit my readings to OVO but they said they have no record of my account.They gave me an email to send my numbers  to fits-read@ovoenergy.com. I sent my numbers and got no reply. I rang OVO again. They said they had no record of my email submission and someone would be in touch with me. No-ones been in touch with me. My energy account isn’t with OVO so I can’t log into their website.I need my FIT payment to. balance my budget Help please. If you have successfully contacted OVO with a similar problem tell me what you did. Or OVO if you’re reading this let me know what to do 

Why is the smart meter showing we are importing from grid overnight when the solar battery is exporting enough to run the bungalow? Surely it should be zero like during day. Also why does it import an amount at 6am most mornings, again when the battery is exporting enough.  We are wondering if OVO might be 'pinging' us to see if we are still here.

Hi. I’ve had solar panels ( no battery) and electric storage heaters fitted with a government grant. Which electricity tariff should I get? Solar or economy 7?or is there a combination thanksSimone

I am writing to urgently address an ongoing issue with the heating and hot water in my recently moved apartment.Upon moving in, I discovered that both the storage heaters and the immersion element to heat up the water in the cylinder tank were not functioning. After consulting with my electrician, it was determined that the problem likely stemmed from a malfunctioning off-peak timer switch.In response to this issue, OVO sent an engineer to replace the entire meter box last Friday evening (3rd May). While the engineer assured me that this replacement would resolve the problem, unfortunately, the heating and hot water systems are still not operational.Despite assurances of a follow-up visit by another engineer the next morning, no technician arrived to check on the situation or make any necessary adjustments. As a result, my family and I have been without heating or hot water for the past six days.

I am unsure what I information I need to supply when required to give generation meter readings. Below is a photograph of what I believe is my generation meter. Do I just supply the 5 digits to the left of the decimal point? Do I ignore the digits after the decimal point?Also OVO have told me I need to supply an EXP reading. My photograph has an arrow next to IMP - is this right? - do I need to change it to point to EXP? If so I cannot see how to do this - there are no buttons on the unit.TIA 

With Southern Electric I was paid an amount for Generated electric on my generation meter which was around 60p per unit and then paid for exported electric which was about 5p, is this the same with OVO and if so what are the rates, I only ever give the generation metre numbers, the export is on a different smart meter, and I have spoken to the 'FiT team' they just keep repeating the same phrase and are unable to answer any of my questions, for example why has my income dropped from 180 pounds with SE to barely 15 pounds with OVO. I hope someone can help.