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Abby_OVO
Community Manager
Community Manager
January 10, 2022
SHARE YOUR EXPERIENCE

Heat pumps - What’s your experience of the benefits and downsides to an ASHP?

  • January 10, 2022
  • 106 replies
  • 5000 views
Heat pumps - What’s your experience of the benefits and downsides to an ASHP?

Updated on 03/07/26 by Abby_OVO

 

Advantages and Disadvantages of Air-Source Heat Pumps (ASHPs) - Share your experience

 

As one of the leading options in our journey to decarbonising the way we heat our homes, Air Source Heat Pumps (ASHPs) are really heating up (pun intended) and generating much discussion, both amongst the AHSP trialists here on the OVO community and in this recent article written by our content team covering both the advantages and disadvantages of this low carbon heating set-up.

 

We know a lot of you here have gained first-hand experience of life with an ASHP in 2021 and we want to give you another chance to share your stories and help others considering an ASHP installation in 2022 and beyond!

 

 As the article outlines one of the main benefits of opting for this heating system over alternatives will be it’s green credentials:

 

“They don’t give off any nasty carbon emissions”

 

How important was this as a factor in making you decide on an Air-Source Heat Pump and how do you think the positive environmental impact could be supported?  

@nealmurphy@M.isterW  - be honest here: did reducing your home’s carbon footprint play a factor in your choice to go for a heat pump? 

 

We know, as with any new technology, there might be some misconceptions about ASHPs which could be putting off other potential adopters. Have you heard the one about how noisy heat pumps are?:

 

“They can make noise – but not as much as you might think”

 

We’ve ‘heard’ that the noise of an ASHP hasn’t been the issue you might have been led to believe before getting one installed - isn’t that right, @James_N and  @jason.lewis? Can you dispell this myth once and for all?!

Was this a concern you had before the installation and if so what put your mind at ease when giving the go ahead to the install?

What would you say to others who might be concerned by the noise factor? Are there times that the pump might be louder than others or is it a constant hum? 

 

Cost is always a major factor when making home improvements and could be the deciding factor for some. As the guide calls out, currently installation costs for ASHPs are much higher than for a standard gas boiler replacement:

 

“They’re more expensive to install than a boiler”

 

Whilst I know many of you here are participating in a trial so didn’t incur these installation costs, there may be other financial impacts to consider such as the ongoing running costs. This can be complicated to work out, but is essential information. @Gingernut49 and @hambrook - What advice would you give to someone trying to calculate the affordability of an ASHP over other options?

 

 

For those considering an ASHP in future there’s some positive news ahead:

 

“You can get some financial support for installing one”

 

We’ve also seen a few community members with ASHPs who aren’t part of any trials that OVO are involved in, and we want to hear from you on this one! @Heatherd@plodder@Sean T@Graham110011@Roy_and_Becky and @PNorman - Did you get any financial support towards your installation or running costs? Any top tips for someone thinking of applying for this now? 

 

 

“You’ll need proper insulation to get the best out of your heat pump”

 

This is another big and complex factor to consider when changing from a gas boiler to an ASHP. Pipe insulation is one thing, loft insulation is another and the overall heat retention properties of a house can impact the cost effectiveness. @hydrosam and @Transparent @hambrook - How can someone work out whether their house is suitable for an ASHP or what changes might be needed first? Better to get an expert in, or reaching for the thermal sensors?

 

@juliamc  we know you have first hand experience of some DIY insulation post-install: looking back, any tips you can share on how to go about this, or would you now advise the installer takes a lead? 

 

And what about radiator sizes? -  @sylm_2000  we know you had changes made: Share your overall lessons for someone unclear on whether their radiators are fit for purpose in an ASHP home of the future!

 

 

Potential heat pump owners, over to you!

 

As it’s usually the largest contributing factor in the carbon impact of a household, making such a radical change to the way we do things (over 85% of UK homes are currently heated by gas) will no doubt generate plenty of questions. We’re hopeful that by having honest and constructive communities (like this one!) on hand to de-mystify the process, this will give others the confidence to take the leap -  @Jeffus and @Gum168, we know you’re both eco-minded but yet to invest in an ASHP- Has participating in discussions here altered your view of heat pumps or encouraged you to learn more?

 

What would be the number one thing you’d want to know before making the ASHP journey? 

106 replies

Gum168
Rank 4
Rank 4
January 10, 2022

Number 1 thing I would want to know is about costs. What are the comparative costs for replacement boiler vs new install ASHP over 5 and 10 years? Installation and any other work needed to make everything work at its best, plus ongoing running costs for 5 and 10 years, based on today's energy rates would be good enough. At what point would we expect to break even? And any subsidies available and how that affects those figures.

I want to do it for the environment, but it also has to make financial sense and be developed enough to do the job it's meant to do. What I've heard about most is that it can struggle to keep the house as warm as a gas boiler system. I'm willing to wait a bit if the technology is developing fast atm. 

Newcomer
January 10, 2022

Number 1 is cost. with a gas boiler and moving it was £4k. With a green energy loan over 10 years (interest free)and RHI for 7 years. it works on a 60/40 in favour of ASHP.  RHI is not much.  It was £203 this year. 

To give better value a pellet boiler may have given me more. However you need space for the boiler and the auto feeder and the sacks of pelletts. 

Who knows which is better value for money. Problems are few and far between. Serviced often and keep the pipes well insulated and you can save. 

This months gas bill and usage.  In the summer with solar panels as well , i only pay the service charge. 

 869.27 kWh at 2.95p £25.64
Gum168
Rank 4
Rank 4
January 10, 2022

Thank you for that. My cooker is almost 20 years old, so it wouldn't be an issue to drop the gas (hob only) and go induction hob, so we'd be able to drop gas and the standing charge all together so there's that saving as well.

When we had the solar installed they gave us projections for when we'd be breaking even, that's something I'm interested in for ASHP. I know the projections were exaggerated by some installers but we've kept an eye on it and it's been about right. 

 

M.isterW
Rank 6
Rank 6
January 11, 2022

Benefits: They reduce the amount of CO2 you're responsible for. Obviously the way the country's electricity is generated has an impact on this but the country is gradually moving to lower carbon electricity.

 

Disadvantages:

Cost. They're expensive, even with govt subsidies. There's an argument that the subsidies actually increase costs but that's probably a debate for a different thread.

 

Controls: They're too complicated. I've seen lots of discussion about compensation curves, flow temperatures, target temperatures etc. While the geeks among us might be happy playing around with the heat pump settings to get the best out of it, Jo Public just wants a system that works. The controls and user interfaces need to be better.

 

Response: We're all used to being able to switch a gas boiler on and the house heating up quickly. You can't do that with a heat pump. This means you need a different way of thinking about your heating.

 

I haven't mentioned running costs yet. One of the first questions everyone asks is if it's cheaper to run than a gas boiler because we're conditioned to expect new stuff to be cheaper and/or better. The answer is "maybe". Some people find a heat pump is cheaper to run. Some find it's more expensive. For various reasons I can't tell how mine compares.

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
Jess_OVO
OVO Staff
OVO Staff
January 11, 2022

Some great insights being shared already, both from those with a heat pump already and a prospective ASHPer, @Gum168 !

 

And a clear theme emerging in terms of what might be the biggest factor to consider:

 

Number 1 thing I would want to know is about costs.

 

 

Number 1 is cost. 

 

 

So cost (as expected) is the big one!

 

Really interested to hear more about this green loan, @Heatherd - Was this a government-backed loan or via a bank or other lender? How did you go about calculating the cost-difference to a standard gas boiler replacement - Was this straight-forward or would you recommend seeking out professional advice on this one?

 

 

What I've heard about most is that it can struggle to keep the house as warm as a gas boiler system. 

 

 

This is another common concern, @Gum168 - after all if you might be incurring higher costs you’d want some reassurance that you’ll be kept nice and toasty as a result. Hoping this is one for our ASHP trialist to clear up, @juliamc, @Bell, @PHILLI2, @Buriton57 - How would you compare the heat output or home comfort levels since getting your gas boilers replaced for an ASHP?

 

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Newcomer
January 11, 2022

So these companies that fit the ASHP put you in touch with people who can help you fund it. mine was the energy funding trust. They give you a loan over 10 years (mine is £38.30 a month for £5700. 

I have a hybrid system Diakin altherma , half ashp half gas.  When  house starts to warm up off ASHP it takes ages as it does it slowly. No piping hot radiators. just constant heat. Mine is set on 40% gas 60% ASHP. Heat wise it is thee same., just takes longer. During the day is fine when it is during thee summer as costing me nothing with solar. In winter my electric goes to £57.82 from 0, my gas is £29.74. plus all service charges. 

 

 

Gum168
Rank 4
Rank 4
January 11, 2022

Ah, interesting, I didn't know there are hybrid systems like that, I assumed any top up heat is from other electric heat sources. 

We are in a rural area and there are many villages that don't have gas and we are the last village to the west of Hull that has does. So with the price of oil I know that many in the further out villages are looking into ASHPs. However the local heating engineer who does our servicing said he's not yet convinced that they are quite up to the job yet. He said wait a few years if the boiler is OK.

So, quick question, how is hot water heated? Due to the solar we use the electric immersion element in summer, and gas in winter. TIA. 

Newcomer
January 11, 2022

You can get the water heated off the solar. That means a super insulated water store. with an IBOOST to help. Check out with https://www.in2gr8tedsolutions.co.uk/ i used them for the batteries but they may be able to give you some advice. I have no water tank . Daikin EVLQ08-CVA3 Hybrid Heat-Pump kit & 33kw Boiler System this is my setup. Cheaper than just gas boiler with cold water tank.  but you can get  https://www.alibaba.com/pla/Heat-Pipe-Collector-Solar-Hot-Water_62478785455.html?mark=google_shopping&biz=pla&pcy=GB&searchText=Split+Solar+Water+Heater&product_id=62478785455&src=sem_ggl&from=sem_ggl&cmpgn=12243057487&adgrp=120239342154&fditm=&tgt=pla-1125668278518&locintrst=&locphyscl=1007330&mtchtyp=&ntwrk=u&device=c&dvcmdl=&creative=496052926216&plcmnt=&plcmntcat=&p1=&p2=&aceid=&position=&localKeyword=&pla_prdid=62478785455&pla_country=GB&pla_lang=en&gclid=Cj0KCQiA8vSOBhCkARIsAGdp6RRS5b66moQfCf1aomX3Pap8k6H64vEn3XaKtqjIUJVZFRPsI38EJYIaArMCEALw_wcB maybe. cannot find them now. 

M.isterW
Rank 6
Rank 6
January 12, 2022

A heat pump will heat your hot water. It doesn't heat it to as high a temperature as a gas boiler but it will get it hot enough for all domestic use. Most people have a larger hot water tank to compensate for the water being at a lower temperature.

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
Gum168
Rank 4
Rank 4
January 12, 2022

Thank you, that's useful information from both of you.